Senior Travel Operations Coordinator

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    "description": "<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">About:</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">SailGP is the world’s most exciting racing on-water. The annual, global championship – established in 2018 and now in its fourth season – features national teams battling in short, intense races at iconic stadium-style venues across the globe.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">The high-tech, high-speed action features the sailing's best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport's top prize money, with US$4.3 million at stake over the season.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender and racial equity and inclusivity.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">SailGP is a global organization with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Summary:</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Responsible for the end-to-end planning and delivery of assigned SailGP events, ensuring all travel requirements are coordinated in line with operational needs, timelines, budget parameters, and Travel Operations policy.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities:</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Event Ownership &amp; Delivery</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Own and deliver assigned events from initial planning through to completion</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Coordinate all travel requirements including flights, accommodation, ground transport, and immigration</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Act as the primary point of contact for all travel-related activity for assigned events</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Planning &amp; Coordination</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Manage event timelines in line with submission deadlines and booking windows</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Review and validate all traveller data prior to booking</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Coordinate group travel movements and complex itineraries</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Define and adapt delivery approaches based on event requirements and operational complexity</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Ensure all services align with event schedules and operational requirements</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Flights</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Plan and manage flight requirements for assigned events</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Identify group travel opportunities and efficient routing options based on traveller data</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Coordinate bookings directly or via appointed suppliers, ensuring alignment with cost, schedule, and operational requirements</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Accommodation Planning &amp; Management</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Manage accommodation delivery for assigned events in line with contracted terms and allocations, either directly or in coordination with appointed suppliers</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Build and maintain detailed rooming lists based on approved traveller data and event requirements</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Align accommodation plans with event schedules, transport plans, and operational needs</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Manage room allocations across departments, ensuring efficient use of inventory and adherence to policy</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Monitor contracted room blocks against attrition and release periods, ensuring rooms are adjusted in line with demand to avoid cancellation costs or penalties</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Identify and manage risks relating to over or under utilisation of contracted inventory, escalating where required</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Coordinate changes to allocations in line with traveller updates and operational requirements</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Liaise with accommodation providers to manage ongoing requirements, amendments, and issue resolution</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Ensure all accommodation data is accurate across systems and supplier records</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Ground Transport</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Plan and coordinate all ground transport requirements, including airport transfers and event transport solutions</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Define appropriate transport approaches based on location, safety, and operational requirements</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Coordinate transport delivery directly or via suppliers, ensuring alignment with event schedules</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Immigration</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Identify visa and immigration requirements across all traveller groups</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Develop and maintain clear immigration guidance and communications</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Ensure all required documentation is collected and processed in line with timelines</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Supplier Coordination</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Manage delivery of travel services through appointed suppliers</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Maintain oversight of all supplier activity to ensure delivery meets agreed requirements, timelines, and cost expectations</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Intervene and take direct control of bookings or planning activity where required to ensure delivery standards are met</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Manage operational relationships with suppliers, resolving issues and driving performance</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Communications</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Define and manage event communication schedules</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Review and approve all traveller communications prior to issue</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Ensure all communications are accurate and aligned with event plans</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Change Management &amp; Compliance</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Enforce travel policy and submission deadlines</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Manage change requests in line with the agreed process</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Identify and resolve issues proactively, taking ownership of resolution and escalating where required</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Budget &amp; Cost Control</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Monitor and control event travel spend in line with allocated budgets</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Make cost-based decisions in line with agreed parameters and event requirements</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Track and manage spend throughout the planning and delivery cycle</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Identify and escalate any risks or variances that may impact budget delivery</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Support post-event budget reconciliation and reporting</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Event Reporting</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Produce post-event reporting including cost tracking, change analysis, and operational feedback</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Identify and communicate key issues and improvements for future events</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Expectations:</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Takes full ownership of assigned events, delivering all travel requirements accurately and on time</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Maintains complete control and visibility of all travel data, trackers, and communications at all times</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Identifies gaps, risks, or delays early and takes immediate action to resolve or escalate</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Makes clear, confident decisions in fast-moving and often ambiguous situations</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Manages stakeholders, suppliers, and internal teams effectively, maintaining control of delivery at all times</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Delivers under pressure, maintaining accuracy and structure during high-volume booking and change periods</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Works independently without the need for close supervision, taking responsibility for outcomes</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Adapts quickly as plans evolve, maintaining delivery standards despite changing requirements</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">About You:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Minimum 5+ years’ experience in travel, logistics, or event operations within a complex, high-volume environment</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proven experience owning and delivering end-to-end travel or event logistics (not supporting or administering bookings)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience managing large-scale, multi-location travel programmes (200+ travellers or equivalent complexity)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrated ability to operate in high-pressure, time-critical environments</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Confident making operational and cost-based decisions within defined parameters</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong organisational skills with the ability to manage multiple priorities simultaneously</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Clear and confident communicator, able to manage stakeholders at all levels</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">High level of attention to detail with full accountability for accuracy of delivery</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Location:</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">London, United Kingdom</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.</span></p>",
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