Cyber Security Incident Response Manager

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\">Staples is business to business. You’re what binds us together.&nbsp;</span></p><p><span style=\"font-family: Arial, sans-serif;\">Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services</span></p><p><span style=\"font-family: Arial, sans-serif;\">We are seeking a decisive and highly experienced Cyber Security Incident Response Manager to lead the strategy, execution, and continuous improvement of our organization’s incident response capabilities. You will play a critical role in coordinating cybersecurity incidents across business units, directing tactical response activities, and partnering with internal and external stakeholders to minimize business impact and strengthen resilience.</span></p><p><span style=\"font-family: Arial, sans-serif;\">As the Incident Response Manager, you will act as the primary authority during cyber incidents—leading investigations, managing communications, and driving remediation efforts. This is a highly visible leadership role that requires calm under pressure, strong communication, and deep technical expertise in detecting, containing, and eradicating sophisticated threats.</span></p><p><span style=\"font-family: Arial, sans-serif;\">What you’ll be doing:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Lead the organization’s incident response efforts across all business units, from detection through containment, remediation, and recovery.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Act as the primary authority during cybersecurity incidents—investigating, managing communications, and driving remediation efforts.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Coordinate cross-functional teams, including Security Operations Center, Engineering, Legal, Communications, and external partners to ensure timely response and clear, accurate reporting.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Develop, maintain, and enhance the Incident Response Plan (IRP) in alignment with policies, regulatory requirements, and industry frameworks (NIST, ISO 27035, MITRE ATT&amp;CK, etc.).</span></li><li><span style=\"font-family: Arial, sans-serif;\">Deliver detailed post-incident reports, root cause analyses, executive summaries, and lead lessons-learned sessions to strengthen organizational resilience.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Plan and execute tabletop exercises and red/blue team simulations to test readiness and train staff.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Build robust playbooks for diverse cyber threats, such as ransomware, BEC, insider threats, and supply chain compromises.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Champion process improvements, automation, and knowledge sharing to accelerate detection and response times.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Mentor and lead a team of incident responders and analysts, fostering a culture of resilience, accountability, and continuous learning.</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\">What you bring to the table:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Proven ability to lead high-stakes, high-pressure cybersecurity incidents with calm and effective decision-making.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Deep knowledge of attacker tactics, techniques, and procedures (TTPs) across various threat landscapes.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong experience with security tooling (e.g., SIEM, EDR, forensic tools) and investigation methods such as log analysis and memory forensics.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Skill in managing internal and external communications during incidents, including with executive leadership, legal, and regulatory bodies.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Demonstrated success in building and refining incident response programs, including playbook development and IRP documentation.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Excellent interpersonal and communication skills; able to act as a trusted advisor to technical teams and business leaders alike.&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proven experience leading incident response in large, complex environments.</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\">What’s needed- Basic Qualifications:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">7+ years of experience in cybersecurity operations, with at least 3+ years in a leadership role focused on incident response.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Deep understanding of cyber threat landscapes, attack vectors, malware behaviors, and forensic methodologies.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Hands-on experience with industry-standard frameworks (NIST, MITRE ATT&amp;CK, etc.), regulatory and compliance programs (GDPR, HIPAA, PCI-DSS, SOX), and incident detection, containment, and remediation tools and techniques (SIEM, SOAR, EDR, forensics).</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\">What’s needed- Preferred Qualifications:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Bachelor’s degree in Computer Science, Cybersecurity, Information Assurance, or related field (or equivalent experience).</span></li><li><span style=\"font-family: Arial, sans-serif;\">Industry-recognized certifications such as GCIA, GCFA, GCIH, CISSP, CISM, or equivalent.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience with high-impact threats (ransomware, BEC, nation-state attacks).</span></li><li><span style=\"font-family: Arial, sans-serif;\">Consulting or client-facing experience in cybersecurity advisory or incident response services.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience with regulatory reporting and legal/forensics coordination is a plus.</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\">We Offer:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Inclusive culture with associate-led Business Resource Groups</span></li><li><span style=\"font-family: Arial, sans-serif;\">22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</span></li><li><span style=\"font-family: Arial, sans-serif;\">Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p>",
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