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Services Engineer II

Dad50d69 7629 4ff2 8f25 Fd1704cc1a5d 19000101 000001 · Phoenix, AZ, US, Phoenix, AZ · Hybrid · Active · $80,000–$105,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDad50d69 7629 4ff2 8f25 Fd1704cc1a5d 19000101 000001
TitleServices Engineer II
Normalized title-
Department / team-
LocationPhoenix, AZ, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$80,000–$105,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-17 / 2026-06-18
Changed / last seen2026-06-22 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Dad50d69 7629 4ff2 8f25 Fd1704cc1a5d 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Phoenix.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDad50d69 7629 4ff2 8f25 Fd1704cc1a5d 19000101 000001
Source4a070c5c-0bbf-4380-9ad9-d94a45f797c6
ATS providerADP Workforce Now Recruiting

Description

Services Engineer II – Microsoft M365 Support investigation and remediation of endpoint security incidents, including isolating devices, collecting diagnostics, reviewing timeline events, and coordinating remediation actions with internal teams. Maintain Defender security posture by reviewing onboarding status, sensor health, policy assignment, and device compliance reporting. Support Microsoft 365 Defender portal administration, including incidents, alerts, advanced hunting queries, secure score recommendations, and threat protection reporting. Microsoft Entra ID — Identity & Access Support & Administer user lifecycle management across multiple client tenants, including provisioning, deprovisioning, license assignment, and role-based access control Configure, test, and troubleshoot Conditional Access policies and MFA enforcement in line with each client’s security baseline and risk appetite Support Microsoft Entra Connect synchronization for clients in hybrid environments, resolving sync errors andmaintainingclean identity data Support SSO configurations and enterprise application registrations, supporting both new integrations and ongoing application access reviews Triage and respond to Entra ID Protection alerts, sign-in anomalies, and risky user events within agreed response SLAs Exchange Online — Messaging & Mail Flow Support mailboxes, distribution groups, shared mailboxes, and resource accounts across client tenants in a consistent, documented manner Support Microsoft Defender for Office 365 protection policies per client, including anti-spam, anti-phishing, Safe Links, and Safe Attachments Utilize Message Trace, Exchange Online PowerShell, and mail flow diagnostics to investigate and resolve delivery failures within SLA Monitor client mailbox health, quotautilization, and audit log activity, flagging anomalies and advising clients on remediation Microsoft Teams — Collaboration & Telephony Support and tune Teams policies per client, covering messaging, meetings, live events, app permissions, and external/guest access configurations Support team and channel lifecycle policies on behalf of clients, implementing governance controls for creation, expiry, naming conventions, and archival Liaise with client network teams and internal engineers to validate QoS,firewall, and bandwidth configurations foroptimalTeams performance Microsoft Purview — Compliance & Information Protection Assist and Support Data Loss Prevention (DLP) policies across Exchange Online, SharePoint, OneDrive, and Teams for clients in regulated industries Support andmaintainretention labels, retention policies, and records management schedules aligned to each client’s compliance and legal obligations Support client eDiscovery issues Required Qualifications & Skills Experience 2–4 years of Microsoft 365 administration experience, ideally gained within a Managed Service Provider or multi-client environment Demonstrated hands-on experience across at least three of the five core workloads: Intune, Entra ID, Exchange Online, Teams, and Purview Proven ability to manage concurrent workloads across multiple client tenants with differing configurations, SLAs, and business requirements Proficiencyin PowerShell scripting for M365 administration, including the Exchange Online, Microsoft Graph, and Intune PowerShell modules Technical Skills Strong understanding of Entra ID identity concepts including OAuth 2.0, SAML, RBAC, Conditional Access, and hybrid identity models Ability to read and interpret diagnostic logs, message traces, sign-in logs, and audit data across multiple tenants Familiarity with PSA and ITSM platforms such as ConnectWise,Nilearfor ticket management and time tracking Working knowledge of networking fundamentals (DNS, TCP/IP, SMTP, TLS) as they relate to M365 services and client infrastructure Understanding of Microsoft CSP licensing models, including M365 Business, E3/E5, and how to advise clients on license optimization Preferred Skills and Qualifications: 3+ years required experience in M365 1+ year of MSP, or similar client facing industry, experience highly preferred Strong knowledge andproficiencyof the following: M365 Apps Exchange Online SharePoint Online OneDrive MS Teams Azure basics Endpoint Management Threat protection/Security Identity/Access management Purview Experience with creating andutilizingPowerShell scripts Microsoft certifications (e.g., MS-900, MS-700, MS-100, MS-101 etc.) Proficiencyin Exchange Server and related components Strong problem-solving skills to understand and resolve both simple and complex technical issues while communicating clearly with all stakeholders Ability todeterminepriorities effectively by managing multiple tickets,projectsand clients Affinity for developing strong business relationships across multiple levels of an organization Have exceptional written and verbal communication skills MicroAge Benefits—to Name a Few! Comprehensive health, dental, vision, and 401K plans Company paid basic life insurance, long term disability, and parental leave Quarterly company contribution towards Health Savings Account (HSA) Flexible hybrid work schedule Frequent performance recognition awards Paid Time Off (PTO) Paid Holidays Associate Referral Bonus Military Differential Pay for Active Military Associates

Full job record

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Org IDb51e4639-dd3b-4afe-a415-6d56d23f9afc
Source ID4a070c5c-0bbf-4380-9ad9-d94a45f797c6
Board ID4a070c5c-0bbf-4380-9ad9-d94a45f797c6
Provideradp_workforcenow
Provider Job Key593847
TitleServices Engineer II
Normalized Title—
Statusactive
Activeyes
Location TextPhoenix, AZ, US, Phoenix, AZ
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionAZ
CityPhoenix
Salary Raw80000.00 To 105000.00 (USD) Annually
Salary Min80,000
Salary Max105,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dad50d69-7629-4ff2-8f25-fd1704cc1a5d&ccId=19000101_000001&lang=en_US&type=JS&jobId=593847&jwId=9201196447877_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dad50d69-7629-4ff2-8f25-fd1704cc1a5d&ccId=19000101_000001&lang=en_US&type=JS&jobId=593847&jwId=9201196447877_1
First Seen At2026-06-18 13:34:57Z
Last Seen At2026-06-22 13:43:18Z
Last Checked At2026-06-22 13:43:18Z
Last Changed At2026-06-22 13:43:18Z
Inactive At—
Source Posted At2026-06-17 15:22:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><p><strong>Services Engineer II &ndash; Microsoft M365</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Support investigation and remediation of endpoint security incidents, including isolating devices, collecting diagnostics, reviewing timeline events, and coordinating remediation actions with internal teams.</li><li style=\"margin-left: 24px;\">Maintain Defender security posture by reviewing onboarding status, sensor health, policy assignment, and device compliance reporting.</li><li style=\"margin-left: 24px;\">Support Microsoft 365 Defender portal administration, including incidents, alerts, advanced hunting queries, secure score recommendations, and threat protection reporting.</li></ul><p><strong>Microsoft Entra ID &mdash; Identity &amp; Access</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Support &amp; Administer user lifecycle management across multiple client tenants, including provisioning, deprovisioning, license assignment, and role-based access control</li><li style=\"margin-left: 24px;\">Configure, test, and troubleshoot Conditional Access policies and MFA enforcement in line with each client&rsquo;s security baseline and risk appetite</li><li style=\"margin-left: 24px;\">Support Microsoft Entra Connect synchronization for clients in hybrid environments, resolving sync errors andmaintainingclean identity data</li><li style=\"margin-left: 24px;\">Support SSO configurations and enterprise application registrations, supporting both new integrations and ongoing application access reviews</li><li style=\"margin-left: 24px;\">Triage and respond to Entra ID Protection alerts, sign-in anomalies, and risky user events within agreed response SLAs</li></ul><p><strong>Exchange Online &mdash; Messaging &amp; Mail Flow</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Support mailboxes, distribution groups, shared mailboxes, and resource accounts across client tenants in a consistent, documented manner</li><li style=\"margin-left: 24px;\">Support Microsoft Defender for Office 365 protection policies per client, including anti-spam, anti-phishing, Safe Links, and Safe Attachments</li><li style=\"margin-left: 24px;\">Utilize Message Trace, Exchange Online PowerShell, and mail flow diagnostics to investigate and resolve delivery failures within SLA</li><li style=\"margin-left: 24px;\">Monitor client mailbox health, quotautilization, and audit log activity, flagging anomalies and advising clients on remediation</li></ul><p><strong>Microsoft Teams &mdash; Collaboration &amp; Telephony</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW48515118 BCX8\"><span class=\"NormalTextRun SCXW48515118 BCX8\">Support and tune Teams policies per client, covering messaging, meetings, live events, app permissions, and external/guest access configurations</span></span></li><li style=\"margin-left: 24px;\">Support team and channel lifecycle policies on behalf of clients, implementing governance controls for creation, expiry, naming conventions, and archival</li><li style=\"margin-left: 24px;\">Liaise with client network teams and internal engineers to validate QoS,firewall, and bandwidth configurations foroptimalTeams performance</li></ul><p><strong>Microsoft Purview &mdash; Compliance &amp; Information Protection</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Assist and Support Data Loss Prevention (DLP) policies across Exchange Online, SharePoint, OneDrive, and Teams for clients in regulated industries</li><li style=\"margin-left: 24px;\">Support andmaintainretention labels, retention policies, and records management schedules aligned to each client&rsquo;s compliance and legal obligations</li><li style=\"margin-left: 24px;\">Support client eDiscovery issues</li></ul><p><strong>Required Qualifications &amp; Skills Experience</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">2&ndash;4 years of Microsoft 365 administration experience, ideally gained within a Managed Service Provider or multi-client environment</li><li style=\"margin-left: 24px;\">Demonstrated hands-on experience across at least three of the five core workloads: Intune, Entra ID, Exchange Online, Teams, and Purview</li><li style=\"margin-left: 24px;\">Proven ability to manage concurrent workloads across multiple client tenants with differing configurations, SLAs, and business requirements</li><li style=\"margin-left: 24px;\">Proficiencyin PowerShell scripting for M365 administration, including the Exchange Online, Microsoft Graph, and Intune PowerShell modules</li></ul><p><strong>Technical Skills</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Strong understanding of Entra ID identity concepts including OAuth 2.0, SAML, RBAC, Conditional Access, and hybrid identity models</li><li style=\"margin-left: 24px;\">Ability to read and interpret diagnostic logs, message traces, sign-in logs, and audit data across multiple tenants</li><li style=\"margin-left: 24px;\">Familiarity with PSA and ITSM platforms such as ConnectWise,Nilearfor ticket management and time tracking</li><li style=\"margin-left: 24px;\">Working knowledge of networking fundamentals (DNS, TCP/IP, SMTP, TLS) as they relate to M365 services and client infrastructure</li><li style=\"margin-left: 24px;\">Understanding of Microsoft CSP licensing models, including M365 Business, E3/E5, and how to advise clients on license optimization</li></ul><p><strong>Preferred Skills and Qualifications:</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">3+ years required experience in M365</li><li style=\"margin-left: 24px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW48515118 BCX8\"><span class=\"NormalTextRun SCXW48515118 BCX8\">1+ year of MSP, or similar client facing industry, experience highly preferred</span></span></li><li style=\"margin-left: 24px;\">Strong knowledge andproficiencyof the following:</li></ul><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 72px;\">M365 Apps</li><li style=\"margin-left: 72px;\">Exchange Online</li><li style=\"margin-left: 72px;\">SharePoint Online</li><li style=\"margin-left: 72px;\">OneDrive</li><li style=\"margin-left: 72px;\">MS Teams</li><li style=\"margin-left: 72px;\">Azure basics</li><li style=\"margin-left: 72px;\">Endpoint Management</li><li style=\"margin-left: 72px;\">Threat protection/Security</li><li style=\"margin-left: 72px;\">Identity/Access management</li><li style=\"margin-left: 72px;\">Purview</li></ul><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Experience with creating andutilizingPowerShell scripts</li><li style=\"margin-left: 24px;\">Microsoft certifications (e.g., MS-900, MS-700, MS-100, MS-101 etc.)</li><li style=\"margin-left: 24px;\">Proficiencyin Exchange Server and related components</li><li style=\"margin-left: 24px;\">Strong problem-solving skills to understand and resolve both simple and complex technical issues while communicating clearly with all stakeholders</li><li style=\"margin-left: 24px;\">Ability todeterminepriorities effectively by managing multiple tickets,projectsand clients</li><li style=\"margin-left: 24px;\">Affinity for developing strong business relationships across multiple levels of an organization</li><li style=\"margin-left: 24px;\">Have exceptional written and verbal communication skills</li></ul><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">MicroAge Benefits&mdash;to Name a Few!</strong></p><ul style='box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px 0px 0px 18px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9); list-style-type: disc; font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Comprehensive health, dental, vision, and 401K plans</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Company paid basic life insurance, long term disability, and parental leave</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Quarterly company contribution towards Health Savings Account (HSA)</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Flexible hybrid work schedule</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Frequent performance recognition awards</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Paid Time Off (PTO)</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Paid Holidays</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Associate Referral Bonus</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Military Differential Pay for Active Military Associates</li></ul></div></div></div></div></div></div></div>\n",
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}
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