Help Desk Specialist

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          "text": "<p><b>Requirements:</b></p><ul><li>Recent Phone support experience in a call center or comparable environment</li></ul><ul><li>Supported a group of at least 200 clients</li></ul><ul><li>Hands-on knowledge of Windows 7, MS Office modules</li></ul><ul><li>Good knowledge of network concepts and MS Active Directory</li></ul><p><b></b></p><ul><li>Provides technical support to the organization&apos;s internal users of computer applications and hardware (e.g., PCs, servers, mainframes). </li></ul><ul><li>Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center. </li></ul><ul><li>Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. </li></ul><ul><li>Maintains a troubleshooting tracking log ensuring timely resolution of problems</li></ul><ul><li>Expands skills in own work area within an analytical/scientific method or operational process</li></ul><ul><li>Applies experience and skills to complete assigned work within own area of expertise</li></ul><ul><li>Works within standard operating procedures and/or scientific methods</li></ul>",
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