Guest Service Manager

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    "description": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">If you’re passionate about exceptional guest experiences, our Guest Service Manager could be the perfect next step in your career! In this role, you’ll oversee all staff performance and ensure that our team provides superior guest service on every shift. You’ll be visible and readily accessible to both staff and guests; ready to solve any issues that arise with creative solutions that exceed expectations. If you’re up to the task of creating amazing moments for both our guests and our staff, apply today!</span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#2c3c84;\"><strong>WHAT YOU WILL DO:</strong></span> Manage the operations for all Front of House areas to include restaurant, bowling, events, and arcade. This position will manage employees to provide first-class guest experiences in addition to maintaining the efficiency of the team, tools and time.</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manage all Guest Service day-to-day operations within budgeted guidelines and to the highest standards.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitors department Inventory &amp; Budgets.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Investigate and resolve guest complaints and complete guest incidents and process.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have full knowledge of the process for serving alcohol within the premises to state codes.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Help F&amp;B Manager to manage delivery and to-go ordering.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Recruit, interview, hire, train, and appraise talented personnel.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide two-way communication and provide an ownership environment with an emphasis on motivation, culture, and leadership.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Schedule staff hours and assign duties.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Completes reviews, manage proficiency checks, manage staff with time and attendance compliance along with work ethics. Conduct coachings and separations with the coordination of HR and General Manager when necessary.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manage invoicing and receiving of department orders as well as merchandising of the reward center.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manage and coordinate Bowling Leagues and Events.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Comply with all health and safety regulations. Participate in the Safety Committee.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conducts alcohol and age restriction control in accordance with company policies &amp; state/local codes.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Interact with guests by table touches &amp; help Food &amp; Beverage Manager with disputes &amp; feedback.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partner with GM and Facilities Manager on marketing initiatives and guest promotions.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partner with the saferoom and GM regarding guest chargebacks and daily cash handling responsibilities.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Performs all shift duties as required by General Manager.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide superior guest service and satisfaction by being visible and readily accessible to our guests and employees.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Follows Company guidelines for managing confidential information, guest satisfaction and supervising Guest Service associates.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Opening &amp; closing duties including checking all doors and setting the alarm or disengaging the alarm upon entering.</span></span></li>\n</ul>",
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