Help Desk Task Lead

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    "requisitionDescription": "\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Description:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">HumanTouch is seeking a Help Desk Task Lead in San Antonio, TX to join a team of professionals to provide Help Desk, Network Operations, Network Engineering and Cybersecurity Support for the US Army. &nbsp; You will be responsible for providing senior level technical direction and engineering knowledge for IT support activities.</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Responsibilities include:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Perform system-level configuration of products including determination of hardware, OS, and other platform specifications.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi- shift operations. Contract lead&rsquo;s resume shall reflect a minimum of 6 years&rsquo; supervisory experience.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Monitor and respond to hardware, software, and wired/wireless network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Support a variety of SaaS offerings including productivity suites such as Microsoft Office 365 or Google G Suite; and Cloud storage such as Microsoft OneDrive or Google Cloud.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Work Experience Requirements</span></strong><span style=\"font-size:15px;\">:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">10 or more years of experience in IT customer support.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Knowledge of computer systems administration.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">6 years of supervisory experience.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Experience using the latest versions of Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; MS Active Directory Administration.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:15px;\">Education, Certification, and other Requirements:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Shall be a U.S. Citizen.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Must possess an active U.S. DoD Top Secret clearance.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;\">Shall possess DOD 8570.01-M baseline certification required for Information Assurance Technician (IAT) Level I; Comp TIA Security Certification (or equivalent).</span></li></ul><p><br></p>\n    </div>\n  \n",
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