Client Success Manager (ASC – Revenue Cycle Management)

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    "datePosted": "2026-05-04",
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    "description": "<p><span style=\"font-weight: bold\">About Plutus Health Inc.:</span></p>\n<p>Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.</p>\n<p>Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Job Description</span></p>\n<p>The <span style=\"font-weight: bold\">Client Success Manager – ASC (Ambulatory Surgery Center)</span> will be responsible for managing and growing client relationships within the ASC segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.</p>\n<p>This role requires a strong understanding of ASC billing, surgical procedures, coding (CPT/HCPCS), payer guidelines, and reimbursement models specific to outpatient surgical settings. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">RESPONSIBILITIES:</span></p>\n<ul>\n<li>Act as the primary point of contact for ASC clients<br>• Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success<br>• Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery<br>• Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies<br>• Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)<br>• Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients<br>• Conduct regular client meetings and Quarterly Business Reviews (QBRs)<br>• Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities<br>• Partner with onshore and offshore teams to ensure service quality and performance outcomes<br>• Act as a client advocate, ensuring expectations are met and exceeded<br>• Identify process improvements and optimization opportunities within ASC RCM workflows<br>• Support business development by providing insights on ASC client needs and market trends<br>• Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements<br>• Travel as required based on client and business needs</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">IDEAL SKILLS WE ARE SEEKING:</span></p>\n<ul>\n<li>Strong expertise in ASC / Outpatient Surgery RCM processes<br>• In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows<br>• Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments)<br>• Excellent client relationship and stakeholder management skills<br>• Strong analytical and problem-solving abilities (denials, AR, revenue leakage)<br>• Proven ability to manage multiple clients and projects simultaneously<br>• Excellent communication, presentation, and interpersonal skills<br>• Experience working with offshore delivery teams<br>• Self-driven, detail-oriented, and highly organized</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">REQUIRED QUALIFICATION</span></p>\n<ul>\n<li>Bachelor’s degree in a related field or equivalent experience<br>• 5–7 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing<br>• Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance<br>• Experience managing client relationships in a healthcare/RCM environment<br>• Experience working with U.S. healthcare providers and payer systems</li>\n</ul>",
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