Customer Service Coordinator (PT)

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    "description": "<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Contour is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.</span></p>\n\n<hr />\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Part-Time Employee Benefits &amp; Compensation Overview</strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">As a part-time employee of Contour, you are eligible for the following benefits and programs:</span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>401(k) Savings Plan</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Eligibility begins the first day of the month following your hire date.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">The Company offers a matching contribution up to 6% of your eligible compensation.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Paid Sick Leave</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Accrual of up to 56 hours of paid sick leave per year.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Unused sick leave rolls over annually until your sick bank reaches 480 hours.</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Vested Vacation Hours</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Eligible to receive vacation hours on January 1st following your hire date.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">These hours will be vested and available for use in accordance with Company policies.</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Non-Revenue/Space Available (NRSA) Travel Privileges</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Leaves of Absence</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Eligible for various types of leave, including:</span>\n\n\t<ul>\n\t\t<li><span style=\"display:block; font-size:16px\">Medical Leave</span></li>\n\t\t<li><span style=\"display:block; font-size:16px\">Non-Medical Family Care Leave</span></li>\n\t\t<li><span style=\"display:block; font-size:16px\">Maternity and Paternity Leave</span></li>\n\t\t<li><span style=\"display:block; font-size:16px\">Personal Leave</span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.</span></li>\n</ul>\n\n<hr />\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Compensation Details</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Contour offers a competitive salary based on your prior work experience.</span></li>\n</ul>\n\n<hr />\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Equal Employment Opportunity</strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.</span></p>\n\n<hr />\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Accommodations</strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at&nbsp;<strong>[email protected]</strong>.</span></p>\n\n<hr />\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Join Our Growing Team</strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.</span></p>\n\n<hr />\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><strong>Key Responsibilities</strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Coordinate and manage system-wide flight disruptions within the Company&rsquo;s operational systems, ensuring timely, accurate, and customer-focused communication to internal and external stakeholders.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Serve as a key liaison between the Systems Operations Center (SOC), Reservations, airport stations, and leadership teams to support consistent passenger recovery efforts across the network.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Anticipate passenger needs during delays, cancellations, and irregular operations (IROPs), proactively coordinating re-accommodations, service recovery, and customer communication strategies.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Monitor passenger connections, flight delays, and operational impacts to minimize disruption and improve the overall customer experience.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Support Reservations and Customer Care teams during peak call volumes, disruption events, and large-scale recovery situations.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Assist with VIP, group travel, and special handling situations requiring elevated customer service attention and operational coordination.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Maintain and coordinate alternate transportation resources and recovery plans for IROP situations, including hotel, ground transportation, and other passenger recovery solutions.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Create, maintain, and manage customer service training materials, operational resources, and process documentation.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Research, track, and report on irregular operations trends, customer impact, and service recovery opportunities to support continuous improvement initiatives.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Monitor and report customer service performance metrics (KPIs), including guest impact, operational recovery effectiveness, and station performance trends.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Maintain compliance with all company policies, procedures, safety standards, and customer service expectations.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Perform additional duties as assigned by leadership.</span></li>\n</ul>\n",
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recovery situations.&nbsp;\\n\\tAssist with VIP, group travel, and special handling situations requiring elevated customer service attention and operational coordination.&nbsp;\\n\\tMaintain and coordinate alternate transportation resources and recovery plans for IROP situations, including hotel, ground transportation, and other passenger recovery solutions.&nbsp;\\n\\tCreate, maintain, and manage customer service training materials, operational resources, and process documentation.&nbsp;\\n\\tResearch, track, and report on irregular operations trends, customer impact, and service recovery opportunities to support continuous improvement initiatives.&nbsp;\\n\\tMonitor and report customer service performance metrics (KPIs), including guest impact, operational recovery effectiveness, and station performance trends.&nbsp;\\n\\tMaintain compliance with all company policies, procedures, safety standards, and customer service expectations.&nbsp;\\n\\tPerform additional duties as assigned by leadership.\\n\\n\",\"employmentType\":\"PART_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CORPORATE FLIGHT MANAGEMENT INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=4E8FCB0F31AC88147F0DB7B85238B354\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"808 Blue Angel Way\",\"addressLocality\":\"Smyrna\",\"addressRegion\":\"TN\",\"postalCode\":37167,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\n\\tBe at least 18 years of age.\\n\\tAbility to accept assignment at the Contour Corporate Headquarters in Smyrna, TN.\\n\\tAbility to travel up to 25% of the time (primarily planned station support and training).\\n\\tExperience with HRIS, LMS, or other training/knowledge-management systems preferred.\\n\\tKnowledge of employment-related regulations, customer service best practices, and operational compliance standards preferred.&nbsp;\\n\\tMust have a high school diploma or GED equivalent&nbsp;\\n\\tExperience working for a Part 135 Charter Operations preferred\\n\\tExperience in luxury sales preferred\\n\\tWilling to be scheduled as an after-hours on-call person in rotation with other personnel to include weekends and holidays.\\n\\tMust be willing to carry a mobile phone or other similar communications and be accessible 24/7 as needed.\\n\\tMust be able to negotiate and close.\\n\\tMust have a valid driver&rsquo;s license and good driving record.\\n\\tBe authorized by law to work in the United States and able to travel in and out of the United States.\\n\\tMust have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.\\n\\tAble to pass a required 10-year work history review and submit to criminal history records check.&nbsp;\\n\\tMust understand, read, and write English.\\n\\tPossess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.\\n\\tPossess strong leadership, interpersonal and organizational skills.\\n\\tMust have well-developed people skills and ability to work with a variety of personalities.\\n\\tAble to coordinate multiple priorities and meet deadlines.\\n\\tAble to handle interruptions and a fast-paced environment.\\n\\tMaintain strong attention to detail.\\n\\tBe self-motivated and able to motivate others&nbsp;\\n\\tExcellent interpersonal and conflict resolutions skills.&nbsp;\\n\\tStrong analytical and problem-solving skills.\\n\\tStrong supervisory and leadership skills.\\n\\tThorough knowledge of employment-related laws and regulations.\\n\\tAbility to manage multiple complex projects simultaneously.\\n\\tExcellent communication skills both written and verbal delivered with tact and professionalism.\\n\\tAbility to work independently and as part of a team.\\n\\tAbility to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.\\n\\n\\n&nbsp;\\n\\nDisclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.\\n\",\"experienceRequirements\":\"\\n\\tBe at least 18 years of age.\\n\\tAbility to accept assignment at the Contour Corporate Headquarters in Smyrna, TN.\\n\\tAbility to travel up to 25% of the time (primarily planned station support and training).\\n\\tExperience with HRIS, LMS, or other training/knowledge-management systems preferred.\\n\\tKnowledge of employment-related regulations, customer service best practices, and operational compliance standards preferred.&nbsp;\\n\\tMust have a high school diploma or GED equivalent&nbsp;\\n\\tExperience working for a Part 135 Charter Operations preferred\\n\\tExperience in luxury sales preferred\\n\\tWilling to be scheduled as an after-hours on-call person in rotation with other personnel to include weekends and holidays.\\n\\tMust be willing to carry a mobile phone or other similar communications and be accessible 24/7 as needed.\\n\\tMust be able to negotiate and close.\\n\\tMust have a valid driver&rsquo;s license and good driving record.\\n\\tBe authorized by law to work in the United States and able to travel in and out of the United States.\\n\\tMust have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.\\n\\tAble to pass a required 10-year work history review and submit to criminal history records check.&nbsp;\\n\\tMust understand, read, and write English.\\n\\tPossess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.\\n\\tPossess strong leadership, interpersonal and organizational skills.\\n\\tMust have well-developed people skills and ability to work with a variety of personalities.\\n\\tAble to coordinate multiple priorities and meet deadlines.\\n\\tAble to handle interruptions and a fast-paced environment.\\n\\tMaintain strong attention to detail.\\n\\tBe self-motivated and able to motivate others&nbsp;\\n\\tExcellent interpersonal and conflict resolutions skills.&nbsp;\\n\\tStrong analytical and problem-solving skills.\\n\\tStrong supervisory and leadership skills.\\n\\tThorough knowledge of employment-related laws and regulations.\\n\\tAbility to manage multiple complex projects simultaneously.\\n\\tExcellent communication skills both written and verbal delivered with tact and professionalism.\\n\\tAbility to work independently and as part of a team.\\n\\tAbility to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.\\n\\n\\n&nbsp;\\n\\nDisclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"High School\"}",
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font-size:16px\">Experience working for a Part 135 Charter Operations preferred</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Experience in luxury sales preferred</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Willing to be scheduled as an after-hours on-call person in rotation with other personnel to include weekends and holidays.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Must be willing to carry a mobile phone or other similar communications and be accessible 24/7 as needed.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Must be able to negotiate and close.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Must have a valid driver&rsquo;s license and good driving record.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Be authorized by law to work in the United States and able to travel in and out of the United States.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Able to pass a required 10-year work history review and submit to criminal history records check.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Must understand, read, and write English.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Possess strong leadership, interpersonal and organizational skills.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Must have well-developed people skills and ability to work with a variety of personalities.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Able to coordinate multiple priorities and meet deadlines.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Able to handle interruptions and a fast-paced environment.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Maintain strong attention to detail.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Be self-motivated and able to motivate others&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Excellent interpersonal and conflict resolutions skills.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Strong analytical and problem-solving skills.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Strong supervisory and leadership skills.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Thorough knowledge of employment-related laws and regulations.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Ability to manage multiple complex projects simultaneously.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Excellent communication skills both written and verbal delivered with tact and professionalism.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Ability to work independently and as part of a team.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\">Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><em><em><em>Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.</em></em></em></p>\n",
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