VERIFY Account Manager

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Job Summary:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">As a VERIFY Account Manager, you will work closely with clients, VDA Consultants, elevator contractors, and other VDA departments to manage and create VERIFY documents aligned with client agreements. The VERIFY Account Manager can independently manage high-profile client accounts, ensure adherence to regulatory requirements, and support internal leadership with sales and strategic initiatives. This role involves adhering to VERIFY processes, reporting on contractor compliance, managing client communications, and addressing billing and service inquiries. The VERIFY Account Manager will act as a subject matter expert and provide advanced support in certificate compliance processes.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Key Responsibilities:</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Collaborate with Consultants to provide VERIFY documents in accordance with client agreements.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Manage VERIFY data for both new and existing clients.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Communicate effectively with clients, elevator contractors, and Consultants regarding VERIFY &amp; CCM(Certificate Compliance Management) processes.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Ensure compliance with VDA requests through frequent follow-up with elevator contractors.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Attend VERIFY-related meetings as required.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Manage billing for projects, accommodating client preferences regarding billing frequency and processes.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Address client questions, concerns, and complaints throughout the project lifecycle.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Serve as a liaison between VDA, clients, and their vendors.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Mentor, support, and assist with training for the Compliance Specialists and the management of their customer accounts.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Maintaining and updating key internal resources, such as the jurisdictional requirement tracker and portal login database, to ensure accuracy and accessibility across the team&nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Stay updated on industry trends, regulatory changes, and best practices to continuously enhance compliance frameworks.</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Act as the lead power user and expert for the inspection tracking software for our compliance needs (Navigator).</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Performs other related duties as assigned.&nbsp;</li></ul></div><div class=\"fr-page-break\" contenteditable=\"false\" style=\"break-after: page;\" data-title=\"PageBreak\"><div class=\"fr-page-break-line\"><span class=\"fr-page-break-label\">Page Break</span></div></div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Qualifications &amp; Skills:</strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\">Bachelor&rsquo;s degree in Business, Compliance, or a related field preferred.</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\">4+ years of experience in the elevator industry and must have detailed understanding of AHJ varying regulations and practices&nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\">Excellent analytical, problem-solving, and decision-making abilities.</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\">Strong attention to detail and ability to manage multiple projects simultaneously.</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\">Proficiency in data analysis, revenue tracking, and metric-driven reporting.</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\">Experience with pricing models and proposal management.</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\">Strong communication and interpersonal skills to effectively collaborate across departments and with customers.</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; line-height: 115%; font-family: arial, sans-serif;\">Knowledge of industry regulations and best practices related to vertical transportation compliance and certification management</span></li></ul><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>EEO/AA Employer/Veteran/Disabled Statement:  </strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">VDA provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. </span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">VDA is the global leader in vertical transportation consulting and inspection services. We&rsquo;ve helped clients with their vertical transportation needs since 1980. Our expertise and services impact the design, reliability, lifespan and safety of vertical transportation equipment.</span></p></div></div></div></div></div></div></div></div></div>\n",
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