Front Desk Manager

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    "description_html": "<p>DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth.</p><p>We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Supervise, train, and support front desk team members&nbsp;</li><li>Deliver exceptional guest service and resolve guest concerns&nbsp;</li><li>Manage staff scheduling and shift coverage&nbsp;</li><li>Oversee check-in and check-out operations&nbsp;</li><li>Monitor reservations, occupancy, and revenue opportunities&nbsp;</li><li>Ensure compliance with hotel policies and brand standards&nbsp;</li><li>Coordinate with housekeeping and maintenance for room readiness&nbsp;</li><li>Prepare reports and assist with operational planning&nbsp;</li></ul><p><strong>Qualifications:</strong></p><ul><li>Previous hotel front desk or hospitality management experience preferred&nbsp;</li><li>Strong leadership and communication skills&nbsp;</li><li>Excellent customer service abilities&nbsp;</li><li>Experience with hotel PMS systems preferred&nbsp;</li><li>Flexible schedule, including evenings, weekends, and holidays&nbsp;</li></ul><p><strong>Benefits:</strong></p><ul><li>Competitive salary (based on experience)&nbsp;</li><li>Health, dental, and vision insurance&nbsp;</li><li>Paid time off&nbsp;</li><li>Employee discounts at Hilton Hotels &amp; Resorts properties&nbsp;</li><li>Career growth opportunities</li></ul><p>EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&nbsp;</p>",
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