Referral Coordinator-Inbound (10507)

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{
  "detail": {
    "city": "Macon",
    "jobId": 184800,
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    "jobTitle": "Referral Coordinator-Inbound (10507)",
    "location": "Axis  HQ - Macon, GA 31210",
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    "clientCode": "0SV01",
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    "description": "<h2 data-testid=\"typography\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>Axis Spine and Pain</strong>, a PartnerCare affiliated company, is seeking a full-time&nbsp;<strong>Referral Coordinator-Inbound</strong>, to join our growing and established practice in<strong>&nbsp;Warner Robins, GA.&nbsp;</strong></span></span></h2>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients&#39; pain as much as possible.&nbsp;</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">We are committed to the betterment of our communities by providing comprehensive pain management care led by interventional pain specialists so that our patients can live their best functional lives. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>Compassion.&nbsp;</strong>We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion.&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>Accountability.&nbsp;</strong>We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>Respect.</strong>&nbsp; We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>Excellence.&nbsp;</strong>We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement.&nbsp;</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Together, we will&nbsp;be the most trusted source for pain management care<strong>.&nbsp;</strong>Our organization will grow rapidly, and we will maintain a culture of high performance.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Success will be the result of the team.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>Tasks and Responsibilities:</strong></span></span></p>\r\n\r\n<p paraeid=\"{a0788ffa-3ef6-4c71-b2ad-fbacdb947760}{230}\" paraid=\"949753010\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">The&nbsp;Referral Coordinator &ndash; Inbound&nbsp;is responsible for&nbsp;reviewing and processing incoming referrals from external providers to ensure&nbsp;timely&nbsp;access to care, primarily&nbsp;for new&nbsp;patients&nbsp;as well as occasionally for&nbsp;existing patients. This role is critical in&nbsp;initiating&nbsp;the patient care journey, working closely with referring offices, clinical teams, and patients to verify information, obtain&nbsp;past medical records and imaging, and schedule&nbsp;new patient&nbsp;appointments.&nbsp;</span></span></p>\r\n\r\n<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{11}\" paraid=\"610582063\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">KEY RESPONSIBILITIES:&nbsp;</span></span></p>\r\n\r\n<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{24}\" paraid=\"1025096055\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">REFERRAL INTAKE &amp; DOCUMENTATION&nbsp;</span></span></p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{31}\" paraid=\"1778939411\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Receive and process inbound referrals from external providers via&nbsp;eFax, EMR, phone,&nbsp;email, or third-party platforms.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{53}\" paraid=\"1638308130\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{59}\" paraid=\"1330482230\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Input referral data into the EMR (e.g., eClinicalWorks), create&nbsp;patient&rsquo;s&nbsp;chart,&nbsp;and&nbsp;promptly&nbsp;reach out to schedule.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{79}\" paraid=\"523694634\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Monitor open referrals, making repeated contact attempts to&nbsp;patient&nbsp;over several days via call and text until scheduled.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{91}\" paraid=\"1044237827\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Track&nbsp;reasons referrals are not scheduled within the EMR&nbsp;and provide updates back to referring provider partners.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{103}\" paraid=\"1978861362\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Field incoming calls from&nbsp;referral sources,&nbsp;referred&nbsp;new patients, and self-referrals to coordinate&nbsp;scheduling&nbsp;process.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{113}\" paraid=\"396170811\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Screen self-referrals (patients who found us online or through word-of-mouth)&nbsp;to&nbsp;understand their condition and past treatment history based on our patient criteria and defined screening scripts prior to scheduling.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{127}\" paraid=\"704903654\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">PATIENT SUPPORT&nbsp;</span></span></p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{161}\" paraid=\"502268772\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Contact patients to inform them of&nbsp;appointment&nbsp;details, pre-visit instructions,&nbsp;and next steps.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"9\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{179}\" paraid=\"465487471\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Provide guidance on navigating referred services (e.g., imaging centers, specialists).&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"10\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{185}\" paraid=\"13582121\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Address patient questions and coordinate&nbsp;logistics&nbsp;to minimize delays.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more!</strong>&nbsp;</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>Education and Experience:</strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"14\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{223}\" paraid=\"399330810\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">High school diploma or equivalent required; associate degree or healthcare training&nbsp;a plus.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"15\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{229}\" paraid=\"976568184\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">1&ndash;2 years of experience in a healthcare referral, scheduling, or front office coordination role.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"16\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{235}\" paraid=\"667990952\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Working knowledge of insurance requirements and prior authorization protocols.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"17\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{241}\" paraid=\"230418032\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Strong communication, customer service, and organizational skills.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"18\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{247}\" paraid=\"2089031762\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Experience with electronic medical records (eCW&nbsp;preferred).&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"19\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{7f22de0d-6e50-4b19-bd67-562f2a2cceab}{253}\" paraid=\"1923483260\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Ability to multitask while&nbsp;maintaining&nbsp;accuracy and attention to detail.&nbsp;</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>About the Practice:</strong>&nbsp;</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Axis Spine &amp; Pain, founded in 2006, has grown into a leading interventional pain management practice in Middle Georgia. Axis delivers exceptional patient care and offers minimally invasive treatment options for our patients in Macon, Warner Robins, and Dublin, Georgia. Our team of Board-Certified physicians take a multidisciplinary approach to treating chronic pain so patients can choose from nonsurgical treatment options that offer safe and effective relief rather than having to rely on medications or having to resort to surgery.&nbsp;</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">&nbsp;&nbsp;&nbsp;</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Axis Spine &amp; Pain is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients&rsquo; pain and help them live their best lives possible.&nbsp;</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><em>PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.&nbsp;&nbsp;</em>&nbsp;</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><strong>Please note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.</strong></span></span></p>\r\n\r\n<h2 data-testid=\"typography\">&nbsp;</h2>\r\n",
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Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.\\r\\n\\r\\nWe believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:\\r\\n\\r\\n\\r\\n\\tCompassion.&nbsp;We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion.&nbsp;\\r\\n\\tAccountability.&nbsp;We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.\\r\\n\\tRespect.&nbsp; We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.\\r\\n\\tExcellence.&nbsp;We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement.&nbsp;\\r\\n\\r\\n\\r\\nTogether, we will&nbsp;be the most trusted source for pain management care.&nbsp;Our organization will grow rapidly, and we will maintain a culture of high performance.\\r\\n\\r\\nSuccess will be the result of the team.\\r\\n\\r\\nTasks and Responsibilities:\\r\\n\\r\\nThe&nbsp;Referral Coordinator &ndash; Inbound&nbsp;is responsible for&nbsp;reviewing and processing incoming referrals from external providers to ensure&nbsp;timely&nbsp;access to care, primarily&nbsp;for new&nbsp;patients&nbsp;as well as occasionally for&nbsp;existing patients. This role is critical in&nbsp;initiating&nbsp;the patient care journey, working closely with referring offices, clinical teams, and patients to verify information, obtain&nbsp;past medical records and imaging, and schedule&nbsp;new patient&nbsp;appointments.&nbsp;\\r\\n\\r\\nKEY RESPONSIBILITIES:&nbsp;\\r\\n\\r\\nREFERRAL INTAKE &amp; DOCUMENTATION&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tReceive and process inbound referrals from external providers via&nbsp;eFax, EMR, phone,&nbsp;email, or third-party platforms.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tReview referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tInput referral data into the EMR (e.g., eClinicalWorks), create&nbsp;patient&rsquo;s&nbsp;chart,&nbsp;and&nbsp;promptly&nbsp;reach out to schedule.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonitor open referrals, making repeated contact attempts to&nbsp;patient&nbsp;over several days via call and text until scheduled.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTrack&nbsp;reasons referrals are not scheduled within the EMR&nbsp;and provide updates back to referring provider partners.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tField incoming calls from&nbsp;referral sources,&nbsp;referred&nbsp;new patients, and self-referrals to coordinate&nbsp;scheduling&nbsp;process.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tScreen self-referrals (patients who found us online or through word-of-mouth)&nbsp;to&nbsp;understand their condition and past treatment history based on our patient criteria and defined screening scripts prior to scheduling.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nPATIENT SUPPORT&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tContact patients to inform them of&nbsp;appointment&nbsp;details, pre-visit instructions,&nbsp;and next steps.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProvide guidance on navigating referred services (e.g., imaging centers, specialists).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAddress patient questions and coordinate&nbsp;logistics&nbsp;to minimize delays.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more!&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEducation and Experience:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHigh school diploma or equivalent required; associate degree or healthcare training&nbsp;a plus.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t1&ndash;2 years of experience in a healthcare referral, scheduling, or front office coordination role.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tWorking knowledge of insurance requirements and prior authorization protocols.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tStrong communication, customer service, and organizational skills.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExperience with electronic medical records (eCW&nbsp;preferred).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to multitask while&nbsp;maintaining&nbsp;accuracy and attention to detail.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nAbout the Practice:&nbsp;\\r\\n\\r\\nAxis Spine &amp; Pain, founded in 2006, has grown into a leading interventional pain management practice in Middle Georgia. Axis delivers exceptional patient care and offers minimally invasive treatment options for our patients in Macon, Warner Robins, and Dublin, Georgia. Our team of Board-Certified physicians take a multidisciplinary approach to treating chronic pain so patients can choose from nonsurgical treatment options that offer safe and effective relief rather than having to rely on medications or having to resort to surgery.&nbsp;\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;\\r\\n\\r\\nAxis Spine &amp; Pain is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients&rsquo; pain and help them live their best lives possible.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.&nbsp;&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPlease note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.\\r\\n\\r\\n&nbsp;\\r\\nQualificationsPROFESSIONAL QUALIFICATIONS:\\n\\n\\tHigh school diploma or equivalent required; associate degree or healthcare training a plus.\\n\\t1–2 years of experience in a healthcare referral, scheduling, or front office coordination role.\\n\\tWorking knowledge of insurance requirements and prior authorization protocols.\\n\\tStrong communication, customer service, and organizational skills.\\n\\tExperience with electronic medical records (eCW preferred).\\n\\tAbility to multitask while maintaining accuracy and attention to detail.\\n\",\"responsibilities\":\"Axis Spine and Pain, a PartnerCare affiliated company, is seeking a full-time&nbsp;Referral Coordinator-Inbound, to join our growing and established practice in&nbsp;Warner Robins, GA.&nbsp;\\r\\n\\r\\nOur practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients&#39; pain as much as possible.&nbsp;\\r\\n\\r\\nWe are committed to the betterment of our communities by providing comprehensive pain management care led by interventional pain specialists so that our patients can live their best functional lives. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.\\r\\n\\r\\nWe believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:\\r\\n\\r\\n\\r\\n\\tCompassion.&nbsp;We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion.&nbsp;\\r\\n\\tAccountability.&nbsp;We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.\\r\\n\\tRespect.&nbsp; We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.\\r\\n\\tExcellence.&nbsp;We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement.&nbsp;\\r\\n\\r\\n\\r\\nTogether, we will&nbsp;be the most trusted source for pain management care.&nbsp;Our organization will grow rapidly, and we will maintain a culture of high performance.\\r\\n\\r\\nSuccess will be the result of the team.\\r\\n\\r\\nTasks and Responsibilities:\\r\\n\\r\\nThe&nbsp;Referral Coordinator &ndash; Inbound&nbsp;is responsible for&nbsp;reviewing and processing incoming referrals from external providers to ensure&nbsp;timely&nbsp;access to care, primarily&nbsp;for new&nbsp;patients&nbsp;as well as occasionally for&nbsp;existing patients. This role is critical in&nbsp;initiating&nbsp;the patient care journey, working closely with referring offices, clinical teams, and patients to verify information, obtain&nbsp;past medical records and imaging, and schedule&nbsp;new patient&nbsp;appointments.&nbsp;\\r\\n\\r\\nKEY RESPONSIBILITIES:&nbsp;\\r\\n\\r\\nREFERRAL INTAKE &amp; DOCUMENTATION&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tReceive and process inbound referrals from external providers via&nbsp;eFax, EMR, phone,&nbsp;email, or third-party platforms.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tReview referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tInput referral data into the EMR (e.g., eClinicalWorks), create&nbsp;patient&rsquo;s&nbsp;chart,&nbsp;and&nbsp;promptly&nbsp;reach out to schedule.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonitor open referrals, making repeated contact attempts to&nbsp;patient&nbsp;over several days via call and text until scheduled.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTrack&nbsp;reasons referrals are not scheduled within the EMR&nbsp;and provide updates back to referring provider partners.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tField incoming calls from&nbsp;referral sources,&nbsp;referred&nbsp;new patients, and self-referrals to coordinate&nbsp;scheduling&nbsp;process.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tScreen self-referrals (patients who found us online or through word-of-mouth)&nbsp;to&nbsp;understand their condition and past treatment history based on our patient criteria and defined screening scripts prior to scheduling.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nPATIENT SUPPORT&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tContact patients to inform them of&nbsp;appointment&nbsp;details, pre-visit instructions,&nbsp;and next steps.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProvide guidance on navigating referred services (e.g., imaging centers, specialists).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAddress patient questions and coordinate&nbsp;logistics&nbsp;to minimize delays.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more!&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEducation and Experience:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHigh school diploma or equivalent required; associate degree or healthcare training&nbsp;a plus.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t1&ndash;2 years of experience in a healthcare referral, scheduling, or front office coordination role.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tWorking knowledge of insurance requirements and prior authorization protocols.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tStrong communication, customer service, and organizational skills.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExperience with electronic medical records (eCW&nbsp;preferred).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to multitask while&nbsp;maintaining&nbsp;accuracy and attention to detail.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nAbout the Practice:&nbsp;\\r\\n\\r\\nAxis Spine &amp; Pain, founded in 2006, has grown into a leading interventional pain management practice in Middle Georgia. Axis delivers exceptional patient care and offers minimally invasive treatment options for our patients in Macon, Warner Robins, and Dublin, Georgia. Our team of Board-Certified physicians take a multidisciplinary approach to treating chronic pain so patients can choose from nonsurgical treatment options that offer safe and effective relief rather than having to rely on medications or having to resort to surgery.&nbsp;\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;\\r\\n\\r\\nAxis Spine &amp; Pain is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients&rsquo; pain and help them live their best lives possible.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.&nbsp;&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPlease note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SOUTHERN SPORTS MEDICINE PARTNERS LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=71BEE2A920A33C596BB5A2580A52CFEB\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"230 Sheraton Blvd Suite A\",\"addressLocality\":\"Macon\",\"addressRegion\":\"GA\",\"postalCode\":31210,\"addressCountry\":\"USA\"}},\"qualifications\":\"PROFESSIONAL QUALIFICATIONS:\\n\\n\\tHigh school diploma or equivalent required; associate degree or healthcare training a plus.\\n\\t1–2 years of experience in a healthcare referral, scheduling, or front office coordination role.\\n\\tWorking knowledge of insurance requirements and prior authorization protocols.\\n\\tStrong communication, customer service, and organizational skills.\\n\\tExperience with electronic medical records (eCW preferred).\\n\\tAbility to multitask while maintaining accuracy and attention to detail.\\n\",\"experienceRequirements\":\"PROFESSIONAL QUALIFICATIONS:\\n\\n\\tHigh school diploma or equivalent required; associate degree or healthcare training a plus.\\n\\t1–2 years of experience in a healthcare referral, scheduling, or front office coordination role.\\n\\tWorking knowledge of insurance requirements and prior authorization protocols.\\n\\tStrong communication, customer service, and organizational skills.\\n\\tExperience with electronic medical records (eCW preferred).\\n\\tAbility to multitask while maintaining accuracy and attention to detail.\\n\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"None\"}",
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