Integrated Maintenance Data System (IMDS) Senior Subject Matter Expert (SME)

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    "location": {
      "city": "Montgomery",
      "state": "Alabama",
      "postalCode": "36115",
      "addressCountry": "United States"
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    "datePosted": "2025-08-05",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Integrated Maintenance Data System</span></span></span><span><span> </span></span><span style=\"font-weight: bold\"><span><span>(</span><span>IMDS</span><span>) </span><span>Senior S</span><span>ubject </span><span>M</span><span>atter </span><span>E</span><span>xpert (SME)</span><span> </span></span></span><span> </span></p>\n<p><span><span>Consulting Solutions - Montgomery, Alabama</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Job Summary:</span></span></span><span> </span></p>\n<p><span><span>Zigabyte is seeking a senior</span><span>level</span><span> </span><span>Integrated Maintenance Data System (IMDS) </span><span>Subject Matter Expert (SME) to serve as the primary technical authority for</span><span> IMDS</span><span> within a high</span><span>tempo, 24/7 operational support environment. This position plays a key role in strengthening operational readiness and support effectiveness for </span><span>IMDS</span><span> users worldwide by providing deep system expertise, senior</span><span>level technical guidance, and knowledge transfer </span><span>within our</span><span> Field Assistance Services (FAS) </span><span>team</span><span>.</span></span><span> </span></p>\n<p><span><span>The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a </span><span>2</span><span>4/7/365 </span><span>help</span><span> desk responsible for providing support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users </span><span>wo</span><span>rldwide</span><span>. </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Responsibilities:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Serves</span><span> as the primary technical authority for </span><span>IMDS</span><span> within </span><span>the FAS.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Advises leadership on </span><span>IMDS</span><span> issue trends, </span><span>recurring system and process </span><span>problems</span><span>, and training gaps</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Develop</span><span>s</span><span> and deliver</span><span>s</span><span> </span><span>IMDS</span><span>specific training to operational support analysts.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Creates and maintains performance support tools, including job aids, standard processes, and troubleshooting workflows.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Contributes to and manages </span><span>a </span><span>IMDS</span><span> knowledge base to improve resolution effectiveness and first</span></span><span><span>‑</span></span><span><span>contact </span><span>resolution</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>I</span><span>ndependently troubleshoots, diagnoses, and resolves </span><span>IMDS</span><span> issues requiring system expertise.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collect</span><span>s</span><span> and validates</span><span> information from customers to effectively escalate unresolved issues </span><span>when</span><span> needed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintains current knowledge of </span><span>IMDS</span><span> functionality</span><span> </span><span>and operational changes.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Performs additional duties as assigned by management.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Required Skills/Abilities:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Five or more years of hands</span></span><span><span>‑</span></span><span><span>on experience using and/or providing advanced technical support for </span><span>IMDS</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrated experience troubleshooting and supporting systems in an operational environment (including network, desktop, and system components, as applicable).</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong analytical and problem</span></span><span><span>‑</span></span><span><span>solving skills with the ability to analyze and resolve technical issues requiring judgment and system knowledge.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non</span></span><span><span>‑</span></span><span><span>technical audiences.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong time</span></span><span><span>‑</span></span><span><span>management and organizational skills, with the ability to prioritize competing demands and work independently.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Minimum Education:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Degree preferred; significant, hands</span></span><span><span>‑</span></span><span><span>on </span><span>IMDS</span><span> experience may be considered </span><span>instead</span><span> of formal education.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Job Stipulations:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>The role</span><span> primarily </span><span>fills</span><span> a day shift</span><span> position</span><span>, Monday through Friday, however, </span><span>s</span><span>ince</span><span> this is </span><span>a 24/7/365 helpdesk</span><span>, </span><span>the position</span><span> </span><span>periodically </span><span>fills</span><span> a shift other than day shift</span><span>. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Must be a U.S. Citizen and be able to obtain and maintain a Secret clearance.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Willing to work overtime, holidays, and weekends, occasionally, when necessary.</span></span><span> </span></li>\n</ul>",
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