Outside Operations Manager

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    "datePosted": "2026-05-01T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The <strong>Outside Operations Manager</strong> is responsible for overseeing all outside operations while delivering an exceptional guest experience at the resort. This role ensures smooth daily operations related to guest arrivals/departures, bag services, cart fleet management, staging, practice facilities, and first‑point guest interactions. The ideal candidate is a hands‑on leader who excels in customer service, staff development, and operational efficiency in a resort golf environment.</p>\n<h2>Responsibilities</h2>\n<p><strong>Guest Experience & Customer Service</strong></p>\n<ul>\n <li>Serve as a visible leader and primary ambassador for guest service standards in all outside operations.</li>\n</ul>\n<ul>\n <li>Greet arriving guests, assist with luggage and golf equipment, and coordinate seamless transitions between lodging and golf facilities.</li>\n</ul>\n<ul>\n <li>Ensure a consistent, welcoming experience from arrival through departure.</li>\n</ul>\n<ul>\n <li>Proactively handle guest inquiries, service recovery, and special accommodations related to both golf and overnight stays.</li>\n</ul>\n<p><strong>Outside Golf Operations</strong></p>\n<ul>\n <li>Oversee bag drop, bag storage, and cart staging.</li>\n <li>Manage daily cart fleet operations, including cleanliness, stocking, safety, and maintenance coordination.</li>\n <li>Ensure proper setup and presentation of practice facilities.</li>\n</ul>\n<ul>\n <li>Help coordinate daily flow of guests between lodging accommodations, tee times, and resort amenities.</li>\n <li>Support golf ops with tournament and group play logistics,</li>\n</ul>\n<p><strong>On‑Site Lodging & Overnight Support</strong></p>\n<ul>\n <li>Serve as a key operational liaison between Golf Operations, Front Desk/Lodging, and Resort Management.</li>\n <li>Assist team with late‑arrival and early‑departure guest needs, including golf bag handling, cart access, and transportation coordination.</li>\n <li>Support group lodging coordination for golf packages, outings, and resort events.</li>\n</ul>\n<p><strong>Leadership & Staff Management</strong></p>\n<ul>\n <li>Recruit, hire, train, schedule, and supervise outside operations staff.</li>\n <li>Lead by example and foster a service‑driven, team‑oriented culture.</li>\n <li>Participate in performance evaluations, coaching, and ongoing training to maintain service standards.</li>\n <li>Enforce resort policies, procedures, and safety protocols.</li>\n</ul>\n<p><strong>Operations & Administration</strong></p>\n<ul>\n <li>Create and manage staff schedules based on business levels and staffing needs.</li>\n <li>Maintain operational checklists, SOPs, and service standards.</li>\n <li>Track labor costs, staffing efficiency, and service metrics.</li>\n <li>Assist with tournament and special event execution, including staffing and logistics.</li>\n</ul>\n<p><strong>Safety, Equipment & Facilities</strong></p>\n<ul>\n <li>Ensure compliance with safety guidelines for carts, equipment, and guest interactions.</li>\n <li>Monitor condition of carts, bag storage areas, and outside facilities; report or coordinate repairs.</li>\n</ul>\n<p>Maintain organization, cleanliness, and professional appearance of all outside operation areas.</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Minimum <strong>2–4 years of golf operations or hospitality management experience</strong>, preferably at a resort or private club.</li>\n <li>Proven leadership experience supervising and developing staff.</li>\n <li>Strong customer service skills with the ability to handle high‑volume and high‑expectation guests.</li>\n <li>Knowledge of tee sheet management and golf operations preferred.</li>\n <li>Excellent communication, problem‑solving, and organizational skills.</li>\n <li>Ability to work flexible hours, including weekends, holidays, and early mornings.</li>\n</ul>",
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