Director, Technology Delivery

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  "language": "en",
  "location": {
    "raw": "St. Petersburg, Florida",
    "city": "St. Petersburg",
    "region": "FL",
    "country": "United States",
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{
  "lists": [
    {
      "text": "How you will make an impact ",
      "content": "<div>\n\n<li><strong>Orchestrates End‑to‑End Delivery Execution</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Own technical execution from SA handoff (post‑discovery) through build, launch, hypercare, and ongoing run.</li>\n<li>Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on‑time, on‑budget, and in‑quality outcomes.</li>\n<li>Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers.</li>\n<li>Accountable for client satisfaction as it relates to technical delivery and runtime health.</li>\n\n\n\n\n<li><strong>Leads Cross‑Functional Coordination and Communication</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights.</li>\n<li>Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving.</li>\n<li>Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time.</li>\n<li>Serve as a single technical point of accountability during delivery issues.</li>\n\n\n\n\n<li><strong>Triage Issues and Identify Root Causes</strong></li>\n\n<ul type=\"disc\">\n<ul type=\"circle\">\n<li>Own oversight of root cause analysis and corrective action.</li>\n<li>Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution.</li>\n<li>Conduct structured Root Cause Analysis (RCA); document causes, corrective actions.</li>\n<li>Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes).</li>\n\n\n\n<li><strong>Ensure Program‑Level Operational Stability</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes.</li>\n<li>Own technical readiness of environments, integrations, and data pipelines supporting live programs.</li>\n<li>Accountable for operational outcomes at a program level.</li>\n\n\n\n\n<li><strong>Drive Strategic Readiness for Launches and Changes</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Lead go‑live readiness: cutover planning, rollback paths, data migration checks, and production access controls.</li>\n<li>Chair technical Go/No‑Go with clear risk framing, mitigations, and stakeholder sign‑off.</li>\n<li>Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes.</li>\n\n\n\n\n<li><strong>Continuously Optimize Workflows for Efficiency</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Map and improve delivery workflows end‑to‑end (from SA handoff to run), reducing manual effort and cycle time.</li>\n<li>Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates).</li>\n<li>Standardize playbooks, templates, and automation to increase predictability and scale.</li>\n\n\n\n\n<li><strong>Support Client KPI and SLA Monitoring</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate).</li>\n<li>Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance).</li>\n<li>Proactively surface risks and opportunities to PM/CS and recommend corrective actions.</li>\n\n\n\n\n<li><strong>Monitor Bonus Campaigns and Promotional Health</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Oversee technical execution of promotions/bonus campaigns (config integrity, rules fidelity, and tracking accuracy).</li>\n<li>Validate pre‑ and post‑launch performance; investigate anomalies and coordinate fixes across Product/CS/Eng.</li>\n<li>Ensure auditability of campaign changes and outcomes for client transparency.</li>\n\n\n\n\n<li><strong>Maintain the Central Source of Operational Truth</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Lead operational documentation and dashboards: delivery status, risk/issue logs, RCAs, runbooks, and readiness checklists.</li>\n<li>Publish clear, consistent reporting to internal leaders and clients; maintain single‑pane visibility into delivery and run.</li>\n<li>Ensure configuration governance and versioning across environments.</li>\n\n\n\n\n<li><strong>Enable Scalable Delivery for Growth</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Codify repeatable patterns (reference architectures, integration standards, migration kits).</li>\n<li>Influence platform/product roadmap with insights from delivery and run to reduce future cost‑to‑serve.</li>\n<li>Anticipate growth-driven complexity.</li>\n<li>Drive long-term delivery maturity.</li>\n\n\n\n</ul></li></ul></li></ul></li></ul></li></ul></li></ul></li></ul></li></ul></ul></ul></li></ul></li></div>"
    },
    {
      "text": "What you need to be successful ",
      "content": "<div>\n\n<li>10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments.</li>\n<li>Demonstrated ownership of implementation‑to‑run lifecycles, including incident leadership and RCA.</li>\n<li>Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deep‑dive when required.</li>\n<li>Comfortable engaging enterprise clients and executives; prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500).</li>\n<li>Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices.</li>\n<li>Bonus: Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure.</li>\n<li><strong>Measures of Success (First 6–12 Months)</strong>\n<ul style=\"list-style-type: circle;\">\n<li>Reduction in delivery cycle time and defect escape rate.</li>\n<li>Consistent on‑time launches with documented readiness and Go/No‑Go discipline.</li>\n<li>Improved MTTR and closure of repeating RCAs with preventative fixes.</li>\n<li>Operational dashboards adopted as the single source of truth across Delivery and Client Services.</li>\n\n\n\n</ul></li></div>"
    }
  ],
  "country": "US",
  "createdAt": 1776775765663,
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  "categories": {
    "team": "Delivery",
    "location": "St. Petersburg, Florida",
    "commitment": "Full-Time",
    "department": "Delivery",
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      "St. Petersburg, Florida",
      "Richmond, Virginia",
      "Dallas, Texas",
      "Detroit, Michigan",
      "Indianapolis, Indiana",
      "Hartford, Connecticut",
      "Raleigh, North Carolina",
      "Minneapolis, Minnesota",
      "Nashville, Tennessee",
      "Baton Rouge, Louisiana",
      "Atlanta Georgia",
      "Annapolis, Maryland",
      "Chicago, Illinois",
      "Columbus, Ohio",
      "Jersey City, New Jersey"
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