Senior NOC Engineer

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  "inferred_at": "2026-06-06T10:14:10.835Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
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      "state": "Sliema",
      "postalCode": "1021",
      "addressCountry": "Malta"
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    "datePosted": "2024-04-10",
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    "description": "<p>We are looking for you who have previous experience with customer support in hosting. You will work as a Senior NOC Engineer to join our Customer Service team in Malta!</p>\n<p>As a person, you are committed, open-minded, customer-oriented, and responsible.<br>You like problem-solving and have a critical mindset. We also expect you to have strong troubleshooting skills as well as written and verbal English skills!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Responsibilities</span></p>\n<ul>\n<li>Proactive monitoring and support of the production systems</li>\n<li>Event and Incident handling</li>\n<li>Investigate problems, perform root cause analysis, and derive resolutions</li>\n<li>Act as an escalation point for issues flagged by customer support, respond to customer inquiries</li>\n<li>Work closely with our internal operations engineering support teams</li>\n<li>Single point of contact for all teams</li>\n<li>Roll out innovative ideas and solutions that will enable NOC to work more efficiently</li>\n<li>Creating and maintaining technical documentation and processes, reporting tasks</li>\n<li>Understand and find ways to automate tasks within operations</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">What we’re looking for</span></p>\n<ul>\n<li>3+ years of NOC experience</li>\n<li>Understanding of networking</li>\n<li>Proactive monitoring</li>\n<li>Incident management</li>\n<li>Linux / Windows proficiency, experience with different Linux distros (Debian, Ubuntu, CentOS, etc.)</li>\n<li>Experience with domain names, hosting, and SSL support</li>\n<li>Proficiency in websites migrations between servers/providers</li>\n<li>Experience working with VMware technologies</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Bonus</span></p>\n<ul>\n<li>Advanced Bash scripting skills<br></li>\n<li>Understanding and experience in working with DNS</li>\n<li>WordPress troubleshooting</li>\n</ul>",
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