Assistant Manager, International Talent & Operations

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    "location": {
      "city": "London",
      "state": "London, City of",
      "postalCode": "SW100XE",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-02-04",
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    "description": "<p><span style=\"font-family: georgia, palatino\">At Phillip Jeffries, we’re on a mission to make the world more beautiful, one wall at a time. What started in a family garage in 1976 has grown into a global leader in luxury wallcoverings, known for our exceptional products, elevated service, and passion for design. We believe in building strong relationships and creating standout experiences for our clients around the world.</span></p>\n<p><br></p>\n<span style=\"font-family: georgia, palatino; font-size: 12pt\">We are seeking an <span style=\"font-weight: bold\">Assistant Manager, International Talent &amp; Operations</span> to support our growing London office. This role is both the steady people presence and the operational anchor that helps our team thrive. With a focus on clarity, consistency, and care, you will ensure employees feel supported, aligned, and empowered—while keeping the business running smoothly and in step with global standards.</span>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 14pt\">🌟 What You’ll Do</span></p>\n\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">People Support, Culture &amp; Engagement</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Serve as an approachable, trusted presence for employees in the London office.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Reinforce PJ values, expected behaviors, and a positive workplace culture.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Listen for engagement themes and share insights with International and Talent leadership.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Support local culture and engagement activities driven by the global Talent team.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Foster a respectful, collaborative, and inclusive environment.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Employee Relations</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Act as an initial point of contact for day-to-day questions, concerns, and interpersonal challenges.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Provide a neutral, confidential listening space while maintaining appropriate boundaries.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Encourage healthy communication between employees and their managers.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Escalate all formal or sensitive matters to Talent leadership.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Operations &amp; Office Leadership</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Support smooth daily office operations and ensure a productive, professional environment.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Monitor workflow consistency and escalate operational needs or risks.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Reinforce established procedures and operational best practices.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Coordinate with cross-functional partners to support international operational priorities.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Recruiting Support</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Partner with the Director of Talent Acquisition to support London-based hiring needs.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Coordinate interviews, onsite logistics, and ensure a seamless candidate experience.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Act as the local point of contact for recruiting communication when needed.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Compliance &amp; Policy Support</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Reinforce awareness of PJ policies, procedures, and workplace standards.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Support distribution and acknowledgment of compliance documentation.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Identify policy questions or concerns and escalate appropriately.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Talent Development &amp; Onboarding</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Assist in coordinating learning programs, trainings, and team development activities.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Track participation and surface development themes or skill gaps.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Support onboarding for new hires to ensure a smooth, consistent experience.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Project &amp; Process Coordination (International)</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Support international projects by helping organize tasks, timelines, and documentation.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Identify risks or delays and escalate as needed.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Collaborate with internal partners and approved vendors to keep projects on track.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Administrative &amp; Executive Support</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Manage schedules, meeting logistics, and operational communications.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Track expenses, coordinate vendors, and support documentation accuracy.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Assist the Managing Director with coordination, travel needs, and follow-up actions.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Office &amp; Facilities Management</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Coordinate maintenance, safety procedures, and building-related needs.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Partner with facilities contacts to manage repairs, inspections, and certifications.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Maintain records and monitor office conditions.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Sampling Operations Support</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Support daily sampling workflows and coordinate inventory needs.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Collaborate with carriers and partners to ensure timely deliveries.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Assist with new collection launches and operational accuracy.</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Training Coordination</span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Support scheduling, communication, and logistics for operational training sessions.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Maintain attendance tracking and training documentation.</span></li>\n</ul>\n\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 18pt\">🎯 What We’re Looking For</span></p>\n<ul>\n<li>\n<span style=\"font-family: georgia, palatino; font-size: 12pt\">Bachelor’s degree in Human Resources, Business Administration, or related field</span>\n</li>\n<li>\n<span style=\"font-family: georgia, palatino; font-size: 12pt\">Experience in a progressive HR/Talent and/or Operations role</span>\n</li>\n<li>\n<span style=\"font-family: georgia, palatino; font-size: 12pt\">Strong understanding of HR best practices and employment law basics</span>\n</li>\n<li>\n<span style=\"font-family: georgia, palatino; font-size: 12pt\">Exceptional interpersonal, communication, and relationship-building skills</span>\n</li>\n<li>\n<span style=\"font-family: georgia, palatino; font-size: 12pt\">Ability to manage competing priorities with professionalism and sound judgment</span>\n</li>\n<li>\n<span style=\"font-family: georgia, palatino; font-size: 12pt\">Experience working in a fast-paced, hands-on environmentStrong organizational skills with high attention to detail</span>\n</li>\n<li>\n<span style=\"font-family: georgia, palatino; font-size: 12pt\">A collaborative, resourceful, “can‑do” mindset</span>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino\">Why Phillip Jeffries?</span></p>\n<p><span style=\"font-family: georgia, palatino\">As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino\">Compensation Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">Competitive salary</span></li>\n<li><span style=\"font-family: georgia, palatino\">Company bonus program</span></li>\n<li><span style=\"font-family: georgia, palatino\">Annual Cost of Living Increase</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino\">Other PJ Perks &amp; Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">23 Paid days off per calendar year</span></li>\n<li><span style=\"font-family: georgia, palatino\">Paid  bank holidays</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Company Closure the week between Christmas &amp; New Year's</span><br></li>\n<li><span style=\"font-family: georgia, palatino\">Detailed onboarding plans that outline 30/60/90 goals and trainings.</span></li>\n<li><span style=\"font-family: georgia, palatino\">Earn Paid time off for community service - Up to 3 days per year</span></li>\n<li><span style=\"font-family: georgia, palatino\">Employee Discount on PJ Wallcoverings</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino\">About Us:</span></p>\n<p><span style=\"font-family: georgia, palatino\">Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at <a href=\"http://www.phillipjeffries.com/\" target=\"_blank\" rel=\"noopener noreferrer\">www.phillipjeffries.com</a>.</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino\">Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.</span></p>",
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