VP of Customer Experience – High-Growth Supplement Brand

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    "url": "https://rosabella.applytojob.com/apply/jobs/details/fXakmfZYnL?&",
    "heading": "VP of Customer Experience – High-Growth Supplement Brand",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About MNY Ventures:</span></span></span></span></span></span><br><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since launching in 2024, our supplement brand has become one of the fastest-growing in the world, operating across Amazon, Shopify, and TikTok Shop. We&#8217;ve grown from 0 to 60+ team members in less than 18 months and serve thousands of customers every day. We&#8217;re now building a world-class customer service team to match that growth.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Your Mission:</span></span></span></span></span></span><br><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Take full ownership of our customer service function, leading a 40+ person global team to deliver world-class support at scale. You&#8217;ll be responsible for turning around underperformance, raising standards, building systems, and coaching leaders. This is a high-autonomy, high-impact role reporting directly to the founders.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Responsibilities:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Lead and manage a global CS team of ~40 agents and 5 Team Leads</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Rebuild and enforce SOPs, QA systems, and performance management frameworks</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Audit ticket quality, speed, and resolution daily, identifying and fixing systemic issues</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Hire, promote, and fire agents and team leads to build a high-output culture</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own CS KPIs and proactively drive improvement through training, systems, and feedback loops</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure consistent quality across all time zones, shifts, and platforms (Shopify, Amazon, TikTok Shop)</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborate with tech, product, and ops to reduce support load through better processes</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Report directly to the founders with clear updates, risks, and priorities</span></span></span></span></span></span><br>&#160;</li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our Tech Stack:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Richpanel (CRM)</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Shopify</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Recharge and Checkout Champ (subscriptions)</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Stripe (payments)</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Slack, WhatsApp (team communication)</span></span></span></span></span></span><br>&#160;</li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">KPIs You Will Own:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Trustpilot Score: 4.5+</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CSAT Score: 4.0+</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">First Response Time: Under 8 hours</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Oldest Ticket Age: Under 1 day</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Agent Productivity: 80+ tickets/day</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Refund and Chargeback Rate: Within targets</span></span></span></span></span></span><br>&#160;</li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What We Are Looking For:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">5+ years managing large CS teams (30+ agents) in high-growth DTC or subscription businesses</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working with both internal teams and BPOs; has rebuilt teams from scratch</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong coaching instincts and the ability to directly mentor team leads and agents</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Data-driven operator who can spot performance gaps and drive immediate improvements</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Hands-on leader who&#8217;s comfortable jumping into ticket reviews when needed</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Clear, direct communicator who thrives under pressure and holds others accountable</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Culture fit: ownership mindset, proactive, performance-driven, detail-obsessed</span></span></span></span></span></span><br>&#160;</li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Why Join MNY Ventures:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct access to founders with full ownership over your department</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">No bureaucracy. Just speed, execution, and results</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Career-defining opportunity to build a CS org at a company scaling fast</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Work with a global team solving real problems every day</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Performance-based advancement and recognition</span></span></span></span></span></span><br>&#160;</li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This Role is Not for You If:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You rely on step-by-step direction and avoid strategic decisions</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You&#8217;re uncomfortable enforcing accountability or addressing underperformance</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You avoid direct communication or sugarcoat problems</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You prefer stability over speed and iteration</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:12pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You want a cushy ops job with predictable routines</span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">How to Apply:</span></span></span></span></span><br><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">If you&#8217;re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role.</span></span></span></span></span></span></span><br><br><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This is a remote job opportunity.</span></span></span></span></span></span></span></p>",
    "description_text": "About MNY Ventures:\n At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since launching in 2024, our supplement brand has become one of the fastest-growing in the world, operating across Amazon, Shopify, and TikTok Shop. We’ve grown from 0 to 60+ team members in less than 18 months and serve thousands of customers every day. We’re now building a world-class customer service team to match that growth.\n Your Mission:\n Take full ownership of our customer service function, leading a 40+ person global team to deliver world-class support at scale. You’ll be responsible for turning around underperformance, raising standards, building systems, and coaching leaders. This is a high-autonomy, high-impact role reporting directly to the founders.\n Responsibilities:\n Lead and manage a global CS team of ~40 agents and 5 Team Leads\n Rebuild and enforce SOPs, QA systems, and performance management frameworks\n Audit ticket quality, speed, and resolution daily, identifying and fixing systemic issues\n Hire, promote, and fire agents and team leads to build a high-output culture\n Own CS KPIs and proactively drive improvement through training, systems, and feedback loops\n Ensure consistent quality across all time zones, shifts, and platforms (Shopify, Amazon, TikTok Shop)\n Collaborate with tech, product, and ops to reduce support load through better processes\n Report directly to the founders with clear updates, risks, and priorities\n Our Tech Stack:\n Richpanel (CRM)\n Shopify\n Recharge and Checkout Champ (subscriptions)\n Stripe (payments)\n Slack, WhatsApp (team communication)\n KPIs You Will Own:\n Trustpilot Score: 4.5+\n CSAT Score: 4.0+\n First Response Time: Under 8 hours\n Oldest Ticket Age: Under 1 day\n Agent Productivity: 80+ tickets/day\n Refund and Chargeback Rate: Within targets\n What We Are Looking For:\n 5+ years managing large CS teams (30+ agents) in high-growth DTC or subscription businesses\n Experience working with both internal teams and BPOs; has rebuilt teams from scratch\n Strong coaching instincts and the ability to directly mentor team leads and agents\n Data-driven operator who can spot performance gaps and drive immediate improvements\n Hands-on leader who’s comfortable jumping into ticket reviews when needed\n Clear, direct communicator who thrives under pressure and holds others accountable\n Culture fit: ownership mindset, proactive, performance-driven, detail-obsessed\n Why Join MNY Ventures:\n Direct access to founders with full ownership over your department\n No bureaucracy. Just speed, execution, and results\n Career-defining opportunity to build a CS org at a company scaling fast\n Work with a global team solving real problems every day\n Performance-based advancement and recognition\n This Role is Not for You If:\n You rely on step-by-step direction and avoid strategic decisions\n You’re uncomfortable enforcing accountability or addressing underperformance\n You avoid direct communication or sugarcoat problems\n You prefer stability over speed and iteration\n You want a cushy ops job with predictable routines\n How to Apply:\n If you’re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team.\n To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role.\n This is a remote job opportunity.",
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    "id": "fXakmfZYnL",
    "title": "VP of Customer Experience – High-Growth Supplement Brand",
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