Addetto/a al Servizio Clienti – Madrelingua Italiano

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Titolo:</strong> <strong>Addetto/a al Servizio Clienti – Madrelingua Italiano (f/m/d)</strong></span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Sede:</strong> Wiesbaden, Germania | Ibrido: 3 giorni fissi in ufficio, 2 da remoto</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Orario di lavoro:</strong> Lunedì – Venerdì, 09:00 – 18:00</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Lingue:</strong> Italiano e Inglese fluente. Il tedesco è un plus, livello B1–B2+</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Attualmente stiamo cercando un <strong>Addetto/a al Servizio Clienti – Madrelingua Italiano</strong> per supportare i nostri clienti globali in un ambiente professionale Business-to-Business (B2B) nel settore della tecnologia e dei servizi internet/web.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Come Client Service Representative, sarai il principale punto di contatto per i clienti che necessitano supporto sui prodotti e servizi internet di CSC. Avrai un ruolo chiave nel fornire un servizio clienti eccezionale, gestendo le richieste, risolvendo problemi e fornendo indicazioni chiare. Lavorerai direttamente con grandi clienti B2B e collaborerai con i team interni di CSC per garantire che i portafogli di domini e gli asset digitali dei clienti siano sicuri.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Se hai esperienza nei settori retail, ospitalità, turismo, servizi al paziente o ristorazione, sai cosa serve per soddisfare i clienti in un ambiente dinamico e ad alto volume.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">I nostri professionisti del servizio sono abilitati a risolvere rapidamente e professionalmente le richieste e i problemi dei clienti. Offriamo formazione, mentoring e opportunità di crescita. Cerchiamo persone che portino energia, impegno e passione nel fornire un servizio di livello mondiale.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Siamo un’azienda composta da persone collaborative che lavorano insieme per fare la differenza nel business globale e nelle comunità locali. Siamo appassionati di eccellenza nel servizio, di dare indietro alla comunità e di miglioramento continuo.&nbsp;</span>CSC è <strong>il business dietro il business®</strong>. Scopri di più su </span><a href=\"http://www.cscdbs.com/\"><span style=\"font-family: Arial, sans-serif;\">www.cscdbs.com</span></a><span style=\"font-family: Arial, sans-serif;\">.</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Responsabilità principali:</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Supporto clienti:</strong> Rispondere rapidamente e accuratamente alle richieste dei clienti tramite chat, telefono ed email. Assistere i clienti nella gestione dei portafogli di domini e degli asset digitali per proteggere e tutelare i loro marchi internet globali.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Gestione delle relazioni con i clienti:</strong> Costruire e mantenere solide relazioni con i clienti comprendendo le esigenze specifiche di ciascuno.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Risoluzione dei problemi:</strong> Gestire e risolvere richieste e ordini relativi a domini, DNS, certificati digitali, gestione dei marchi digitali, fatturazione e problemi tecnici. Garantire soluzioni tempestive ed efficienti per mantenere la soddisfazione del cliente.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><strong>Gestione delle escalation:</strong> Identificare e segnalare problemi complessi o non risolti ai team appropriati, assicurando follow-up e risoluzioni tempestive.</span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Conoscenza dei prodotti:</strong> Diventare un partner affidabile sviluppando una conoscenza approfondita dei nostri servizi e rimanendo aggiornato sui cambiamenti del settore e sulle nuove offerte.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><strong>Collaborazione di team:</strong> Supportare altri team all’interno di DBS nelle attività di onboarding dei marchi dei clienti, progetti, risoluzione problemi e troubleshooting secondo necessità.</span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Orientamento alla performance:</strong> Comprendere le metriche che aiutano a offrire un servizio clienti di livello mondiale, come il Net Promoter Score (NPS), e puntare a superarle.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Competenze, esperienze e qualifiche richieste:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Esperienza in ruoli a contatto con i clienti o in settori simili</span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Capacità di comunicazione scritta e verbale chiara e precisa</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Pensiero critico e capacità di problem-solving</span></span></li><li><span style=\"font-family: Arial, sans-serif;\">Conoscenza di Microsoft Office (Excel, Word, Outlook)</span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Flessibilità e disponibilità ad apprendere nuove tecnologie e comunicarle efficacemente</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Capacità di gestire priorità e richieste in continuo cambiamento da clienti interni ed esterni</span></span></li><li><span style=\"font-family: Arial, sans-serif;\">Ottime capacità organizzative e abilità nel gestire le priorità sotto pressione</span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Esperienza comprovata nella produzione di risultati di alta qualità e attenzione ai dettagli</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Capacità di comunicare in modo diretto, aperto e onesto con clienti e colleghi</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">La conoscenza di più lingue rappresenta un vantaggio</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\"><strong>Cosa offriamo:</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Il nostro business è dinamico, in continua evoluzione e focalizzato sulla creazione della migliore esperienza cliente.&nbsp;</span>Supportiamo i nuovi dipendenti in Digital Brand Services con:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Formazione professionale, coinvolgente e completa, integrata da apprendimento on-the-job</span></li><li><span style=\"font-family: Arial, sans-serif;\">Un mentor nel team per supporto aggiuntivo durante l’onboarding</span></li><li><span style=\"font-family: Arial, sans-serif;\">Un ambiente di lavoro collaborativo</span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Leadership di supporto, impegnata nella crescita e nello sviluppo professionale</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Accesso a Open Sesame, formazione mensile relativa al lavoro e molto altro</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Flessibilità attraverso un modello di lavoro ibrido</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"ES-TRAD\">Visione, missione e valori chiari, centrati sulla fornitura di servizi di livello mondiale</span></span></li></ul>",
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