Principal Client Solutions Architect – New York City

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    "description": "<p><span style=\"color: rgb(12, 193, 134); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Introhive</span></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\">Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth.</span></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\">Since launching in 2012, we’ve grown significantly, but our mission remains the same: to transform how companies manage, nurture, and leverage relationships to unlock value, accelerate growth, and delight customers.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\">Introhive is one of the fastest-growing B2B relationship intelligence platforms. We’re recognized as a category leader in sales intelligence and data quality management software by G2, named a Top 10 Fastest Growing Technology Company in Deloitte’s Fast 50 Awards three years running, and awarded the 2020 MarTech Breakthrough Award for Best CRM Innovation.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\">Trusted by industry-leading brands including KPMG, Freshfields, CBRE, and Deloitte, Introhive supports more than 250,000 users across 90+ countries.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(12, 193, 134); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Summary</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Introhive is hiring a Principal Client Solutions Architect to act as the senior technical and solution authority for our most strategic client and prospect engagements.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This senior client‑facing role sits at the intersection of technology, business strategy, and measurable value. You’ll move enterprise conversations from feature demos to deep technical and strategic workshops that prove how Introhive can integrate within a client’s ecosystem and deliver measurable impact.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Our enterprise clients need to understand how Introhive fits into their CRM, data, privacy, and security environments, and how it will drive ROI and growth. You will help them find those answers and create the technical confidence needed to move forward.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is not a traditional Solutions Consultant role. It’s an advanced architecture position for someone who defines, designs, and communicates value‑driven solutions that build executive trust.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"color: rgb(12, 193, 134); font-size: 12pt; font-weight: bold\">Location<br></span>Remote - Open to candidates in Canada and the U.S., with preference for those located in Eastern or Central time zones.<br></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(12, 193, 134); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You'll Bring</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You are a senior technical strategist who brings equal parts business acumen and architectural discipline. You’re able to interpret big business goals, simplify complexity without losing precision, and turn capability into confidence. You balance technical rigour with commercial acumen, bringing clarity, trust, and actionable solutions to every engagement.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You are as comfortable in a C-suite strategy conversation as you are in a detailed data flow or API discussion, and you’re able to guide executives toward clear, measurable outcomes, challenge assumptions constructively, and elevate the quality of every technical conversation around you. Above all, you help clients believe, with confidence, that Introhive understands their environment, can solve their problems, and can deliver measurable value quickly.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(12, 193, 134); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Lead Strategic Technical Discovery and Workshops</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Conduct deep technical and business discovery with enterprise clients</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Map systems, integrations, and dependencies to clarify the environment</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Facilitate clear, high‑impact conversations that reduce risk and accelerate consensus</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Architect Scalable, Client-Centred Solutions</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Translate complex business goals into actionable solution designs</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Define early‑value use cases, integrations, and reporting workflows</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure proposed architectures are commercially viable and technically sound</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Translate Discovery into Execution Clarity</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Produce precise, builder‑ready technical specifications</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner with Professional Services to maintain alignment throughout delivery</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Turn ambiguity into structured technical and business clarity</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Establish Technical Credibility</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead discussions on enterprise data privacy, InfoSec, and systems integration</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Explain how Introhive interacts with platforms such as enterprise CRMs and downstream AI/Data Lake architectures</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Build trust across executive and technical stakeholders</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Connect Capabilities to Business Outcomes and Value</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Convert complex product capabilities into clear value‑based narratives</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identify and communicate high‑value, quick‑win use cases for early results</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support “land and expand” strategies that drive measurable impact</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Support Strategic Sales, Renewal and Expansion</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide technical leadership on high‑value deals, renewals, and expansions</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate cross‑functionally with Sales, Customer Success, and Services</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Reconnect solution design to business outcomes for at‑risk or strategic clients</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Elevate Consulting Standards</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Model world‑class solutioning and discovery practices</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Mentor peers and develop reusable frameworks for consistency and impact</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Share learnings to strengthen the technical credibility across the GTM team</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Feed Field Insights Back into Product and GTM Strategy</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Communicate recurring patterns, integration gaps, and client challenges to Product and Marketing teams</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Turn on-the-ground intelligence into practical recommendations for product and go-to-market strategy</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(12, 193, 134); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You'll Need To Succeed</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">10+ years’ experience in solutions architecture, pre‑sales, or professional services roles in complex B2B SaaS or enterprise environments</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Extensive expertise in data, CRM, API integration, and enterprise architecture</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Executive presence. Highly adept at leading strategic and technical sessions with senior stakeholders</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Advanced solution design skills grounded in real‑world feasibility and measurable impact</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to turn business objectives into actionable technical requirements</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Deep familiarity with security, privacy, and compliance frameworks</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Consultative acumen. Able to challenge assumptions constructively, and quickly and sustainably inspire confidence</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven record of cross‑functional collaboration with Sales, Product, Engineering, Customer Success and Services teams</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to simplify complexity for business leaders while increasing clarity for technical teams</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">A passion for team leadership and mentorship, raising the technical and consultative standard</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with systems such as Salesforce, Microsoft Dynamics, and related CRM ecosystems</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Exposure to relationship intelligence, analytics, or data enrichment technologies</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience in professional services, legal, or financial sectors</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Understanding of AI‑driven or data‑automation platforms</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(12, 193, 134); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What Success Looks Like</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Clients move confidently from demo to technical validation and deployment</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Professional Services receives clear, complete requirements with minimal rework</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Privacy and InfoSec discussions are addressed early and effectively</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Clients realize visible value within six months of project kickoff</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Sales, CS, and Product teams tell a unified business‑value story</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Our Solutions Consulting team grows in technical depth and strategic influence</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(12, 193, 134); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Why Introhive?</span></p>\n<p><span style=\"color: rgb(78, 78, 78); font-family: Inter, sans-serif; font-size: 12pt\">At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That’s why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that’s got your back.</span></p>",
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