Senior Yardi Application Support Analyst

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          "text": "<p><strong>E</strong><strong>ssential</strong><strong> </strong><strong>Functions</strong><strong>:</strong><strong> </strong></p><p>As a Yardi Senior Analyst, you will serve as a bridge between operations and technology, helping teams get the most out of our Yardi platform. You will:</p><ul><li>Own L3 and L4 escalated support cases, delivering timely and strategic resolutions</li><li>Lead advanced troubleshooting and root-cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules</li><li>Analyze and document user needs to recommend configuration changes or enhancements</li><li>Collaborate with internal and external partners to ensure successful implementation of enhancements and integrations</li><li>Test new features, assist in implementations, and support training efforts</li><li>Escalate critical issues with well-documented context and analysis</li><li>Develop and maintain documentation, including best practices, training materials, and troubleshooting guides</li><li>Ensure compliance with data privacy regulations and company security policies</li><li>Build Yardi reports to provide better visibility to internal and external stakeholders</li></ul>",
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          "text": "<p><strong>Who You Are</strong></p><ul><li>3–5 years of experience with Yardi Voyager and related platforms in a technical capacity</li><li>Knowledge in various Yardi modules/applications including but not limited to: Yardi (Voyager 7S &amp; 8), with exposure to Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, SiteManager, VoyagerPlus SI Flex/CRM IQ, Concierge, RentCafe, VendorCafe, etc. (preferably in a product, project, or business analyst capacity)</li><li>Strong troubleshooting skills and understanding of property management workflows</li><li>Proficient in SQL and reporting tools, with a strong analytical mindset</li><li>Comfortable analyzing system behavior and recommending improvements to business stakeholders</li><li>Skilled at managing support tickets and delivering outstanding service to end users</li><li>Collaborative, organized, and eager to learn in a fast-paced remote environment</li><li>Strong written and verbal communication skills</li><li>Problem-solving and critical thinking skills</li></ul><ul><li>Advanced experience with Yardi configuration, reporting, and security</li></ul>",
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          "text": "<p><strong><em>Who We Are</em></strong></p><p><strong>AIR Communities</strong>&#xa0;is headquartered in Denver, CO. We are one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets.&#xa0;<strong>At AIR,&#xa0;we value integrity, respect, collaboration, customer focus, and performance.</strong>&#xa0;These values are brought to life by our teammates, who are ultimately responsible for our success.&#xa0;When you join our team, you'll work alongside the most dedicated professionals in the industry and&#xa0;<strong>open the door to unlimited career opportunities.</strong></p><p><em><strong>Where You Will Work:</strong></em></p><p><strong>Options to work in any of our corporate offices in either: Denver, Chicago, or Atlanta</strong></p><p>AIR values relationships and the benefits from working side by side with teammates, therefore&#xa0;this position will be&#xa0;<strong>in-office 5 days a week&#xa0;</strong>to support the team.</p>",
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