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Technical Support Engineer

Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; Green Boulevard - Tower A, Noida, Uttar Pradesh, IN · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleTechnical Support Engineer
Normalized title-
Department / teamCustomer Services
LocationUttar Pradesh, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-01-20 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-04

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Uttar Pradesh.Open
Department jobsActive postings in Customer Services.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourcedbfc4c22-73ba-4fc5-9705-234e3e914c7c
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The NMSON Technical Support team, part of Global Services Delivery, serves as the expert technical interface between Nokia customers, Services Project-Delivery, and R&D. Their core responsibility involves diagnosing, reproducing, and resolving in-field NM/SON software and hardware issues, escalating complex problems or software bugs to R&D as needed. Success in this role demands a motivated self-starter with strong customer service, technical problem-solving skills, and an embrace of challenges. Responsibilities Lead Technical Delivery. Oversee and manage the technical delivery of case-handling, including planning, execution, and automation of customer service activities. Resolve Complex Issues. Apply advanced analytical skills to diagnose and resolve complex customer and network problems, including multi-vendor issues and performance improvements. Customer Interaction & Escalation. Interact directly with customers on complex cases, provide workarounds, and manage escalations to R&D, PLM, and other stakeholders. Emergency Management. Manage critical emergency and outage situations, ensuring rapid recovery for high-priority issues. Knowledge Management. Create, review, and approve Knowledge-Base articles to document solutions and share expertise. Product Feedback. Provide valuable feedback to technical support and development teams on new product features and enhancements. SLA Adherence & RCA. Ensure Service Level Agreements (SLAs) are met for escalated cases and lead Root Cause Analysis (RCA) reporting. Continuous Learning & Innovation. Expand personal knowledge into new technical areas like cloud and AI/ML, contributing to the professional direction of the organizational unit. Qualifications You-Have: B.E/B.Tech/M.E/M.Tech with over 12 years in the telecom domain, with extensive knowledge of NetAct, SON (FM/PM/CM), and 3GPP wireless protocols (GSM, UMTS, LTE, 5G). Hands-on experience with Linux, TCP/IP networking, web applications, Shell Scripting, Ansible automation, virtualization (VMware), and various databases (MySQL, PostGres, Druid, Redis), coupled with robust networking and system-level troubleshooting skills. Hands-on experience with cloud technologies, including Microservices, Containers, Messaging, and container orchestration platforms like Kubernetes, RHOCP, and Docker/Podman. A professional interpersonal communication, customer service, influencing, and conflict resolution skills, with the ability to engage and negotiate with customers and functional leadership. A flexible aptitude for rapidly learning and applying new technologies in a customer-facing environment, complemented by cross-cultural knowledge and a global mindset. It would be nice if you also had: Advanced Network & System Operations. Experience in 2G/3G/4G/5G network design/troubleshooting, including Radio Access Network (RAN) equipment and multi-vendor OSS. Proficiency in Network Performance Optimization (NPO) and analysis of wireless network Key Performance Indicators (KPIs), AI/ML & Data Science Proficiency. Foundational knowledge in Mathematics (Linear Algebra, Calculus, Probability, Statistics) and practical experience with Machine Learning algorithms (Supervised, Unsupervised, Reinforcement Learning). Familiarity with Deep Learning frameworks (TensorFlow/Keras, PyTorch) and Data Science & Engineering practices, including data preprocessing, feature engineering, visualization, and database management (SQL/NoSQL). Development & Automation Acumen. Hands-on development experience with languages such as Java or Python, enhancing capabilities in automation and custom tool creation. Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

Full job record

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Source IDdbfc4c22-73ba-4fc5-9705-234e3e914c7c
Board IDdbfc4c22-73ba-4fc5-9705-234e3e914c7c
Provideroracle_hcm
Provider Job Key27671
TitleTechnical Support Engineer
Normalized Title
Statusactive
Activeyes
Location TextIndia; Green Boulevard - Tower A, Noida, Uttar Pradesh, IN
DepartmentCustomer Services
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityUttar Pradesh
Salary RawDescription The NMSON Technical Support team, part of Global Services Delivery, serves as the expert technical interface between Nokia customers, Services Project-Delivery, and R&D. Their core responsibility involves diagnosing, reproducing, and resolving in-field NM/SON software and hardware issues, escalating complex problems or software bugs to R&D as needed. Success in this role demands a motivated self-starter with strong customer service, technical problem-solving skills, and an embrace of challenges. Responsibilities Lead Technical Delivery. Oversee and manage the technical delivery of case-handling, including planning, execution, and automation of customer service activities. Resolve Complex Issues. Apply advanced analytical skills to diagnose and resolve complex customer and network problems, including multi-vendor issues and performance improvements. Customer Interaction & Escalation. Interact directly with customers on complex cases, provide workarounds, and manage escalations to R&D, PLM, and other stakeholders. Emergency Management. Manage critical emergency and outage situations, ensuring rapid recovery for high-priority issues. Knowledge Management. Create, review, and approve Knowledge-Base articles to document solutions and share expertise. Product Feedback. Provide valuable feedback to technical support and development teams on new product features and enhancements. SLA Adherence & RCA. Ensure Service Level Agreements (SLAs) are met for escalated cases and lead Root Cause Analysis (RCA) reporting. Continuous Learning & Innovation. Expand personal knowledge into new technical areas like cloud and AI/ML, contributing to the professional direction of the organizational unit. Qualifications You-Have: B.E/B.Tech/M.E/M.Tech with over 12 years in the telecom domain, with extensive knowledge of NetAct, SON (FM/PM/CM), and 3GPP wireless protocols (GSM, UMTS, LTE, 5G). Hands-on experience with Linux, TCP/IP networking, web applications, Shell Scripting, Ansible automation, virtualization (VMware), and various databases (MySQL, PostGres, Druid, Redis), coupled with robust networking and system-level troubleshooting skills. Hands-on experience with cloud technologies, including Microservices, Containers, Messaging, and container orchestration platforms like Kubernetes, RHOCP, and Docker/Podman. A professional interpersonal communication, customer service, influencing, and conflict resolution skills, with the ability to engage and negotiate with customers and functional leadership. A flexible aptitude for rapidly learning and applying new technologies in a customer-facing environment, complemented by cross-cultural knowledge and a global mindset. It would be nice if you also had: Advanced Network & System Operations. Experience in 2G/3G/4G/5G network design/troubleshooting, including Radio Access Network (RAN) equipment and multi-vendor OSS. Proficiency in Network Performance Optimization (NPO) and analysis of wireless network Key Performance Indicators (KPIs), AI/ML & Data Science Proficiency. Foundational knowledge in Mathematics (Linear Algebra, Calculus, Probability, Statistics) and practical experience with Machine Learning algorithms (Supervised, Unsupervised, Reinforcement Learning). Familiarity with Deep Learning frameworks (TensorFlow/Keras, PyTorch) and Data Science & Engineering practices, including data preprocessing, feature engineering, visualization, and database management (SQL/NoSQL). Development & Automation Acumen. Hands-on development experience with languages such as Java or Python, enhancing capabilities in automation and custom tool creation. Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/27671
Apply URLhttps://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/27671
First Seen At2026-05-31 18:14:26Z
Last Seen At2026-06-04 10:38:52Z
Last Checked At2026-06-04 10:38:52Z
Last Changed At2026-05-31 18:14:26Z
Inactive At
Source Posted At2026-01-20 08:13:22Z
Source Updated At
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-04/2026-06-04T10-37-21-859Z-aa7f427cac82ec6bc89d616c5b9e9c3824b5f5f04759e60b85f2a67ac97a75f7.json
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