Team Lead Call Transfer

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    "ShortDescriptionStr": "Are you an upbeat and motivated leader with a passion for developing individuals? Don't miss your opportunity to join the dynamic call center team at Hilton Grand Vacations! We are seeking a dedicated Call Transfer Sales Team Lead to train and motivate Vacation Advisors to follow HGV program methods and procedures. The Team Lead will ensure the accuracy and proper execution of various training modules, program and dialer updates, and sales techniques.",
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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 12pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">The Team Lead is a frontline leadership role responsible for coaching, developing, and motivating a team of Vacation Advisors within a high-energy call center sales environment. This position ensures team members effectively follow company sales processes, policies, and training programs while consistently delivering strong performance results.</span></p><p style=\"line-height: normal; margin-bottom: 12pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">The role partners closely with leadership to monitor daily performance, reinforce training initiatives, and drive continuous improvement in sales techniques and call quality. The Team Lead actively supports team success by providing real-time coaching, monitoring calls, and intervening when necessary to assist with closing sales or enhancing the customer experience.&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 12pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">In addition, this position is responsible for maintaining performance tracking tools, reporting metrics, and ensuring adherence to company standards and values. The Team Lead fosters a positive, motivated team culture through consistent feedback, recognition, and coaching, while promoting operational excellence and alignment with organizational goals.</span></p>",
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    "ExternalPostedStartDate": "2026-06-03T16:36:45+00:00",
    "ExternalQualificationsStr": "<p style=\"line-height: normal; margin-bottom: 0in; vertical-align: bottom;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Qualifications</strong></span></p><p style=\"line-height: normal; margin-bottom: 12pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:</span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Timeshare/Contact Center sales experience</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Proven track record in telephone sales</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Excellent verbal and written communication skills.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Must possess the ability to develop and communicate unique ideas and concepts.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Must have strong attention to detail and excellent organizational skills.</span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Demonstrates a consistently positive attitude and brings high energy to support and enhance team performance.</span></li></ul><p>&nbsp;</p><p style=\"line-height: normal; margin-bottom: 12pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Why do Team Members Like Working for us:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Excellent health care options (medical, dental, and vision that encourage preventative care)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Paid Time Off (PTO) that allows for rest, relaxation or recuperation</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">All new Team Members are automatically enrolled in the HGV Retirement Savings Plan</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.</span></li><li style=\"line-height: normal;\"><p><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount</span></p><p>&nbsp;</p></li></ul><p style=\"line-height: normal; margin-bottom: 12pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p><p style=\"line-height: normal; margin-bottom: 12pt;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.</span></p>",
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