Front Desk Supervisor

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    "raw": "Grand Pacific Marbrisa - Carlsbad, CA 92008; 1594 Marbrisa Circle, Carlsbad, CA, 92008, USA",
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    "description": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Position Summary/ Objective:</strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;\">Under the direction of the Front Desk Manager and/or Director, the Front Desk Supervisor will be responsible for supervising the front desk operation of the resort, assisting with training of associates, providing guest and/or owner satisfaction, and maximizing revenue and occupancy in accordance with GPR standards. Associate will work independently or in a team under little to no supervision. This position relies on excellent judgment to perform the functions of the job.</span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Primary Essential Functions:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Observe associates while they work to ensure proper owner/guest checking in and out of resort in a courteous, efficient and professional manner.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Account for guest room inventory, cash handling, and other administrative responsibilities per policies and procedures.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Perform front desk duties as necessary such as registration, check out and processing reservations for guests.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicate closely with Housekeeping and Maintenance regarding discrepancies and quality of rooms division.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Respond to and resolve guest requests and concerns in a timely and professional manner, and escalate matters to the Front Desk Manager and/or Director when applicable.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Remain knowledgeable of hotel services and facilities, special promotions, daily activities, groups in house, and special requests.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain the enforcement of guidelines regarding health and safety policies and procedures.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Remain knowledgeable of emergency procedures, current projects, reports on any damages or repairs needed.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Exemplify the proper appearance of uniform and nametag usage.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with any additional tasks or special projects as assigned by the Front Desk Manager and/or Director.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsible for conducting all responsibilities in a professional and ethical manner.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsible for maintaining a consistent, regular attendance record.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Adhere to performance standards, company policies and procedures, as they relate to the department.</span></span></li>\r\n</ul>",
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    "qualifications": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Education, Skills &amp; Experience:</strong> </span></span></p>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;\">The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.</span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At least one year of experience in a guest facing front office capacity.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At least 6 months of supervisory/management experience, rooms management experience preferred.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A degree or diploma in Hospitality Management or an equivalent combination of education and experience preferred.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Customer- service focused, results driven, problem solving skills.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Professional communication skills with guests, supervisors and associates.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to multi-task with a sense of urgency without compromising quality.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficient in reading, writing, math, and computer (Microsoft Word, Excel) skills.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Capable of providing on the job training.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in the hospitality industry (time share preferred).</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work well in a diverse team environment. </span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Additional Eligibility Qualifications Required:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be available to work various shifts including weekends and holidays.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to speak and understand the English language.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Physical, Environmental &amp; Other Requirements:</strong> </span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to stand and/or walk for up to 8 hours. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must also be able to sit, stoop, kneel, crouch and crawl. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>EEO Statement:</strong></span></span></p>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;\">Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.</span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Other Duties:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Management has the right to revise this job description at any time.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The job description is not a contract for employment.</span></span></li>\n</ul>",
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