Patient Service Specialist - Full-time

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    "datePosted": "2026-04-29T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Banner Rehabilitation Hospital - Tucson </strong></p>\n<p><strong>Day Neuro Institute</strong></p>\n<p> </p>\n<p><strong>Patient Service Specialist (PSS) </strong></p>\n<p><strong>Monday - Friday</strong></p>\n<p> </p>\n<p>Our comprehensive Day Neuro Rehabilitation Program provides a wide range of specialty services for individuals with an acquired brain injury. Acquired brain injuries include traumatic brain injury, stroke, brain tumor or other neurological conditions.</p>\n<p> </p>\n<p><strong>Benefits of becoming a Patient Service Specialist with us:</strong></p>\n<p>We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.</p>\n<ul>\n <li>Health, Dental, and Vision insurance; Life insurance; Prescription coverage</li>\n <li>Paid Time Off (PTO) and Extended Illness Days (EID)</li>\n <li>A 401(k) retirement plan with company match</li>\n <li>Short and Long Term Disability</li>\n <li>Personal and Family Medical Leave</li>\n</ul>\n<h2>Responsibilities</h2>\n<p> </p>\n<p>Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.</p>\n<ul>\n <li>Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.</li>\n <li>Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.</li>\n <li>Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.</li>\n <li>Collects toward patient responsibility at each visit.</li>\n <li>Scan and maintain medical documents.</li>\n <li>Reconciles and posts charges daily and other reporting to ensure clean claim processing.</li>\n <li>Responds to all request for information from patients, other department and physicians. </li>\n <li>Maintains office, orders supplies and manages mail.</li>\n <li>Willingness to adjust schedule to center needs.</li>\n <li>Travels Attends all mandatory meetings and in-service education programs.</li>\n <li>Travels to non-home location center or other site for coverage when necessary.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Minimum:</strong></p>\n<ul>\n <li>High School diploma or equivalent required.</li>\n <li>Data entry experience required.</li>\n <li>Customer service and interpersonal skills necessary to communicate effectively with staff members, supportive personnel, patients, physicians and community members required.</li>\n</ul>\n<p><strong>Preferred:</strong></p>\n<ul>\n <li>Certified BLS preferred.</li>\n <li>Two years in medical office setting that requires multi-tasking preferred.</li>\n <li>Knowledge of insurance verification preferred.</li>\n</ul>\n<h2>Additional Data</h2>\n<p><em>Equal Opportunity Employer/including Disabled/Veterans</em></p>",
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