Residential Team Leader

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      "state": "New South Wales"
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    "location": {
      "city": "Wollongong",
      "state": "New South Wales",
      "postalCode": "2500",
      "addressCountry": "Australia"
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    "datePosted": "2026-06-10",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Residential Team Leader</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Sydney Health &amp; Care Services</span><span style=\"font-size: 12pt\"><br></span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Location:</span><span style=\"font-size: 12pt\"> Wollongong Region </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Employment Type: </span><span style=\"font-size: 12pt\">Full-Time</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Pay Point:</span><span style=\"font-size: 12pt\"> SCHADS - Social and Community Level 3.2 - </span><span style=\"font-size: 12pt; font-weight: bold\">$39.77 per hour plus travel allowances and superannuation</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Lead with Purpose. Shape Lives. Grow Your Career.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">At Sydney Health &amp; Care Services, we believe leadership is about more than overseeing a home — it's about building places where participants can truly thrive. We're looking for an experienced and passionate Residential Team Leader to join our growing team and help us deliver outstanding care across our Supported Independent Living (SIL) homes.</span></p>\n<p><span style=\"font-size: 12pt\">If you are energised by working with complex needs, thrive in a fast-paced environment, and want a leadership role that truly makes a difference — we want to hear from you.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About the Role:</span><span style=\"font-size: 12pt\"><br></span><span style=\"font-size: 12pt\">You will be responsible for managing 2 - 3 residential homes, supporting male participants with complex needs, including:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Individuals with ABI</span></li>\n<li><span style=\"font-size: 12pt\">Drug and Alcohol-related behaviours</span></li>\n<li><span style=\"font-size: 12pt\">Behaviours of concern: Physical and Verbal aggression, impulsivity with gambling and spending </span></li>\n<li><span style=\"font-size: 12pt\">Insulin administration</span></li>\n<li><span style=\"font-size: 12pt\">Manual handling</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">This is a mobile leadership role, where you will commute between homes across the Wollongong region during the week, including morning and/or afternoon shifts, with 1 day in office for planning, meetings, and administrative duties.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">On-Call Component: </span><span style=\"font-size: 12pt\">You are required to answer calls outside working hours (5pm to 9am during weekdays and Saturday/Sunday all day) on rotation every 4 to 6 weeks as determined by management.</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities include, but are not limited to:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Oversee the day-to-day operations of assigned homes to meet company standards and NDIS compliance requirements.</span></li>\n<li><span style=\"font-size: 12pt\">Manage participant care needs and maintain strong communication with families, stakeholders, and allied health teams.</span></li>\n<li><span style=\"font-size: 12pt\">Lead, supervise, and mentor Support Workers to deliver safe, high-quality support.</span></li>\n<li><span style=\"font-size: 12pt\">Manage and coordinate rosters and timesheets to ensure effective service delivery.</span></li>\n<li><span style=\"font-size: 12pt\">Participate in an on-call rotational roster with other Team Leaders and Managers for after-hours support and emergencies.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure accurate documentation, reporting, and quality audits across homes.</span></li>\n<li><span style=\"font-size: 12pt\">Promote a positive and empowering environment for both participants and staff.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About You:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Demonstrated experience in a leadership role within the Disability, Community, or Aged Care sectors, ideally supporting participants with complex and high-risk needs.</span></li>\n<li><span style=\"font-size: 12pt\">Strong understanding of NDIS Practice Standards, incident reporting, restrictive practices, and active support frameworks.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to manage complex supports including behaviours linked to drug and alcohol use, bowel care, and stoma care.</span></li>\n<li><span style=\"font-size: 12pt\">Natural leadership skills — proactive, approachable, and solutions-focused.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent organisational, communication, and interpersonal skills.</span></li>\n<li><span style=\"font-size: 12pt\">Cert IV or higher in Disability, Community Services, Individual Support, or a related field.</span></li>\n<li><span style=\"font-size: 12pt\">Current NDIS Worker Screening Check, Police Check, WWCC (NSW), First Aid and CPR certification.</span></li>\n<li><span style=\"font-size: 12pt\">Full Australian Driver’s Licence and reliable vehicle (travel between houses required).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer You:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Competitive salary under the SCHADS Award (plus applicable allowances)</span></li>\n<li><span style=\"font-size: 12pt\">Employee Assistance Program (EAP) for confidential wellbeing support</span></li>\n<li><span style=\"font-size: 12pt\">Supportive leadership and team culture — you’ll be backed every step of the way</span></li>\n<li><span style=\"font-size: 12pt\">Flexible work schedules — balance your work and life</span></li>\n<li><span style=\"font-size: 12pt\">Career development opportunities — be part of an organisation that invests in your growth</span></li>\n<li><span style=\"font-size: 12pt\">Autonomy — manage your homes, your way, with strong leadership support</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Why Join Sydney Health &amp; Care Services?</span><span style=\"font-size: 12pt\"><br></span><span style=\"font-size: 12pt\">We are passionate about delivering person-centred services and providing a workplace that values leadership, innovation, and compassion. You will have the freedom to shape your houses, the support to grow your career, and the opportunity to make a real impact every single day.</span></p>",
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    "departmentLabel": "Wollongong SIL",
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    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://sydneyhealthcare.bamboohr.com/careers/184",
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