Director of Operations WI

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    "description": "<p>Position Summary:<br />\r\nThe Director of Operations is responsible for all aspects of operations including people, customers, sales and pro􀏐its. This leader has up to 8 area coaches as direct reports compiling 25-50 restaurants. They drive excellence in day-to-day operations; hire, train, coach, &amp; support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management &amp; their teams. Influence people to drive business results and franchise partnership.</p>\r\n\r\n<p>Duties and Responsibilities:</p>\r\n\r\n<p>People<br />\r\n&bull; Leverage culture and people capability to enhance brand performance.<br />\r\n&bull; Recruit and equip top operators to deliver exceptional customer experience and results and maintain a bench of managers.<br />\r\n&bull; Lead by example - be a culture champion and live by Taco Bell principles.<br />\r\n&bull; Hold area coaches accountable for people, customer, sales and profit targets.<br />\r\n&bull; Oversee performance management for Area Coaches, including feedback, appraisals, training, development planning, and dispute resolution.<br />\r\n&bull; Provide direct feedback to ACs on system/procedural execution during visits.<br />\r\n&bull; Resolution oriented in all employee relations activities. Provides needed employee relations assistance to managers and is proactive in addressing needs in the market.<br />\r\nCustomer Experience<br />\r\n&bull; Provides leadership for each manager in the market to ensure customer satisfaction<br />\r\n&bull; Leverage customer programs to coach and improve on execution opportunities<br />\r\n&bull; Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety<br />\r\n&bull; Identify and act with urgency to resolve Brand protection issues<br />\r\n&bull; Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy</p>\r\n\r\n<p>Grow the Brand, Sales, and Profits</p>\r\n\r\n<p>Partners with each Manager in the market to build sales over last year&rsquo;s sales achievement.<br />\r\n&bull; Training and operations execution of marketing promotions.<br />\r\n&bull; Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results<br />\r\n&bull; Coach to deliver restaurant profit targets in every restaurant<br />\r\n&bull; Leads the way by working with each Area Coach in the market to deliver pro􀏐it goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times<br />\r\n&bull; Build capability to improve problem solving and planning skills through hands-on demonstrations<br />\r\n&bull; Exhibits ownership working with Management to resolve chronic Repair &amp; Maintenance issues; determines causes of excessive R&amp;M; gathers R&amp;M issues; identities trends and takes to R&amp;M Business Partners<br />\r\nHuman Resources<br />\r\n&bull; Provide ongoing coaching, feedback, and development to Area Coaches.<br />\r\n&bull; Develop and update a territory human resources plan to forecast staffing needs and build bench strength.<br />\r\n&bull; Communicate expectations, performance levels, and training experiences through territory-wide meetings.<br />\r\n&bull; Ensure fair treatment and compliance with workplace regulations.<br />\r\n&bull; Recognize outstanding performance to motivate employees.<br />\r\n&bull; Monitor and analyze turnover, addressing root causes of high turnover.<br />\r\nKnowledge and Skill Requirements:<br />\r\n&bull; Strong preference for internal promotion from Area Coach position who has proper&nbsp;certi􀏐ications..<br />\r\n&bull; Associates/Undergraduate degree preferred or equivalent Taco Bell/industry experience<br />\r\n&bull; Must possess 6-8 years of management/supervisory experience in a QSR food service business with multi-unit experience required.<br />\r\n&bull; Good communication skills, and strong interpersonal and con􀏐lict resolution skills with exceptional team-building capability.<br />\r\n&bull; Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business.<br />\r\n&bull; Exhibits unrivaled leadership behaviors, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others .<br />\r\n&bull; Has lead multiple managers of multiple high volume units in an area.<br />\r\n&bull; Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member&rsquo;s positions.<br />\r\n&bull; Has reliable transportation and a valid driver&rsquo;s license.</p>\r\n\r\n<p>The duties and requirements of this position may change from time to time. The Company and their af􀏐iliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.</p>\r\n",
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