Client Success Manager

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    "jobTitle": "Client Success Manager",
    "location": "2035 LAKESIDE CENTRE WAY  SUITE 250 - KNOXVILLE, TN 37922",
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    "description": "<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">About Inhabit </span></span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.</span></span></span></span></span></span></span></p>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">About GROW</span></span></span></b></span></span></span></p>\r\n\r\n<p class=\"ignore-global-css\" style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Founded in 2015, GROW Learning Management System has been helping companies shift&shy; their training culture to a positive one. Through our tidbit training model, and dashboard customization, learner engagement increases&nbsp;tremendously. Through ongoing delivery of fresh content, GROW provides individuals with the skills they need to reach their potential and excel within their company and beyond. Our multifamily focused training helps prepare employees in sales, safety, leadership, risk management, compliance, student housing and more! We tailor the flow of training to company specifications, resulting&nbsp;in a positive, engaging learner experience.</span></span></span></span></span></p>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">Job Description Summary</span></span></span></b></span></span></span></p>\r\n\r\n<p class=\"ignore-global-css\" style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">The <b>Client Success Manager (CSM)</b> is responsible for owning the end-to-end success of assigned client accounts utilizing the company&rsquo;s Learning Management System (LMS). Serving as the primary point of contact, the CSM ensures successful onboarding, adoption, engagement, retention, and growth of client accounts. This role delivers a high level of customer service by managing the full client lifecycle, including onboarding, ongoing communication, retention strategies, renewals, and accounts receivable. Acting as a trusted advisor, the CSM aligns the platform&rsquo;s capabilities with client operational goals such as training compliance, employee development, and performance improvement across client portfolios. The CSM proactively anticipates client needs, identifies potential risks, and resolves issues before they escalate. All client interactions are conducted in a professional, transparent, and solutions-oriented manner. Additionally, the CSM may support special projects assigned by the General Manager or VP of Operations.</span></span></span></span></span></p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Client Success Manager\",\"identifier\":\"J0HN27392040\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/3B7D41D91746BB95F1A4DACFC560089B/jobs/392040\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=3B7D41D91746BB95F1A4DACFC560089B\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":0.01,\"maxValue\":0.01,\"unitText\":\"\"}},\"datePosted\":\"2026-06-03\",\"description\":\"Job DetailsJob Location: 2035 LAKESIDE CENTRE WAY  SUITE 250 - KNOXVILLE, TN 37922Salary Range: $0.01 - $0.01 SalaryAbout Inhabit \\r\\n\\r\\nInhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.\\r\\n\\r\\nAbout GROW\\r\\n\\r\\nFounded in 2015, GROW Learning Management System has been helping companies shift&shy; their training culture to a positive one. Through our tidbit training model, and dashboard customization, learner engagement increases&nbsp;tremendously. Through ongoing delivery of fresh content, GROW provides individuals with the skills they need to reach their potential and excel within their company and beyond. Our multifamily focused training helps prepare employees in sales, safety, leadership, risk management, compliance, student housing and more! We tailor the flow of training to company specifications, resulting&nbsp;in a positive, engaging learner experience.\\r\\n\\r\\nJob Description Summary\\r\\n\\r\\nThe Client Success Manager (CSM) is responsible for owning the end-to-end success of assigned client accounts utilizing the company&rsquo;s Learning Management System (LMS). Serving as the primary point of contact, the CSM ensures successful onboarding, adoption, engagement, retention, and growth of client accounts. This role delivers a high level of customer service by managing the full client lifecycle, including onboarding, ongoing communication, retention strategies, renewals, and accounts receivable. Acting as a trusted advisor, the CSM aligns the platform&rsquo;s capabilities with client operational goals such as training compliance, employee development, and performance improvement across client portfolios. The CSM proactively anticipates client needs, identifies potential risks, and resolves issues before they escalate. All client interactions are conducted in a professional, transparent, and solutions-oriented manner. Additionally, the CSM may support special projects assigned by the General Manager or VP of Operations.\\r\\nQualificationsWhat You&rsquo;ll Do (Functions &amp; Responsibilities)\\r\\n\\r\\n\\r\\n\\tServe as the primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor on training strategy and LMS solutions.\\r\\n\\tPartner with Sales to support demos, client evaluations, and solution alignment.\\r\\n\\tLead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.\\r\\n\\tDrive client engagement and adoption by promoting platform capabilities and ensuring clients maximize the value of their LMS.\\r\\n\\tProactively identify risks and opportunities within accounts, resolving issues and recommending improvements to support long-term success.\\r\\n\\tManage client retention and growth through renewals, upsells and identification of opportunities to enhance training goals and services.\\r\\n\\tSupport account operations including billing coordination, account updates, and portfolio changes while maintaining accurate records.\\r\\n\\tMonitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.\\r\\n\\tCollaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience.\\r\\n\\tContribute to internal initiatives, documentation, and special projects as needed.\\r\\n\\tAny other projects or tasks assigned by the General Manager or other Inhabit team members.\\r\\n\\r\\n\\r\\nWhat We&rsquo;re Looking For (Minimum qualifications)\\r\\n\\r\\n\\r\\n\\t3+ years of Client Success, Account Management, or Customer Success experience in a SaaS environment.\\r\\n\\tAdvanced working knowledge of all Microsoft Office products with a focus on Excel, Word and Teams.\\r\\n\\tSalesforce &amp; ticketing system experience.\\r\\n\\tStrong understanding of support management principles.\\r\\n\\tAbility to perform mathematical calculations for creating business cases, budgets, Excel formulas, etc.\\r\\n\\tProven ability to manage multiple client accounts and projects simultaneously.\\r\\n\\tHighly self-motivated and directed.\\r\\n\\tExceptional attention to detail.\\r\\n\\tExperience supporting integrations or technical implementations.\\r\\n\\tAbility to read, analyze, and interpret common legal documents.\\r\\n\\tExtraordinary customer service skills.\\r\\n\\tExcellent verbal and written communication, as well as interpersonal skills.\\r\\n\\tStrong understanding of the multifamily housing or property management industry.\\r\\n\\tExperience working with Learning Management Systems (LMS) or training platforms, or Property Management System/Operation System is preferred.\\r\\n\\r\\n\\r\\nEducation Requirements\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree or equivalent work experience.\\r\\n\\r\\n\\r\\nType\\r\\n\\r\\n\\r\\n\\tFull Time, Salaried, Exempt\\r\\n\\r\\n\\r\\nLocation\\r\\n\\r\\n\\r\\n\\tKnoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA\\r\\n\\tWe have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.\\r\\n\\r\\n\\r\\nBenefits Include\\r\\n\\r\\n\\r\\n\\tCompetitive Pay\\r\\n\\tHealth Insurance: Medical, Dental, Vision and Prescription Plans\\r\\n\\tHealth Savings Accounts\\r\\n\\tFlexible Spending Account\\r\\n\\tDependent Flexible Spending Account\\r\\n\\tCritical Illness\\r\\n\\tAccident\\r\\n\\tRetirement Savings Plan (401K) with discretionary company match\\r\\n\\tShort and Long Term Disability\\r\\n\\tCompany Paid $25,000.00 life insurance\\r\\n\\tSupplemental Life and AD&amp;D Insurance\\r\\n\\tEmployee Assistance Program\\r\\n\\tPaid Holidays\\r\\n\\tPaid Vacation\\r\\n\\tPaid Volunteer Time\\r\\n\\tInhabit Employee Discount Programs\\r\\n\\r\\n\\r\\nOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.&nbsp;\\r\\n\\r\\n#Inhabithires\\r\\n\\r\\n#LI-JJ1\\r\\n\",\"responsibilities\":\"About Inhabit \\r\\n\\r\\nInhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.\\r\\n\\r\\nAbout GROW\\r\\n\\r\\nFounded in 2015, GROW Learning Management System has been helping companies shift&shy; their training culture to a positive one. Through our tidbit training model, and dashboard customization, learner engagement increases&nbsp;tremendously. Through ongoing delivery of fresh content, GROW provides individuals with the skills they need to reach their potential and excel within their company and beyond. Our multifamily focused training helps prepare employees in sales, safety, leadership, risk management, compliance, student housing and more! 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The CSM proactively anticipates client needs, identifies potential risks, and resolves issues before they escalate. All client interactions are conducted in a professional, transparent, and solutions-oriented manner. Additionally, the CSM may support special projects assigned by the General Manager or VP of Operations.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"INHABIT IQ\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=3B7D41D91746BB95F1A4DACFC560089B\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2035 LAKESIDE CENTRE WAY  SUITE 250\",\"addressLocality\":\"KNOXVILLE\",\"addressRegion\":\"TN\",\"postalCode\":37922,\"addressCountry\":\"USA\"}},\"qualifications\":\"What You&rsquo;ll Do (Functions &amp; Responsibilities)\\r\\n\\r\\n\\r\\n\\tServe as the primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor on training strategy and LMS solutions.\\r\\n\\tPartner with Sales to support demos, client evaluations, and solution alignment.\\r\\n\\tLead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.\\r\\n\\tDrive client engagement and adoption by promoting platform capabilities and ensuring clients maximize the value of their LMS.\\r\\n\\tProactively identify risks and opportunities within accounts, resolving issues and recommending improvements to support long-term success.\\r\\n\\tManage client retention and growth through renewals, upsells and identification of opportunities to enhance training goals and services.\\r\\n\\tSupport account operations including billing coordination, account updates, and portfolio changes while maintaining accurate records.\\r\\n\\tMonitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.\\r\\n\\tCollaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience.\\r\\n\\tContribute to internal initiatives, documentation, and special projects as needed.\\r\\n\\tAny other projects or tasks assigned by the General Manager or other Inhabit team members.\\r\\n\\r\\n\\r\\nWhat We&rsquo;re Looking For (Minimum qualifications)\\r\\n\\r\\n\\r\\n\\t3+ years of Client Success, Account Management, or Customer Success experience in a SaaS environment.\\r\\n\\tAdvanced working knowledge of all Microsoft Office products with a focus on Excel, Word and Teams.\\r\\n\\tSalesforce &amp; ticketing system experience.\\r\\n\\tStrong understanding of support management principles.\\r\\n\\tAbility to perform mathematical calculations for creating business cases, budgets, Excel formulas, etc.\\r\\n\\tProven ability to manage multiple client accounts and projects simultaneously.\\r\\n\\tHighly self-motivated and directed.\\r\\n\\tExceptional attention to detail.\\r\\n\\tExperience supporting integrations or technical implementations.\\r\\n\\tAbility to read, analyze, and interpret common legal documents.\\r\\n\\tExtraordinary customer service skills.\\r\\n\\tExcellent verbal and written communication, as well as interpersonal skills.\\r\\n\\tStrong understanding of the multifamily housing or property management industry.\\r\\n\\tExperience working with Learning Management Systems (LMS) or training platforms, or Property Management System/Operation System is preferred.\\r\\n\\r\\n\\r\\nEducation Requirements\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree or equivalent work experience.\\r\\n\\r\\n\\r\\nType\\r\\n\\r\\n\\r\\n\\tFull Time, Salaried, Exempt\\r\\n\\r\\n\\r\\nLocation\\r\\n\\r\\n\\r\\n\\tKnoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA\\r\\n\\tWe have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.\\r\\n\\r\\n\\r\\nBenefits Include\\r\\n\\r\\n\\r\\n\\tCompetitive Pay\\r\\n\\tHealth Insurance: Medical, Dental, Vision and Prescription Plans\\r\\n\\tHealth Savings Accounts\\r\\n\\tFlexible Spending Account\\r\\n\\tDependent Flexible Spending Account\\r\\n\\tCritical Illness\\r\\n\\tAccident\\r\\n\\tRetirement Savings Plan (401K) with discretionary company match\\r\\n\\tShort and Long Term Disability\\r\\n\\tCompany Paid $25,000.00 life insurance\\r\\n\\tSupplemental Life and AD&amp;D Insurance\\r\\n\\tEmployee Assistance Program\\r\\n\\tPaid Holidays\\r\\n\\tPaid Vacation\\r\\n\\tPaid Volunteer Time\\r\\n\\tInhabit Employee Discount Programs\\r\\n\\r\\n\\r\\nOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.&nbsp;\\r\\n\\r\\n#Inhabithires\\r\\n\\r\\n#LI-JJ1\\r\\n\",\"experienceRequirements\":\"What You&rsquo;ll Do (Functions &amp; Responsibilities)\\r\\n\\r\\n\\r\\n\\tServe as the primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor on training strategy and LMS solutions.\\r\\n\\tPartner with Sales to support demos, client evaluations, and solution alignment.\\r\\n\\tLead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.\\r\\n\\tDrive client engagement and adoption by promoting platform capabilities and ensuring clients maximize the value of their LMS.\\r\\n\\tProactively identify risks and opportunities within accounts, resolving issues and recommending improvements to support long-term success.\\r\\n\\tManage client retention and growth through renewals, upsells and identification of opportunities to enhance training goals and services.\\r\\n\\tSupport account operations including billing coordination, account updates, and portfolio changes while maintaining accurate records.\\r\\n\\tMonitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.\\r\\n\\tCollaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience.\\r\\n\\tContribute to internal initiatives, documentation, and special projects as needed.\\r\\n\\tAny other projects or tasks assigned by the General Manager or other Inhabit team members.\\r\\n\\r\\n\\r\\nWhat We&rsquo;re Looking For (Minimum qualifications)\\r\\n\\r\\n\\r\\n\\t3+ years of Client Success, Account Management, or Customer Success experience in a SaaS environment.\\r\\n\\tAdvanced working knowledge of all Microsoft Office products with a focus on Excel, Word and Teams.\\r\\n\\tSalesforce &amp; ticketing system experience.\\r\\n\\tStrong understanding of support management principles.\\r\\n\\tAbility to perform mathematical calculations for creating business cases, budgets, Excel formulas, etc.\\r\\n\\tProven ability to manage multiple client accounts and projects simultaneously.\\r\\n\\tHighly self-motivated and directed.\\r\\n\\tExceptional attention to detail.\\r\\n\\tExperience supporting integrations or technical implementations.\\r\\n\\tAbility to read, analyze, and interpret common legal documents.\\r\\n\\tExtraordinary customer service skills.\\r\\n\\tExcellent verbal and written communication, as well as interpersonal skills.\\r\\n\\tStrong understanding of the multifamily housing or property management industry.\\r\\n\\tExperience working with Learning Management Systems (LMS) or training platforms, or Property Management System/Operation System is preferred.\\r\\n\\r\\n\\r\\nEducation Requirements\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree or equivalent work experience.\\r\\n\\r\\n\\r\\nType\\r\\n\\r\\n\\r\\n\\tFull Time, Salaried, Exempt\\r\\n\\r\\n\\r\\nLocation\\r\\n\\r\\n\\r\\n\\tKnoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA\\r\\n\\tWe have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.\\r\\n\\r\\n\\r\\nBenefits Include\\r\\n\\r\\n\\r\\n\\tCompetitive Pay\\r\\n\\tHealth Insurance: Medical, Dental, Vision and Prescription Plans\\r\\n\\tHealth Savings Accounts\\r\\n\\tFlexible Spending Account\\r\\n\\tDependent Flexible Spending Account\\r\\n\\tCritical Illness\\r\\n\\tAccident\\r\\n\\tRetirement Savings Plan (401K) with discretionary company match\\r\\n\\tShort and Long Term Disability\\r\\n\\tCompany Paid $25,000.00 life insurance\\r\\n\\tSupplemental Life and AD&amp;D Insurance\\r\\n\\tEmployee Assistance Program\\r\\n\\tPaid Holidays\\r\\n\\tPaid Vacation\\r\\n\\tPaid Volunteer Time\\r\\n\\tInhabit Employee Discount Programs\\r\\n\\r\\n\\r\\nOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.&nbsp;\\r\\n\\r\\n#Inhabithires\\r\\n\\r\\n#LI-JJ1\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">What You&rsquo;ll Do (Functions &amp; Responsibilities)</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Serve as the primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor on training strategy and LMS solutions.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Partner with Sales to support demos, client evaluations, and solution alignment.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Lead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Drive client engagement and adoption by promoting platform capabilities and ensuring clients maximize the value of their LMS.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Proactively identify risks and opportunities within accounts, resolving issues and recommending improvements to support long-term success.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Manage client retention and growth through renewals, upsells and identification of opportunities to enhance training goals and services.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Support account operations including billing coordination, account updates, and portfolio changes while maintaining accurate records.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Monitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Contribute to internal initiatives, documentation, and special projects as needed.</span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Any other projects or tasks assigned by the General Manager or other Inhabit team members.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">What We&rsquo;re Looking For (Minimum qualifications)</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">3+ years of Client Success, Account Management, or Customer Success experience in a SaaS environment.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Advanced working knowledge of all Microsoft Office products with a focus on Excel, Word and Teams.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Salesforce &amp; ticketing system experience.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong understanding of support management principles.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to perform mathematical calculations for creating business cases, budgets, Excel formulas, etc.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Proven ability to manage multiple client accounts and projects simultaneously.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Highly self-motivated and directed.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Exceptional attention to detail.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience supporting integrations or technical implementations.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Ability to read, analyze, and interpret common legal documents.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Extraordinary customer service skills.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Excellent verbal and written communication, as well as interpersonal skills.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Strong understanding of the multifamily housing or property management industry.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Experience working with Learning Management Systems (LMS) or training platforms, or Property Management System/Operation System is preferred.</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">Education Requirements</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Bachelor&rsquo;s degree or equivalent work experience.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">Type</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Full Time, Salaried, Exempt</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">Location</span></span></span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#f79621\">Benefits Include</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Competitive Pay</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Health Insurance: Medical, Dental, Vision and Prescription Plans</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Health Savings Accounts</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Flexible Spending Account</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Dependent Flexible Spending Account</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Critical Illness</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Accident</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Retirement Savings Plan (401K) with discretionary company match</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Short and Long Term Disability</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Company Paid $25,000.00 life insurance</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Supplemental Life and AD&amp;D Insurance</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Employee Assistance Program</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Paid Holidays</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Paid Vacation</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Paid Volunteer Time</span></span></span></span></span></span></li>\r\n\t<li class=\"ignore-global-css\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Inhabit Employee Discount Programs</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.&nbsp;</span></span></em></span></span></span></p>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">#Inhabithires</span></span></em></span></span></span></p>\r\n\r\n<p class=\"ignore-global-css\"><span style=\"font-size:12pt\"><span style=\"background:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">#LI-JJ1</span></span></em></span></span></span></p>\r\n",
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