Reservationist (Full Time) (35470)

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    "raw": "Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270; 32250 Bob Hope Drive, Rancho Mirage, CA, 92270, USA",
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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:11pt;\">Job Description Summary</span></u></strong></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:11pt;\">Essential Duties and Responsibilities</span></u></strong><u><span style=\"font-size:11pt;\"> (other duties may be assigned)</span></u></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Monitor and analyze room inventories to maximize </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Answer the telephones promptly using appropriate greeting</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Handle general inquiries regarding Agua Caliente properties </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Evaluates casino player activity in order to make comp decisions for room reservations.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">May perform clerical duties such as typing and proofreading.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Operates paging system to call individuals on the casino to the phone. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Provide excellent guest service to both guest and internal staff.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Answering, screening, and forwarding calls in a professional and courteous manner</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Provides cashiering/billing competency in order to process payments and resolve billing discrepancies.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Solves guest challenges, stay opportunities, and general guest hospitality inquiries.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Provides prompt and accurate information regarding events, promotions, and entertainment.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0.5in;margin-right:0in;text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:11pt;\">Skills and Abilities </span></u></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet.</span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Ability to remain calm and alert, especially during emergency situations.</span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication.</span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Ability to maintain departmental requirements for secret shopper calls.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0.5in;margin-right:0in;text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:11pt;\">Supervisory Responsibilities</span></u></strong></span></p>\r\n\r\n<p style=\"margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">None</span></span></p>\r\n\r\n<p style=\"margin-left:0.5in;margin-right:0in;text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:11pt;\">Access to Sensitive Areas and Information</span></u></strong></span></p>\r\n\r\n<p style=\"margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">As per the ACGC Access Matrix</span></span></p>\r\n\r\n<p style=\"margin-left:0.5in;margin-right:0in;text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:11pt;\">Signatory Ability</span></u></strong></span></p>\r\n\r\n<p style=\"margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">None</span></span></p>",
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