Field Service Coordinator

{
  "content_hash": "e13beee0d24fd9c845199b3070940baf519f94694dd018f93b552d6a8cc9f228",
  "source_hash": "5ddfece5989a046593fbafb10e7b9a8fd9dcd8746636ddc1941e43b64067f795",
  "last_changed_at": "2026-05-31T19:06:09.523Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Manassas - Manassas, VA 20111; 9107 Owens Dr., Manassas, VA, 20111, USA",
    "city": "Manassas",
    "region": "VA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:55:41.486Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Manassas - Manassas, VA 20111; 9107 Owens Dr., Manassas, VA, 20111, USA",
      "city": "Manassas",
      "region": "VA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "city": "Manassas",
    "jobId": 549556,
    "level": "",
    "endDate": "",
    "legalId": 4290,
    "isHotJob": false,
    "jobShift": "",
    "jobTitle": "Field Service Coordinator",
    "location": "Manassas - Manassas, VA 20111",
    "startDate": "",
    "clientCode": "0TR02",
    "remoteType": "",
    "description": "<p><strong>Join the team at James River Equipment in Manassas</strong></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\">Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.</span></p>\r\n\r\n<p><strong>This position is day shift, Monday-Friday.</strong></p>\r\n\r\n<p>As a <strong>Field&nbsp;Service Coordinator,&nbsp;</strong>your more typical responsibilities will include:</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Scheduling, dispatching&nbsp;and managing&nbsp;service jobs for our field technician team per work order and guidelines</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Complete customer service work authorizations with input from technicians, foreman/manager and parts department and identify all repair needs with technicians</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Provide cost estimates to customers, ensure customers have sufficient credit for the work authorized, explain pricing options and set up payment plans when needed</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Communicate estimated job start time and completion date, update the customer of changes or additional concerns as they arise, and make additional service work recommendations that align with technician&rsquo;s inspection during repair</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Assign SPGs or estimated repair times to work order, approve technician&rsquo;s service report and perform final inspections</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Review invoice with customer prior to closing work order, answer customer questions and invoice the customer based on internal and warranty work</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Must Have:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">2 or more years of experience as a dispatcher and/or service advisor with exceptional customer service</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Excellent communication skills with attention to detail and consistent follow up</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Daily computer usage in scheduling/dispatch and work order systems, with experience in CDK at plus</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Ability to work as liaison between technicians and customers while handling high volume of customer inquiries in person and by phone</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Lifting up to 50 pounds and the ability to conduct equipment inspections on occasion</span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "",
    "salaryRange": "",
    "socialMedia": {
      "xLink": null,
      "emailLink": null,
      "facebookLink": null,
      "linkedInLink": null
    },
    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Field Service Coordinator\",\"identifier\":\"J0TR02549556\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/41D59970DD02B89289BC377057FA14AB/jobs/549556\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=41D59970DD02B89289BC377057FA14AB\",\"datePosted\":\"2026-05-25\",\"description\":\"Job DetailsJob Location: Manassas - Manassas, VA 20111Position Type: Full TimeJoin the team at James River Equipment in Manassas\\r\\n\\r\\nSince 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.\\r\\n\\r\\nThis position is day shift, Monday-Friday.\\r\\n\\r\\nAs a Field&nbsp;Service Coordinator,&nbsp;your more typical responsibilities will include:\\r\\n\\r\\n\\r\\n\\tScheduling, dispatching&nbsp;and managing&nbsp;service jobs for our field technician team per work order and guidelines\\r\\n\\tComplete customer service work authorizations with input from technicians, foreman/manager and parts department and identify all repair needs with technicians\\r\\n\\tProvide cost estimates to customers, ensure customers have sufficient credit for the work authorized, explain pricing options and set up payment plans when needed\\r\\n\\tCommunicate estimated job start time and completion date, update the customer of changes or additional concerns as they arise, and make additional service work recommendations that align with technician&rsquo;s inspection during repair\\r\\n\\tAssign SPGs or estimated repair times to work order, approve technician&rsquo;s service report and perform final inspections\\r\\n\\tReview invoice with customer prior to closing work order, answer customer questions and invoice the customer based on internal and warranty work\\r\\n\\r\\n\\r\\nMust Have:\\r\\n\\r\\n\\r\\n\\t2 or more years of experience as a dispatcher and/or service advisor with exceptional customer service\\r\\n\\tExcellent communication skills with attention to detail and consistent follow up\\r\\n\\tDaily computer usage in scheduling/dispatch and work order systems, with experience in CDK at plus\\r\\n\\tAbility to work as liaison between technicians and customers while handling high volume of customer inquiries in person and by phone\\r\\n\\tLifting up to 50 pounds and the ability to conduct equipment inspections on occasion\\r\\n\\r\\nLife at James River EquipmentAbout the Benefits\\r\\n\\r\\nJoining the team at James River Equipment means you&rsquo;ll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to competitive pay (negotiable based on experience) plus bonus opportunities, the successful candidate will receive:\\r\\n\\r\\n\\r\\n\\tExtended health, dental, and vision insurance&nbsp;(day one of employment)\\r\\n\\tHealth savings account options\\r\\n\\tFlexible spending account options\\r\\n\\tDisability and life insurance\\r\\n\\t401k with employer match and profit share (after 90 days of employment)\\r\\n\\tAnnual tools&nbsp;and PPE allowance&nbsp;\\r\\n\\tPaid time off and paid holidays\\r\\n\\tEmployee recognition rewards program\\r\\n\\tOpportunities to attend a yearly cruise for top performers\\r\\n\\tOpportunities for leadership and professional growth&nbsp;\\r\\n\\tQuarterly group outings, company events, and employee recognition programs\\r\\n\\r\\n\\r\\nUpon joining James River Equipment, you will be welcomed into a supportive, collaborative, and&nbsp;diverse team that takes pride in a job well done and is appreciated for the work they do!\\r\\n\\r\\nFor more information about what it&rsquo;s like to work at James River Equipment, please visit our website at&nbsp;www.jamesriverequipment.com\\r\\n\",\"responsibilities\":\"Join the team at James River Equipment in Manassas\\r\\n\\r\\nSince 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.\\r\\n\\r\\nThis position is day shift, Monday-Friday.\\r\\n\\r\\nAs a Field&nbsp;Service Coordinator,&nbsp;your more typical responsibilities will include:\\r\\n\\r\\n\\r\\n\\tScheduling, dispatching&nbsp;and managing&nbsp;service jobs for our field technician team per work order and guidelines\\r\\n\\tComplete customer service work authorizations with input from technicians, foreman/manager and parts department and identify all repair needs with technicians\\r\\n\\tProvide cost estimates to customers, ensure customers have sufficient credit for the work authorized, explain pricing options and set up payment plans when needed\\r\\n\\tCommunicate estimated job start time and completion date, update the customer of changes or additional concerns as they arise, and make additional service work recommendations that align with technician&rsquo;s inspection during repair\\r\\n\\tAssign SPGs or estimated repair times to work order, approve technician&rsquo;s service report and perform final inspections\\r\\n\\tReview invoice with customer prior to closing work order, answer customer questions and invoice the customer based on internal and warranty work\\r\\n\\r\\n\\r\\nMust Have:\\r\\n\\r\\n\\r\\n\\t2 or more years of experience as a dispatcher and/or service advisor with exceptional customer service\\r\\n\\tExcellent communication skills with attention to detail and consistent follow up\\r\\n\\tDaily computer usage in scheduling/dispatch and work order systems, with experience in CDK at plus\\r\\n\\tAbility to work as liaison between technicians and customers while handling high volume of customer inquiries in person and by phone\\r\\n\\tLifting up to 50 pounds and the ability to conduct equipment inspections on occasion\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"JAMES RIVER EQUIPMENT GROUP\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=41D59970DD02B89289BC377057FA14AB\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"9107 Owens Dr.\",\"addressLocality\":\"Manassas\",\"addressRegion\":\"VA\",\"postalCode\":20111,\"addressCountry\":\"USA\"}},\"qualifications\":\"About the Benefits\\r\\n\\r\\nJoining the team at James River Equipment means you&rsquo;ll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to competitive pay (negotiable based on experience) plus bonus opportunities, the successful candidate will receive:\\r\\n\\r\\n\\r\\n\\tExtended health, dental, and vision insurance&nbsp;(day one of employment)\\r\\n\\tHealth savings account options\\r\\n\\tFlexible spending account options\\r\\n\\tDisability and life insurance\\r\\n\\t401k with employer match and profit share (after 90 days of employment)\\r\\n\\tAnnual tools&nbsp;and PPE allowance&nbsp;\\r\\n\\tPaid time off and paid holidays\\r\\n\\tEmployee recognition rewards program\\r\\n\\tOpportunities to attend a yearly cruise for top performers\\r\\n\\tOpportunities for leadership and professional growth&nbsp;\\r\\n\\tQuarterly group outings, company events, and employee recognition programs\\r\\n\\r\\n\\r\\nUpon joining James River Equipment, you will be welcomed into a supportive, collaborative, and&nbsp;diverse team that takes pride in a job well done and is appreciated for the work they do!\\r\\n\\r\\nFor more information about what it&rsquo;s like to work at James River Equipment, please visit our website at&nbsp;www.jamesriverequipment.com\\r\\n\",\"experienceRequirements\":\"About the Benefits\\r\\n\\r\\nJoining the team at James River Equipment means you&rsquo;ll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to competitive pay (negotiable based on experience) plus bonus opportunities, the successful candidate will receive:\\r\\n\\r\\n\\r\\n\\tExtended health, dental, and vision insurance&nbsp;(day one of employment)\\r\\n\\tHealth savings account options\\r\\n\\tFlexible spending account options\\r\\n\\tDisability and life insurance\\r\\n\\t401k with employer match and profit share (after 90 days of employment)\\r\\n\\tAnnual tools&nbsp;and PPE allowance&nbsp;\\r\\n\\tPaid time off and paid holidays\\r\\n\\tEmployee recognition rewards program\\r\\n\\tOpportunities to attend a yearly cruise for top performers\\r\\n\\tOpportunities for leadership and professional growth&nbsp;\\r\\n\\tQuarterly group outings, company events, and employee recognition programs\\r\\n\\r\\n\\r\\nUpon joining James River Equipment, you will be welcomed into a supportive, collaborative, and&nbsp;diverse team that takes pride in a job well done and is appreciated for the work they do!\\r\\n\\r\\nFor more information about what it&rsquo;s like to work at James River Equipment, please visit our website at&nbsp;www.jamesriverequipment.com\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "<p><strong>About the Benefits</strong></p>\r\n\r\n<p>Joining the team at James River Equipment means you&rsquo;ll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to <strong>competitive pay (negotiable based on experience) plus bonus opportunities, </strong>the successful candidate will receive:</p>\r\n\r\n<ul>\r\n\t<li>Extended health, dental, and vision insurance&nbsp;(day one of employment)</li>\r\n\t<li>Health savings account options</li>\r\n\t<li>Flexible spending account options</li>\r\n\t<li>Disability and life insurance</li>\r\n\t<li>401k with employer match and profit share (after 90 days of employment)</li>\r\n\t<li>Annual tools&nbsp;and PPE allowance&nbsp;</li>\r\n\t<li>Paid time off and paid holidays</li>\r\n\t<li>Employee recognition rewards program</li>\r\n\t<li>Opportunities to attend a yearly cruise for top performers</li>\r\n\t<li>Opportunities for leadership and professional growth&nbsp;</li>\r\n\t<li>Quarterly group outings, company events, and employee recognition programs</li>\r\n</ul>\r\n\r\n<p>Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and&nbsp;diverse team that takes pride in a job well done and is appreciated for the work they do!</p>\r\n\r\n<p>For more information about what it&rsquo;s like to work at James River Equipment, please visit our website at<strong>&nbsp;</strong><strong><a href=\"http://www.jamesriverequipment.com\">www.jamesriverequipment.com</a></strong></p>\r\n",
    "descriptionTitle": "Career Opportunity with James River Equipment",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-05-12T12:02:30.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Life at James River Equipment",
    "primaryPhoneRequired": false,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 549556,
    "isHotJob": false,
    "jobTitle": "Field Service Coordinator",
    "postedOn": "",
    "locations": "Manassas - Manassas, VA 20111",
    "remoteType": "",
    "description": "Join the team at James River Equipment in Manassas\r\n\r\nSince 1977, James River Equipment has been providing outstanding John Deere products and service...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/549556",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 19279
  },
  "detail_errors": []
}