Intake Specialist

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    "description": "<p><strong>Job Summary</strong></p>\n\n<p>The Healthcare Order Entry Specialist supports the accurate and timely processing of orders related to orthopedic, cardiac, and durable medical equipment DME services. This role is ideal for an individual starting a career in healthcare administration who is detail oriented, organized, and eager to learn healthcare systems, documentation requirements, and payer guidelines.</p>\n\n<p><strong>Key Responsibilities</strong></p>\n\n<p>Accurately sort and enter physician orders for orthopedic, cardiac, and DME services into designated healthcare systems.<br />\nReview orders to ensure completeness, including patient demographics, physician documentation, diagnosis codes, and service details.<br />\nVerify required documentation such as prescriptions, clinical notes, and referrals prior to order processing.<br />\nAssist with updating, correcting, or escalating orders based on provider or internal requests.<br />\nCommunicate with internal teams, including clinical staff, billing, intake, inside sales, pre authorization, and scheduling, to resolve order issues.<br />\nRespond to basic inquiries regarding order status and documentation requirements.<br />\nMaintain accurate and organized electronic patient and order records in compliance with company policies.<br />\nFollow HIPAA guidelines and maintain patient confidentiality at all times.<br />\nSupport department workflows with general administrative tasks as assigned.</p>\n\n<p><strong>Cross Functional Collaboration</strong></p>\n\n<p>Serve as the intake liaison for:<br />\nOrthopedic clinics and post operative teams.<br />\nDME vendors, fulfillment teams, and authorization units.<br />\nCardiology departments, rehabilitation programs, and hospital partners.</p>\n\n<p>Partner with billing and authorizations to reduce denial rates and improve documentation quality.<br />\nEscalate urgent issues, incomplete orders, or impending timely filing deadlines.</p>",
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