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Home › Companies › 6c932ff8 0c5d 4b0f 916e 1348b61ffa49 19000101 000001 › Regional Patient Case Manager

Regional Patient Case Manager

6c932ff8 0c5d 4b0f 916e 1348b61ffa49 19000101 000001 · Coraopolis, PA, US, Coraopolis, PA · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6c932ff8 0c5d 4b0f 916e 1348b61ffa49 19000101 000001
TitleRegional Patient Case Manager
Normalized title-
Department / team-
LocationCoraopolis, PA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Coraopolis.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6c932ff8 0c5d 4b0f 916e 1348b61ffa49 19000101 000001
Source4938e2ce-97fd-46d9-ab63-859ac1d2f3b5
ATS providerADP Workforce Now Recruiting

Description

**Remote Work Flexibility** Purpose: The Regional Patient Case Manager (RPCM) is a professional client facing role responsible for various functions, including accurate and timely response to client inquiries regarding patient-specific programs, referral status or escalation, benefits verification and financial assistance counseling. The RPCM acts as a single point of contact for Healthcare Providers (HCPs), patients, and are regionally aligned to field teams. The RPCM is responsible for providing professional, concise internal and external communication regarding case status updates, next steps in prescription processing, shipment set ups, and communication of reimbursement issues. The RPCM will interact directly with external clients such as pharmaceutical manufacturers, specialty pharmacies and payers as well as internal teams including Operations, Non-Commercial Pharmacy and Program Management to navigate challenges and pull through access to therapy. Responsibilities: Primary point of contact and case manager for client and customer needs, inquiries and escalations. Coordinate all patient and relevant HCP-related support and access services across all functions including but not limited to: s upport on patient journey calls, benefits verification, prior authorization and appeals, triage to specialty pharmacy, and any necessary follow ups. Maintain clear, concise, and accurate documentation on all accounts according to Standard Operating Procedures. Conduct initial welcome calls to patients informing them of available services as well as future targeted outreach to provide ongoing support. Maintain frequent touchpoints through outreach to providers and patients to communicate progress throughout their journey. Work independently to complete assigned work in accordance with Standard Operating Procedures and defined service levels to complete program enrollment, answer inquiries, and coordinate access to free 14-Day Supply Program. Apply defined business rules to qualify patients for manufacturer supported programs. Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment set ups. Processes PAP requests in a timely fashion and PAP re-approval verification for continued eligibility. Refer patients to third-party or other foundation programs per program business rules. Independently and effectively identify adverse events, product complaints, and LTC cases to document and triage as appropriate. Manage assigned territory using problem solving skills and professional judgement to independently make sound decisions for timely case resolution. Demonstrate the ability to prioritize and balance the needs of patients, HCP offices and rare disease clients utilizing program business. Provide concierge-level service to internal and external customers; resolve any customer and client requests in a timely and accurate manner and escalate appropriately. Collaborate with field teams on account progression and case recovery efforts and provide relevant case status details and updates. Ability to coordinate and collaborate with manufacturer representatives, HCP offices and other key personnel on complex cases which require strategic intervention. Independently and effectively resolves complex issues with creativity and innovation while maintaining compliance. Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes, email alerts, and mailings per program guidelines. Strong compliance mindset, demonstrating clear understanding of patient privacy laws. Active participation in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity. This position may require flexibility in scheduling, with shifts occurring between 8:00AM and 8:00PM EST, Monday through Friday. Employees should be prepared to work within this timeframe as needed. Other duties as assigned. Required Qualifications : High school diploma plus 2+ years recent case management experience Previous 2+ years in a pharmacy, healthcare setting, and/or insurance background Advanced knowledge and experience in healthcare setting Strong interpersonal skills; ability to communicate effectively both orally and in writing with a focus on customer satisfaction Empathy, drive and commitment to exceptional service Ability to build productive internal/external working relationships Ability to independently manage case load, prioritize work, and use time management skills to meet deliverables Preferred Qualifications: Undergraduate degree and/or equivalent work experience Certified Pharmacy Technician (CPhT) or Case Management Experience Bilingual Spanish speaking and writing is plus Strong analytical and organizational skills with meticulous attention to detail Experience with benefit investigation and verification of prescription benefits Working knowledge of Third-Party and other Foundation programs a major plus Understanding of plan types – Government, Commercial, Medicaid, VA, Fed Knowledge of insurance structure (ex PBM’s, major medical plans, co-pay assistance /cards) Ability to proficiently use Microsoft Teams, Excel, Outlook and Word Work Environment This job operates in a professional office environment and teleworking from the employee’s home address listed in their employment file. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting employees must have reliable internet access in order to access required systems and software associated with the position's responsibilities. The amount of time the employee is expected to work per day or pay period will not change as a result of participation in the teleworking program. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, good lighting, comfortable temperature, furniture, etc. Employee’s teleworking space should be separate and distinct from their “home space” and allow for privacy. RareMed expects employees teleworking to be as efficient and professional as if they were in the office. The amount of time spent in office or teleworking is contingent upon the needs/priorities of RareMed and will vary based on those needs/priorities. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.

Full job record

Job IDee40c93bbe045fec5a5e2f9d4d8ee2658c1b0a3a
Org ID19825dad-1f1c-453f-8d0f-fdf24a0b3847
Source ID4938e2ce-97fd-46d9-ab63-859ac1d2f3b5
Board ID4938e2ce-97fd-46d9-ab63-859ac1d2f3b5
Provideradp_workforcenow
Provider Job Key613076
TitleRegional Patient Case Manager
Normalized Title—
Statusactive
Activeyes
Location TextCoraopolis, PA, US, Coraopolis, PA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionPA
CityCoraopolis
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6c932ff8-0c5d-4b0f-916e-1348b61ffa49&ccId=19000101_000001&lang=en_US&type=JS&jobId=613076&jwId=9201848443080_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6c932ff8-0c5d-4b0f-916e-1348b61ffa49&ccId=19000101_000001&lang=en_US&type=JS&jobId=613076&jwId=9201848443080_1
First Seen At2026-05-31 18:29:20Z
Last Seen At2026-06-06 13:05:53Z
Last Checked At2026-06-06 13:05:53Z
Last Changed At2026-06-06 13:05:53Z
Inactive At—
Source Posted At2026-05-21 13:46:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=6c932ff8-0c5d-4b0f-916e-1348b61ffa49|19000101_000001/date=2026-06-06/2026-06-06T13-05-52-821Z-f59345bfb694706153e39b4f442958d7fd738462837935dc6141d0d0a32da1f5.json
Event Fields
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Parsed Structured
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}
Extensions
{}
Native Structured
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text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div id=\"isPasted\" style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\"><span data-contrast=\"none\" lang=\"EN-US\" style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(82, 82, 82); font-size: 11pt; line-height: 18.3458px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;\">Purpose:</span></span><span data-ccp-props='{\"134233118\":false,\"201341983\":0,\"335559739\":0,\"335559740\":259}' style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: rgb(82, 82, 82);\">&nbsp;</span></p></div><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);' id=\"isPasted\"><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">The Regional Patient Case Manager (RPCM) is a professional client facing role responsible for various functions, including accurate and timely response to client inquiries regarding patient-specific programs, referral status or escalation, benefits verification and financial assistance counseling. The RPCM acts as a single point of contact for Healthcare Providers (HCPs), patients, and are regionally aligned to field teams. The RPCM is responsible for providing professional, concise internal and external communication regarding case status updates, next steps in prescription processing, shipment set ups, and communication of reimbursement issues. The RPCM will interact directly with external clients such as pharmaceutical manufacturers, specialty pharmacies and payers as well as internal teams including Operations, Non-Commercial Pharmacy and Program Management to navigate challenges and pull through access to therapy. </span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Responsibilities:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Primary point of contact and case manager for client and customer needs, inquiries and escalations.&nbsp;</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Coordinate all patient and relevant HCP-related support and access services across all functions including but not limited </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">to:</span><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">s</span><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">upport on patient journey calls, benefits verification,</span><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\"> prior authorization and appeals,</span><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\"> </span><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">triage to specialty pharmacy, and </span><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">any necessary follow ups.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Maintain clear, concise, and accurate documentation on all accounts according to Standard Operating Procedures.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Conduct initial welcome calls to patients informing them of available services as well as future targeted outreach to provide ongoing support.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Maintain frequent touchpoints through outreach to providers and patients to communicate progress throughout their journey. &nbsp;</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Work independently to complete assigned work in accordance with Standard Operating Procedures and defined service levels to complete program enrollment, answer inquiries, and coordinate access to free 14-Day Supply Program.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Apply defined business rules to qualify patients for manufacturer supported programs.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment set ups.&nbsp;</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);'><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Processes PAP requests in a timely fashion and PAP re-approval verification for continued eligibility.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Refer patients to third-party or other foundation programs per program business rules.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Independently and effectively identify adverse events, product complaints, and LTC cases to document and triage as appropriate.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Manage assigned territory using problem solving skills and professional judgement to independently make sound decisions for timely case resolution.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Demonstrate the ability to prioritize and balance the needs of patients, HCP offices and rare disease clients utilizing program business.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Provide concierge-level service to internal and external customers; resolve any customer and client requests in a timely and accurate manner and escalate appropriately.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Collaborate with field teams on account progression and case recovery efforts and provide relevant case status details and updates. &nbsp;</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Ability to coordinate and collaborate with manufacturer representatives, HCP offices and other key personnel on complex cases which require strategic intervention. Independently and effectively resolves complex issues with creativity and innovation while maintaining compliance.&nbsp;</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes, email alerts, and mailings per program guidelines.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Strong compliance mindset, demonstrating clear understanding of patient privacy laws.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Active participation in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity.</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">This position may require flexibility in scheduling, with shifts occurring between 8:00AM and 8:00PM EST, Monday through Friday. Employees should be prepared to work within this timeframe as needed.&nbsp;</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Other duties as assigned.</span></span></li></ul><p style=\"margin: 0px 0px 0px 24px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: rgb(255, 255, 255);color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Required Qualifications</span></span><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">High school diploma plus 2+ years recent case management experience</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Previous 2+ years in a pharmacy, healthcare setting, and/or insurance background</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Advanced knowledge and experience in healthcare setting</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Strong interpersonal skills; ability to communicate effectively both orally and in writing with a focus on customer satisfaction</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Empathy, drive and commitment to exceptional service</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Ability to build productive internal/external working relationships</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Ability to independently manage case load, prioritize work, and use time management skills to meet deliverables</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);'><p style=\"margin: 0px 0px 0px 78px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Preferred Qualifications:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Undergraduate degree and/or equivalent work experience &nbsp;</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Certified Pharmacy Technician (CPhT) or Case Management Experience</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Bilingual Spanish speaking and writing is plus</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Strong analytical and organizational skills with meticulous attention to detail</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Experience with benefit investigation and verification of prescription benefits</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Working knowledge of Third-Party and other Foundation programs a major plus</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Understanding of plan types &ndash; Government, Commercial, Medicaid, VA, Fed&nbsp;</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Knowledge of insurance structure (ex PBM&rsquo;s, major medical plans, co-pay assistance /cards)&nbsp;</span></span></li><li style=\"margin-left: 48px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW199518330 BCX0\" style=\"margin: 0px;padding: 0px;\">Ability to proficiently use Microsoft Teams, Excel, Outlook and Word</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 16px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Work Environment</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 16px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><p style=\"margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">This job operates in a professional office environment and </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">teleworking</span><span style=\"margin: 0px;padding: 0px;\"> from the employee&rsquo;s home address listed in their employment file. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting employees must have reliable internet access </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">in order to</span><span style=\"margin: 0px;padding: 0px;\"> access required systems and software associated with the position&#39;s responsibilities. </span><span style=\"margin: 0px;padding: 0px;\">The amount of time the employee is expected to work per day or pay period will not change </span><span style=\"margin: 0px;padding: 0px;\">as a result of</span><span style=\"margin: 0px;padding: 0px;\"> participation in the teleworking program.</span><span style=\"margin: 0px;padding: 0px;\"> Employees </span><span style=\"margin: 0px;padding: 0px;\">are responsible for</span><span style=\"margin: 0px;padding: 0px;\"> the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, good lighting, comfortable temperature, furniture, etc. Employee&rsquo;s teleworking space should be separate and distinct from their &ldquo;home space&rdquo; and allow for privacy. RareMed expects employees teleworking to be as efficient and professional as if they were in the office. The amount of time spent in </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">office</span><span style=\"margin: 0px;padding: 0px;\"> or teleworking is contingent upon the needs/priorities of RareMed and will vary based on those needs/priorities.</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Physical Demands</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: WordVisiCarriageReturn_MSFontService, Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\"><span style=\"margin: 0px;padding: 0px;\"> </span><br style=\"margin: 0px;padding: 0px;\"></span><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. </span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(82, 82, 82);font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Reasonable </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">accommodations</span><span style=\"margin: 0px;padding: 0px;\"> may be made to enable individuals with disabilities to perform the essential function of the job.</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 17.2667px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(82, 82, 82);\">&nbsp;</span></p></div></div><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></div></div></div>\n",
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}
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