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Help Desk Team Lead

8e565af1 448d 4659 84f1 5f80bdcef2c0 1949417426 5292 · Chandler, AZ, US, Chandler, AZ; West Fargo, ND, US, West Fargo, ND · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8e565af1 448d 4659 84f1 5f80bdcef2c0 1949417426 5292
TitleHelp Desk Team Lead
Normalized title-
Department / team-
LocationChandler, AZ, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 8e565af1 448d 4659 84f1 5f80bdcef2c0 1949417426 5292.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Chandler.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company8e565af1 448d 4659 84f1 5f80bdcef2c0 1949417426 5292
Sourcea778b169-1f7d-4860-ab47-df3243c100e2
ATS providerADP Workforce Now Recruiting

Description

At Western, “what” you know is important, but not as important as how you relate to teammates and customers. Out environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards. The Help Desk Team Lead is responsible for overseeing daily Help Desk operations and supporting the performance and development of Help Desk Support Specialist I staff. This position ensures consistent ticket handling, high-quality customer service, and proper documentation and routing of requests. The Team Lead serves as the first escalation point for Tier 1 issues and plays a key role in maintaining efficient workflows, improving processes, and supporting a consistent support experience for Western team members. Duties and Responsibilities: Directly manages and leads Help Desk Support Specialist I staff Monitors and manages the daily ticket and phone queues to ensure timely response and resolution Ensuring tickets are properly documented, categorized, and routed according to established standards Serves as the first escalation point for Tier 1 issues Provides coaching and guidance to Tier 1 staff on troubleshooting, customer service, and ticket quality Assists with onboarding and training of new Help Desk staff Identifies trends in ticket volume and recurring issues Supports the development and maintenance of user-facing documentation and knowledge base articles Assists with handling tickets during high-volume periods as needed Works with Help Desk Manager to improve processes, workflows, and efficiency Other tasks and responsibilities as needed High School Diploma required. Associate’s degree, technical training, or equivalent combination of education and experience preferred. 3–5 years of experience in IT support or Help Desk roles preferred, with demonstrated experience in mentoring or leading others. This is a full time position with benefits. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Western State Bank is an EEO and Affirmative Action Employer. Member FDIC

Full job record

Job IDeecefcc6d765c43df1d2a7a835c3024077807661
Org ID71405798-3dba-45cd-a271-1eaac92513d5
Source IDa778b169-1f7d-4860-ab47-df3243c100e2
Board IDa778b169-1f7d-4860-ab47-df3243c100e2
Provideradp_workforcenow
Provider Job Key575570
TitleHelp Desk Team Lead
Normalized Title—
Statusactive
Activeyes
Location TextChandler, AZ, US, Chandler, AZ; West Fargo, ND, US, West Fargo, ND
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionAZ
CityChandler
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8e565af1-448d-4659-84f1-5f80bdcef2c0&ccId=1949417426_5292&lang=en_US&type=JS&jobId=575570&jwId=9201956743521_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8e565af1-448d-4659-84f1-5f80bdcef2c0&ccId=1949417426_5292&lang=en_US&type=JS&jobId=575570&jwId=9201956743521_1
First Seen At2026-05-31 18:47:40Z
Last Seen At2026-06-06 12:53:47Z
Last Checked At2026-06-06 12:53:47Z
Last Changed At2026-06-06 12:53:47Z
Inactive At—
Source Posted At2026-05-08 15:18:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=8e565af1-448d-4659-84f1-5f80bdcef2c0|1949417426_5292/date=2026-06-06/2026-06-06T12-53-47-044Z-a797de64e0503d73df0d7c8b9e8c000d9de04e6c80efcd88753cbd2042f63705.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\" id=\"isPasted\">At Western, &ldquo;what&rdquo; you know is important, but not as important as how you relate to teammates and customers. Out environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">The Help Desk Team Lead is responsible for overseeing daily Help Desk operations and supporting the performance and development of Help Desk Support Specialist I staff. This position ensures consistent ticket handling, high-quality customer service, and proper documentation and routing of requests. The Team Lead serves as the first escalation point for Tier 1 issues and plays a key role in maintaining efficient workflows, improving processes, and supporting a consistent support experience for Western team members.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;Duties and Responsibilities:&nbsp;</span></p><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Directly manages and leads Help Desk Support Specialist I staff</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Monitors and manages the daily ticket and phone queues to ensure timely response and resolution</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Ensuring tickets are properly documented, categorized, and routed according to established standards</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Serves as the first escalation point for Tier 1 issues</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Provides coaching and guidance to Tier 1 staff on troubleshooting, customer service, and ticket quality</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Assists with onboarding and training of new Help Desk staff</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Identifies trends in ticket volume and recurring issues</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Supports the development and maintenance of user-facing documentation and knowledge base articles</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Assists with handling tickets during high-volume periods as needed</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Works with Help Desk Manager to improve processes, workflows, and efficiency</li><li style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Other tasks and responsibilities as needed</li></ul></div><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">High School Diploma required. Associate&rsquo;s degree, technical training, or equivalent combination of education and experience preferred.</span></p><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">3&ndash;5 years of experience in IT support or Help Desk roles preferred, with demonstrated experience in mentoring or leading others.</span><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 18.4px;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 18.4px; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">This is a full time position with benefits.</span></span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status.&nbsp;</em></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 18.4px; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Western State Bank is an EEO and Affirmative Action Employer. Member FDIC</span></p></div>\n",
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}
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/eecefcc6d765c43df1d2a7a835c3024077807661?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/71405798-3dba-45cd-a271-1eaac92513d5JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/a778b169-1f7d-4860-ab47-df3243c100e2JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/eecefcc6d765c43df1d2a7a835c3024077807661/eventsJSON

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