Parts Department Support

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    "requisitionDescription": "<p style=\"margin-left:0in;\" data-pasted=\"true\">Flexicon is seeking a detail-oriented and customer-focused individual to join our Parts department. An ideal candidate would have strong communication skills, a good understanding of industrial mechanical equipment, order processing and able to deliver excellent customer service.</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong><u>General Areas of Responsibility:</u></strong></p><p style=\"margin-left:0in;\"><strong><u>&nbsp;</u></strong></p><p style=\"margin-left:0in;\"><strong>Customer Support:</strong> Provide timely and accurate support to customers regarding parts inquiries, quotes, orders, and availability of parts both purchased and fabricated.</p><p style=\"margin-left:0in;\"><strong>Parts Identification:</strong> Assist customers in identifying the correct parts for their equipment, machinery, or products by referencing manuals, drawings, and databases.</p><p style=\"margin-left:0in;\"><strong>Order Management:</strong> Process customer parts orders for replacement and spare parts, ensuring that they are accurate, complete, and processed efficiently within the Flexicon systems.</p><p style=\"margin-left:0in;\"><strong>Problem Resolution:</strong> Address and resolve any issues related to defective parts, returns, backorders, or shipping discrepancies, ensuring customer satisfaction.</p><p style=\"margin-left:0in;\"><strong>Documentation:</strong> Keep detailed records of customer interactions, parts orders, and any issues or concerns raised by customers.</p><p style=\"margin-left:0in;\"><strong>Sales Support:</strong> Assist the Sales department by providing parts quotes, pricing, and availability, and follow up with customers when necessary.</p><p style=\"margin-left:0in;\"><strong>Communication:</strong> Work closely with the Production, Shipping &amp; Purchasing departments to ensure timely delivery of parts and that customer expectations are met.</p><p style=\"margin-left:0in;\"><strong>Follow-Up:</strong> Follow up with customers to ensure parts have been received and are functioning correctly, offering any additional assistance as required.</p><p style=\"margin-left:0in;\"><strong>Proactive Selling:</strong> Support proactive selling efforts by following up on existing or dormant quotes to re-engage customers and identify potential sales opportunities.</p><p style=\"margin-left:0in;\"><strong><u>&nbsp;</u></strong></p><p style=\"margin-left:0in;\"><strong><u>Requirements:</u></strong></p><p style=\"margin-left:0in;\"><strong><u>&nbsp;</u></strong></p><p style=\"margin-left:0in;\">Ability to assist customers over the phone as well as email</p><p style=\"margin-left:0in;\">Ability to communicate effectively verbally and in writing</p><p style=\"margin-left:0in;\">Ability to make solid decisions and recommendations in a rapid paced, forward thinking environment</p><p style=\"margin-left:0in;\">Ability to perform assigned responsibilities with minimal to moderate supervision</p><p style=\"margin-left:0in;\">Ability to prioritize, organize and perform multiple work assignments simultaneously</p><p style=\"margin-left:0in;\">Knowledge of and ability to use computer applications including, but not limited to Microsoft programs, ERP programs and Outlook</p><p style=\"margin-left:0in;\"><strong><u>&nbsp;</u></strong></p><p style=\"margin-left:0in;\"><strong><u>Minimum Qualifications:</u></strong></p><p style=\"margin-left:0in;\"><strong><u>&nbsp;</u></strong></p><p style=\"margin-left:0in;\">Candidates should have a Customer Service background with 2 to 3 years&rsquo; experience, preferably in a business to business manufacturing environment.</p>\n",
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