Agent Ambassador, Part-Time

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      "role": "<meta><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;\"><br><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">ESSENTIAL DUTIES AND KEY RESPONSIBILITIES</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Provide best-in-class service and hospitality for Agents in the Field</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Monitor and resolve help tickets that come into Zendesk (Agent Relationship Management Platform)</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Engage in cross-functional incident management and feedback loops</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Troubleshoot errors and issues with job builds cross-functionally with Account Management and Project Management Teams and system issues with Product Development Team</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Troubleshoot reported app issues, escalating to Product Management Team accordingly</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Practice empathy and servant leadership with all communication (internal and external)</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Serve as subject matter expert on Storesight support systems and processes to assist the team</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Respond to Agent chat, text, and phone requests via Zendesk (When required)</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Deliver with excellence in all team and Agent communications and interaction</span></li></ul><p style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">KEY SKILLS AND QUALIFICATIONS</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Customer Service Driven</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Proactive</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Collaborative</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Detail-Oriented</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Problem Solver</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Servant-Hearted</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">High Emotional Intelligence</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Empathetic</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Community-Building</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Proven ability to manage multiple projects simultaneously.</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Strong business writing and communication skills.</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Demonstrated capability to deliver high-quality work in a fast-paced environment.</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Experience in service industries, Storesight, CPG, or retail sectors is highly preferred</span></li></ul>",
      "company": "<meta><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Storesight</strong></b></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:0.75rem 0px 0px;padding:0px;text-indent:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Formed by the merger of Field Agent and Shelfgram, </span><b><strong style=\"white-space:pre-wrap;\">Storesight</strong></b><span style=\"white-space:pre-wrap;\"> sets the standard for always-on retail intelligence. With a combination of advanced AI, an intuitive platform, and a massive field network, Storesight empowers CPG brands to enhance OSA, drive flawless execution, manage price perception, and launch new products at scale—faster than ever. Storesight captures shelf conditions across 480 categories, 5,000 brands, and 50,000 locations, and is trusted by 95% of the top 50 CPG firms in North America.</span></p><p style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><br></p>"
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