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Technical Care Specialist

Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; Chennai Tvh, Chennai, Tamil Nadu, IN · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleTechnical Care Specialist
Normalized title-
Department / teamCustomer Services
LocationTamil Nadu, IN, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-12 / 2026-06-12
Changed / last seen2026-06-22 / 2026-06-22

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tamil Nadu.Open
Department jobsActive postings in Customer Services.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourcedbfc4c22-73ba-4fc5-9705-234e3e914c7c
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Technical Care Specialist provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution. Responsibilities Ensure high customer satisfaction by meeting and exceeding SLA commitments. Perform in‑depth analysis, diagnosis, and resolution of complex issues in customer networks. Participate in 24×7 rotational hotline/on‑call support. Reproduce customer issues in lab environments when required and feasible. Execute expert‑level troubleshooting including system tracing, debugging, and protocol flow analysis. Identify, reproduce, and characterize defects; collaborate closely with R&D for permanent fixes. Contribute to Root Cause Analysis (RCA) reports and proactively engage with customers for network health checks and training. Qualifications You have: Bachelor’s Degree 7-15 years of relevant experience Cloud technologies with strong troubleshooting skills. Solid protocol knowledge: GPON, DSL, SIP, IGMP, IPv4/IPv6, SNMP, SNTP, DHCP, PPPoE; YANG/NETCONF, Kubernetes, Openshift Strong product knowledge of Nokia FN portfolio: AMS 5520, 552X applications (APC, IDM, OAD, SDC), Altiplano, Corteca. Proven experience in testing and supporting NMS/EMS platforms. It would be nice if you also had: Exposure to handling live network issues and field outages is an advantage. Working knowledge of IP networking and Linux (mandatory). Strong analytical, problem‑solving, and customer communication skills. Candidates with lesser experience but strong passion for new technologies and learning mindset will also be considered. Organization Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries . Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

Full job record

Job IDee88640cc68147c0948e90298bb8c49d6cebeea7
Org ID0229f528-a584-4e4f-9943-249cfaac294e
Source IDdbfc4c22-73ba-4fc5-9705-234e3e914c7c
Board IDdbfc4c22-73ba-4fc5-9705-234e3e914c7c
Provideroracle_hcm
Provider Job Key35723
TitleTechnical Care Specialist
Normalized Title
Statusactive
Activeyes
Location TextIndia; Chennai Tvh, Chennai, Tamil Nadu, IN
DepartmentCustomer Services
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionIN
CityTamil Nadu
Salary RawDescription The Technical Care Specialist provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution. Responsibilities Ensure high customer satisfaction by meeting and exceeding SLA commitments. Perform in‑depth analysis, diagnosis, and resolution of complex issues in customer networks. Participate in 24×7 rotational hotline/on‑call support. Reproduce customer issues in lab environments when required and feasible. Execute expert‑level troubleshooting including system tracing, debugging, and protocol flow analysis. Identify, reproduce, and characterize defects; collaborate closely with R&D for permanent fixes. Contribute to Root Cause Analysis (RCA) reports and proactively engage with customers for network health checks and training. Qualifications You have: Bachelor’s Degree 7-15 years of relevant experience Cloud technologies with strong troubleshooting skills. Solid protocol knowledge: GPON, DSL, SIP, IGMP, IPv4/IPv6, SNMP, SNTP, DHCP, PPPoE; YANG/NETCONF, Kubernetes, Openshift Strong product knowledge of Nokia FN portfolio: AMS 5520, 552X applications (APC, IDM, OAD, SDC), Altiplano, Corteca. Proven experience in testing and supporting NMS/EMS platforms. It would be nice if you also had: Exposure to handling live network issues and field outages is an advantage. Working knowledge of IP networking and Linux (mandatory). Strong analytical, problem‑solving, and customer communication skills. Candidates with lesser experience but strong passion for new technologies and learning mindset will also be considered. Organization Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries . Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/35723
Apply URLhttps://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/35723
First Seen At2026-06-12 11:53:39Z
Last Seen At2026-06-22 15:17:38Z
Last Checked At2026-06-22 15:17:38Z
Last Changed At2026-06-22 15:17:38Z
Inactive At
Source Posted At2026-06-12 05:04:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-22/2026-06-22T15-16-23-540Z-2d799089480cfa1147b3190c2c20d99271b866c02f72ab0329771ca7d10bd3ef.json
Event Fields
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    "WorkplaceTypeCode": "ORA_HYBRID",
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "The Technical Care Specialist provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "IN",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2235723%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 15943
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/ee88640cc68147c0948e90298bb8c49d6cebeea7?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/0229f528-a584-4e4f-9943-249cfaac294eJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/dbfc4c22-73ba-4fc5-9705-234e3e914c7cJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/ee88640cc68147c0948e90298bb8c49d6cebeea7/eventsJSON