Quality Assurance Specialist

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p data-start=\"113\" data-end=\"182\" id=\"isPasted\"><strong data-start=\"113\" data-end=\"182\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Join EECU as a Financial Center Quality Assurance Administrator!</span></strong></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">At EECU, we&rsquo;re passionate about delivering top-tier service&mdash;and we&rsquo;re looking for a detail-driven, collaborative individual to help us raise the bar even higher. As a <strong>Financial Center Quality Assurance Administrator</strong>, you&rsquo;ll partner closely with our frontline teams to ensure exceptional member experiences and operational excellence.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">If you thrive in a fast-paced environment, enjoy problem-solving, and have a sharp eye for quality and service, we&rsquo;d love to meet you!</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>What You&rsquo;ll Do:</strong></span></p><ul type=\"disc\"><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Partner with Financial Centers</strong>: Support frontline staff and leadership in maintaining high standards of service, policy adherence, and operational accuracy.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Perform Quality Reviews</strong>: Conduct thorough reviews of new account and loan documentation to ensure accuracy, completeness, and compliance with credit union policies and regulations.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Monitor Risk and Compliance</strong>: Identify potential risks and gaps through audits, observations, reviews. Escalate findings appropriately to reduce exposure and support continuous improvement.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Provide Exceptional Internal Support</strong>: Act as a service champion for our internal teams by answering questions, responding to calls, and offering guidance.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Support Our Members</strong>: Serve as an additional resource to assist with member-related inquiries or needs, ensuring a smooth and high-quality experience.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Mentor and Train</strong>: Reinforce quality expectations, mentor financial center employees, and follow up to ensure procedures are understood and followed.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Collaborate Across Teams</strong>: Partner with retail leadership and training to ensure alignment on quality standards, procedures, and expectations.</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Product Knowledge Support</strong>: Serve as a backup for IRA/HSA processing and complete the necessary product certifications.</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Key Responsibilities:</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">The Financial Center Quality Assurance Administrator is responsible for conducting in-depth quality assurance reviews on new products and loan documentation submitted by financial centers. This includes ensuring compliance with EECU policies, regulatory requirements, and operational best practices.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>This role will:</strong></span></p><ul type=\"disc\"><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Accurately assess risk and internal controls through audit findings and observations</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Identify procedural or systematic issues and escalate them to appropriate leadership</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Support IRA/HSA operations as needed</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Collaborate with retail leadership and training to monitor and improve employee proficiency</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Mentor financial center staff on quality standards and reinforce consistent procedural application</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Answer calls and provide real-time support for frontline employees &amp; assist members&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Serve as a trusted support and resource to frontline employees</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Provide feedback to financial centers and management on key findings and opportunities for improvement</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">The ideal candidate is confident, self-motivated, and skilled at building positive relationships. They are comfortable coaching others, addressing issues constructively, and helping teammates succeed.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Compliance Responsibilities:</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">This position is responsible for ensuring compliance with all applicable federal and state regulations, including but not limited to:</span></p><ul type=\"disc\"><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Bank Secrecy Act (BSA)</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Anti-Money Laundering (AML)</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Bank Bribery Act</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">NCUA Privacy Regulations</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Regulation B, Regulation Z</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Service Members Civil Relief Act (SCRA)</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Fair Credit Reporting Act / FACTA</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">*Attendance at initial and ongoing Bank Secrecy Act training is required.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>What You Bring:</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">You&rsquo;re <strong>friendly, positive, and approachable</strong>&mdash;with a natural ability to build rapport and support others. You&rsquo;re confident in your knowledge, detail-oriented, and committed to upholding high standards. With a strong understanding of compliance and operational procedures, you&rsquo;re passionate about helping others grow and ensuring every team member is set up for success.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Preferred Qualifications:</strong></span></p><ul type=\"disc\"><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">2&ndash;3 years of financial institution experience with knowledge of branch operations and financial platform systems</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Background in quality assurance is a plus, but not required</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Strong attention to detail with experience in process improvement and mentoring</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Excellent communication and coaching skills</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Strong organizational skills and ability to manage multiple priorities</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Proficient in analyzing data and using tracking/reporting tools</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">High school diploma required; college or banking certifications preferred</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\" id=\"isPasted\">EECU will, in compliance with applicable laws, evaluate an applicant&#39;s credit history. Only applicants with good credit history will be considered for open positions. If offered a position with EECU, will have to clear background check including employment, criminal, and drug screen.&nbsp;</li></ul><p><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-family: tahoma, sans-serif; font-size: 16px;\">For more than 90 years, Fort Worth-based EECU\ncommunity credit union has been committed to providing members A Better Way of\nBanking&reg;. Today, EECU is one of the largest credit unions in Texas with over\n$4.5 billion in assets, 22 financial\ncenters across North Texas, and member access to robust online and mobile banking services.&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">While we have expanded significantly over the years, our mission remains the same: delivering value, convenience, and a personalized experience that reflects the EECU difference. Our dedication to our members, communities, and employees has earned national recognition, including being named one of America&#39;s Best Credit Unions by Newsweek, a Best-In-State Credit Union by Forbes, and a Best-In-Class Employer by Gallagher. At EECU, you&#39;ll join an organization that values service, innovation, community involvement, and the professional growth of its employees.</span></p><p data-start=\"1924\" data-end=\"2064\" id=\"isPasted\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">If you are ready to help us deliver outstanding service and make a real difference, apply today to be a part of our incredible team at EECU!</span></p><p><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">EECU is an EOE/Vets/Disabled Employer.</span></span></p><p><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans&#39; status or on the basis of disability.</span></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">For more information on our organization and benefits please visit <a href=\"https://workforcenow.adp.com/jobs/apply/posting.html?client=eecu&ccId=19000101_000001&type=MP&lang=en_US\" target=\"_self\">EECU Careers</a>.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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