Desktop Support Engineer III (On-Site)

{
  "content_hash": "893b65357127af493e03a9d78ab46315b6582ba71cc7770806567e3fa572d780",
  "source_hash": "31bec67d3ec9ab6b19d04cc7a757edf149c75acd3c0e88d4d685d59330633169",
  "last_changed_at": "2026-06-06T12:53:48.893Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Fairfield, CA, US, Fairfield, CA",
    "city": "Fairfield",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 52.88,
  "salary_min": 50.48,
  "inferred_at": "2026-06-06T12:53:48.854Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Fairfield, CA, US, Fairfield, CA",
      "city": "Fairfield",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201394396320_1",
    "postDate": "2026-05-29T17:24:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 52.88,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 50.48,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-29T17:24Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:53Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "605375"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Professional"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "50.48 To 52.88 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Desktop Support Engineer III (On-Site)",
    "clientRequisitionID": "2507",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Fairfield",
          "postalCode": "94533",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": " Fairfield, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Job Summary:</strong></span></div><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>IT User Services Support: Provide end user computing support for all personal computer needs including but not limited to: Service Desk phone support, L3 Desktop support/hardware-software, hardware deployment, Mobility and A/V support.</span></p><p><br><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Please note that this position requires passing a California Law Enforcement Telecommunications (CLETS) background check, and authorization to work in the United States (please see following for specifics):</strong></span></p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><a href=\"https://www.fbi.gov/services/cjis\" target=\"_blank\" style=\"color: rgb(0, 0, 0);\"><strong>https://www.fbi.gov/services/cjis</strong></a></span><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Duties and Responsibilities:</strong></span></p><ul style=\"list-style-type: disc;\"><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Provide desktop / laptop / printer and peripheral support to end users, troubleshooting, diagnosing and resolving both hardware, OS and application issues.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Provide 1<sup>st</sup> level phone support via Call Center ACD to triage, resolve and fulfill needs providing first call resolution to internal customers</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Primary support provider for Sr. Mgmt., elected officials and VIP staff &ndash; very strong customer service skills and tact; must be able to maintain trust with customers and confidential information</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Utilize Service Now problem management tool to monitor, track and update service needs.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Inventory and image Windows-based computers following scripts and process guides; strong understanding of Windows 10/11 operating system/troubleshooting and repair, security protocols and basic networking knowledge</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strong multi-tasking skills</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Install and configure applications following instruction set as well as create documentation and knowledge articles to streamline support</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Coordinate with end user customer; scheduling deployment and support time and any special needs; high attention to customer service and detail&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Maintain workload within required SLAs and timelines&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Complete all required documentation; ensure customer expectations are met</li></ul><p><br><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Education and Experience:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>3+ yrs experience working with Windows 10/11 computers/laptops troubleshooting and resolving hardware and software issues and deploying computers in a business environment.&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Experience supporting executive, VIP staff in a business environment.</li></ul><p><br><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Knowledge, Skills and Abilities:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Extensive Sr.level knowledge of Windows 10/11 operating system; Microsoft 365 application suite, Windows/Dell computer hardware (both desktop and laptop).&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Certifications in Windows 10 /11/ O365 support, troubleshooting and repair, A+ desired and a plus.</li></ul><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><span style=\"color: rgb(0, 0, 0);\"><strong>Work Environment</strong></span><span style=\"color: rgb(0, 0, 0);\">:</span></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Office setting with a moderate noise level.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>The employee will work at an individual workstation, using a telephone and computer.</li></ul></div><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><span style=\"color: rgb(0, 0, 0);\"><strong><br>&nbsp;Physical Demands</strong></span><span style=\"color: rgb(0, 0, 0);\">:</span></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Must be able to remain seated for extended periods.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Regular use of a computer and other office machinery, such as printers and copy machines.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Occasional movement around the office.</li><li style='margin-left: 0in; font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Frequent communication via telephone.</li></ul></div><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>&nbsp;<br><strong>Neumo Summary:</strong></span></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><span style=\"color: rgb(0, 0, 0);\">With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.</span></span></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><span style=\"color: rgb(0, 0, 0);\">Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.</span></span></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><span style=\"color: rgb(0, 0, 0);\">Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.</span></span></p><p style=\"margin-left:0in;\"><em><span style='font-family: \"times new roman\", serif; font-size: 16px;'><span style=\"color: rgb(0, 0, 0);\">Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</span></span></em></p><div class=\"fr-view\"><p><br></p></div><p></p></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201394396320_1",
    "postDate": "2026-05-29T17:24:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 52.88,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 50.48,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-29T17:24Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:53Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "605375"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Professional"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "50.48 To 52.88 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Desktop Support Engineer III (On-Site)",
    "clientRequisitionID": "2507",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Fairfield",
          "postalCode": "94533",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": " Fairfield, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/605375?cid=56dad57d-81b7-4889-9f75-7ef29807fa05&ccId=1990797403_6352&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 13299
  },
  "detail_errors": []
}