Manager, General

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    "city": "Nashville",
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    "url": "https://careers-casademontecristo.icims.com/jobs/1594/manager%2c-general/job",
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    "title": "Manager, General",
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    "datePosted": "2026-05-21T04:00:00.000Z",
    "description": "<h2>About Us</h2>\n<p></p>\n<p> </p>\n<p>Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.</p>\n<h2>Overview</h2>\n<p>The General Manager is responsible for leading the overall operation of the lounge, with a focus on hospitality, bar experience and guest engagement. The goal is to deliver a great guest experience while building a strong team, and driving business results across bar, retail, and events. </p>\n<h2>Responsibilities</h2>\n<p>·        Drives overall sales, KPis, and profitability for the location across bar, retail and events </p>\n<p>·       Leads the day-to-day operations of the lounge as an on the floor, hands on leader, ensuring a high level of service and a strong guest experience</p>\n<p>·        Ensures compliance to all state and local regulations. Maintains a comfortable, responsible and safe environment.</p>\n<p>·       Sets and maintains a hospitality-first culture, where team members are engaged, knowledgeable, and focused on delivering great service. </p>\n<p>·       Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.</p>\n<p>·       Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives.</p>\n<p>·       Oversees bar and lounge operations, including service flow, beverage quality, and overall atmosphere. </p>\n<p>·       Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.</p>\n<p>·       Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews consulting with HR.</p>\n<p>·       Acts as a brand ambassador in the Nashville Market, building relationships and driving local awareness</p>\n<p>·       Maintains the overall look and feel of the lounge to ensure it reflects a premium experience. </p>\n<p>·       Demonstrates an energetic, persistent and professional demeanor at all times.</p>\n<p>·        Other duties as assigned by the Market Manager.</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Strong hospitality mindset with a focus on guest experience and service quality</li>\n <li>A track record of motivating and inspiring a team of individuals to meet challenging </li>\n <li>Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.</li>\n <li>Solid business acumen, with experience managing P&L in hospitality or retail </li>\n <li>Strong analytical and problem-solving Uses data to make informed decisions with pace.</li>\n <li>Understands the big picture and demonstrates good judgement to best serve the</li>\n <li>Excels in time management and Ability to manage competing priorities and thrive in a fast-paced environment.</li>\n <li>Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.</li>\n</ul>\n<p> </p>\n<ul>\n <li>Three plus years of retail or hospitality management </li>\n <li>Bachelor’s Degree </li>\n <li>Experience managing bar operations/ and or multi revenue streams (bar+retail) is a plus </li>\n <li>Ability to work a flexible schedule (night, weekends, holidays)</li>\n <li>Previous experience with successfully coaching and developing others is </li>\n <li>Exceptional interpersonal skills</li>\n <li>Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)</li>\n <li>Hands on team player with a strong work-ethic</li>\n</ul>\n<p>Ability to travel, as required (less than 10%)</p>\n<h2>Work Environment Conditions</h2>\n<p><strong>Work Environment/Conditions: </strong>While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.</p>\n<p> </p>\n<p><strong>Physical Demands: </strong>While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 25 pounds.</p>",
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          "postalCode": "37203",
          "addressRegion": "TN",
          "streetAddress": "600 Ninth Avenue S., Suite 130",
          "addressCountry": "US",
          "addressLocality": "Nashville",
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    "validThrough": "2027-05-21T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Casa de Montecristo",
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