IT Tech

{
  "content_hash": "91cd0629c518b6002182c13a584f5f217d7ceffdc5f6dce23945149047b4b7d0",
  "source_hash": "b52aeae9de8e0b3b87131ccd975be000c994c69c98f6304ca9540de895dff3d9",
  "last_changed_at": "2026-05-31T19:06:19.982Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "HeartShare Human Svs, 330 Jay St 29th FL, Brooklyn, NY,11201 - BROOKLYN, NY 11201; 330 Jay Street 29TH FL, BROOKLYN, NY, 11201, USA",
    "city": "BROOKLYN",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 33,
  "salary_min": 27,
  "inferred_at": "2026-06-06T20:38:06.952Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "HeartShare Human Svs, 330 Jay St 29th FL, Brooklyn, NY,11201 - BROOKLYN, NY 11201; 330 Jay Street 29TH FL, BROOKLYN, NY, 11201, USA",
      "city": "BROOKLYN",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "BROOKLYN",
    "jobId": 316813,
    "level": "",
    "endDate": "",
    "legalId": 4171,
    "isHotJob": false,
    "jobShift": "Day",
    "jobTitle": "IT Tech",
    "location": "HeartShare Human Svs, 330 Jay St 29th FL, Brooklyn, NY,11201 - BROOKLYN, NY 11201",
    "startDate": "",
    "clientCode": "0QS34",
    "remoteType": "",
    "description": "<div>\r\n<p>The IT Technician will&nbsp;provide technical support and assistance to computer users. The position involves troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter. Duties also include troubleshooting agency site networks.</p>\r\n</div>\r\n\r\n<ul>\r\n\t<li>Triage, troubleshoot and resolve end user&rsquo;s IT issues</li>\r\n\t<li>Set up new computers/laptops.</li>\r\n\t<li>Troubleshoot desktops and laptops</li>\r\n\t<li>Troubleshoot networking issues at agency sites.</li>\r\n\t<li>Knowledge of Active Directory required.</li>\r\n\t<li>Drive to sites as needed to resolve end user IT issues that require an in-person visit.</li>\r\n\t<li>Drive to sites as needed to resolve IT infrastructure issues.</li>\r\n\t<li>Able to physically install networking equipment when necessary (access points, network switches, etc.)</li>\r\n\t<li>Take initiative on learning agency SaaS platforms.</li>\r\n\t<li>Work with the rest of IT team to collaborate on solutions.</li>\r\n\t<li>Troubleshoot issues with full O365 suite (Outlook, teams, sharepoint, one drive)</li>\r\n\t<li>Maintain asset inventory and utilized asset tracking platform.</li>\r\n\t<li>Troubleshoot phone issues (VoIP, PBX)</li>\r\n\t<li>Be able to perform remote troubleshooting using LogMeIn, over the phone and email.</li>\r\n\t<li>Develop a thorough understanding of agency-specific technology (payroll setup, email system, infrastructure, site layouts, etc)</li>\r\n\t<li>Performing other duties as assigned in order to fulfill the objectives of this position.</li>\r\n</ul>\r\n",
    "jobCategory": "",
    "salaryRange": "$27.00 - $33.00 Hourly",
    "socialMedia": {
      "xLink": {
        "text": "Heartshare%2520Human%2520Services%2520Of%2520New%2520York%2520Job%2520Opportunity%2520It%2520Tech"
      },
      "emailLink": {
        "subject": "Heartshare%20Human%20Services%20Of%20New%20York%20Job%20Opportunity%20It%20Tech",
        "summary": "%0D%0AThe%20IT%20Technician%20will%C2provide%20technical%20support%20and%20assistance%20to%20computer%20users.%20The%20position%20involves%20troubleshooting%2C%20diagnosing%2C%20and%20resolving%20software%2C%20hardware%2C%20and%20network%20problems%20users%20encounter.%20Duties%20also%20include%20troubleshooting%20agency%20site%20networks.%0D%0A%0D%0A%0D%0A%0D%0A%09Triage%2C%20troubleshoot%20and%20resolve%20end%20user%E2%80%99s%20IT%20issues%0D%0A%09Set%20up%20new%20computers%2Flaptops.%0D%0A%09Troubleshoot%20desktops%20and%20laptops%0D%0A%09Troubleshoot%20networking%20issues%20at%20agency%20sites.%0D%0A%09Knowledge%20of%20Active%20Directory%20required.%0D%0A%09Drive%20to%20sites%20as%20needed%20to%20resolve%20end%20user%20IT%20issues%20that%20require%20an%20in-person%20visit.%0D%0A%09Drive%20to%20sites%20as%20needed%20to%20resolve%20IT%20infrastructure%20issues.%0D%0A%09Able%20to%20physically%20install%20networking%20equipment%20when%20necessary%20%28access%20points%2C%20network%20switches%2C%20etc.%29%0D%0A%09Take%20initiative%20on%20learning%20agency%20SaaS%20platforms.%0D%0A%09Work%20with%20the%20rest%20of%20IT%20team%20to%20collaborate%20on%20solutions.%0D%0A%09Troubleshoot%20issues%20with%20full%20O365%20suite%20%28Outlook%2C%20teams%2C%20sharepoint%2C%20one%20drive%29%0D%0A%09Maintain%20asset%20inventory%20and%20utilized%20asset%20tracking..."
      },
      "facebookLink": {
        "redirectUri": "",
        "facebookAppId": "773759036043100"
      },
      "linkedInLink": {}
    },
    "isQuickApply": false,
    "positionType": "Full-Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"IT Tech\",\"identifier\":\"J0QS34316813\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/3A72526C393045BB8A709C42D34E0024/jobs/316813\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=3A72526C393045BB8A709C42D34E0024\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":27,\"maxValue\":33,\"unitText\":\"\"}},\"datePosted\":\"2026-03-17\",\"description\":\"Job DetailsJob Location: HeartShare Human Svs, 330 Jay St 29th FL, Brooklyn, NY,11201 - BROOKLYN, NY 11201Position Type: Full-TimeEducation Level: Associates Degree or EquivalentSalary Range: $27.00 - $33.00 HourlyTravel Percentage: Up to 25%Job Shift: Day\\r\\nThe IT Technician will&nbsp;provide technical support and assistance to computer users. The position involves troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter. Duties also include troubleshooting agency site networks.\\r\\n\\r\\n\\r\\n\\r\\n\\tTriage, troubleshoot and resolve end user&rsquo;s IT issues\\r\\n\\tSet up new computers/laptops.\\r\\n\\tTroubleshoot desktops and laptops\\r\\n\\tTroubleshoot networking issues at agency sites.\\r\\n\\tKnowledge of Active Directory required.\\r\\n\\tDrive to sites as needed to resolve end user IT issues that require an in-person visit.\\r\\n\\tDrive to sites as needed to resolve IT infrastructure issues.\\r\\n\\tAble to physically install networking equipment when necessary (access points, network switches, etc.)\\r\\n\\tTake initiative on learning agency SaaS platforms.\\r\\n\\tWork with the rest of IT team to collaborate on solutions.\\r\\n\\tTroubleshoot issues with full O365 suite (Outlook, teams, sharepoint, one drive)\\r\\n\\tMaintain asset inventory and utilized asset tracking platform.\\r\\n\\tTroubleshoot phone issues (VoIP, PBX)\\r\\n\\tBe able to perform remote troubleshooting using LogMeIn, over the phone and email.\\r\\n\\tDevelop a thorough understanding of agency-specific technology (payroll setup, email system, infrastructure, site layouts, etc)\\r\\n\\tPerforming other duties as assigned in order to fulfill the objectives of this position.\\r\\n\\r\\nQualifications\\n\\n\\tAssociates degree&nbsp;and any of the following certifications:&nbsp;CompTIA A+ / AZ-900 &mdash; Azure Fundamentals / MS-900 &mdash; Microsoft 365 Fundamentals / SC-900 &mdash; Security, Compliance, and Identity Fundamentals&nbsp;Required&nbsp;\\n\\tBachelor&#39;s degree in computer science, information systems or related field preferred.\\n\\tUnderstanding of Windows OS, Group Policy, Active Directory, and Microsoft O365 applications.\\n\\tComprehension of networking, hardware and application systems.\\n\\tOccasional work after hours or weekends.\\n\\tAbility to lift up to 20 lbs.\\n\\n\\n&nbsp;\\n\\nBenefits \\n\\nAt HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: \\n\\n\\n\\tRewarding Work in a team environment.\\n\\tPaid vacation, sick, personal days, and holidays.\\n\\t403(B) retirement plans with employer contribution.\\n\\tHealth, dental, vision and life insurance.\\n\\tEmployee Assistance Program (EAP).\\n\\tFlexible spending account (Dependent Care, Medical, Parking, and Transit).\\n\\tEmployee Appreciation Programs and Events.\\n\\tTuition Assistance Program.\\n\\tProfessional Development opportunities.\\n\\tWellhub Discount\\n\\tVerizon Wireless Discount.\\n\\tBJs Membership discount.\\n\\tDiscounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates &amp; more\\n\\n\\nHeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to&nbsp;[email protected].&nbsp;&nbsp;\\n\\n&nbsp;\\n\\nAbout Heartshare\\n\\nWho WE ARE:\\n\\nFor over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.\\n\\n&nbsp;\\n\\nTo learn more about HeartShare, please visit our website at&nbsp;www.heartshare.org&nbsp;or Follow us on&nbsp;Twitter&nbsp;LinkedIn&nbsp;YouTube&nbsp;Instagram&nbsp;Facebook\\n\\nHeartShare Human Services of New York | Homepage\\n\\nHeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.\\n\\n\",\"responsibilities\":\"\\r\\nThe IT Technician will&nbsp;provide technical support and assistance to computer users. The position involves troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter. Duties also include troubleshooting agency site networks.\\r\\n\\r\\n\\r\\n\\r\\n\\tTriage, troubleshoot and resolve end user&rsquo;s IT issues\\r\\n\\tSet up new computers/laptops.\\r\\n\\tTroubleshoot desktops and laptops\\r\\n\\tTroubleshoot networking issues at agency sites.\\r\\n\\tKnowledge of Active Directory required.\\r\\n\\tDrive to sites as needed to resolve end user IT issues that require an in-person visit.\\r\\n\\tDrive to sites as needed to resolve IT infrastructure issues.\\r\\n\\tAble to physically install networking equipment when necessary (access points, network switches, etc.)\\r\\n\\tTake initiative on learning agency SaaS platforms.\\r\\n\\tWork with the rest of IT team to collaborate on solutions.\\r\\n\\tTroubleshoot issues with full O365 suite (Outlook, teams, sharepoint, one drive)\\r\\n\\tMaintain asset inventory and utilized asset tracking platform.\\r\\n\\tTroubleshoot phone issues (VoIP, PBX)\\r\\n\\tBe able to perform remote troubleshooting using LogMeIn, over the phone and email.\\r\\n\\tDevelop a thorough understanding of agency-specific technology (payroll setup, email system, infrastructure, site layouts, etc)\\r\\n\\tPerforming other duties as assigned in order to fulfill the objectives of this position.\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"HEARTSHARE HUMAN SERVICES OF NEW YORK\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=3A72526C393045BB8A709C42D34E0024\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"330 Jay Street 29TH FL\",\"addressLocality\":\"BROOKLYN\",\"addressRegion\":\"NY\",\"postalCode\":11201,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\n\\n\\tAssociates degree&nbsp;and any of the following certifications:&nbsp;CompTIA A+ / AZ-900 &mdash; Azure Fundamentals / MS-900 &mdash; Microsoft 365 Fundamentals / SC-900 &mdash; Security, Compliance, and Identity Fundamentals&nbsp;Required&nbsp;\\n\\tBachelor&#39;s degree in computer science, information systems or related field preferred.\\n\\tUnderstanding of Windows OS, Group Policy, Active Directory, and Microsoft O365 applications.\\n\\tComprehension of networking, hardware and application systems.\\n\\tOccasional work after hours or weekends.\\n\\tAbility to lift up to 20 lbs.\\n\\n\\n&nbsp;\\n\\nBenefits \\n\\nAt HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: \\n\\n\\n\\tRewarding Work in a team environment.\\n\\tPaid vacation, sick, personal days, and holidays.\\n\\t403(B) retirement plans with employer contribution.\\n\\tHealth, dental, vision and life insurance.\\n\\tEmployee Assistance Program (EAP).\\n\\tFlexible spending account (Dependent Care, Medical, Parking, and Transit).\\n\\tEmployee Appreciation Programs and Events.\\n\\tTuition Assistance Program.\\n\\tProfessional Development opportunities.\\n\\tWellhub Discount\\n\\tVerizon Wireless Discount.\\n\\tBJs Membership discount.\\n\\tDiscounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates &amp; more\\n\\n\\nHeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to&nbsp;[email protected].&nbsp;&nbsp;\\n\\n&nbsp;\\n\\nAbout Heartshare\\n\\nWho WE ARE:\\n\\nFor over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.\\n\\n&nbsp;\\n\\nTo learn more about HeartShare, please visit our website at&nbsp;www.heartshare.org&nbsp;or Follow us on&nbsp;Twitter&nbsp;LinkedIn&nbsp;YouTube&nbsp;Instagram&nbsp;Facebook\\n\\nHeartShare Human Services of New York | Homepage\\n\\nHeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.\\n\\n\",\"experienceRequirements\":\"\\n\\n\\tAssociates degree&nbsp;and any of the following certifications:&nbsp;CompTIA A+ / AZ-900 &mdash; Azure Fundamentals / MS-900 &mdash; Microsoft 365 Fundamentals / SC-900 &mdash; Security, Compliance, and Identity Fundamentals&nbsp;Required&nbsp;\\n\\tBachelor&#39;s degree in computer science, information systems or related field preferred.\\n\\tUnderstanding of Windows OS, Group Policy, Active Directory, and Microsoft O365 applications.\\n\\tComprehension of networking, hardware and application systems.\\n\\tOccasional work after hours or weekends.\\n\\tAbility to lift up to 20 lbs.\\n\\n\\n&nbsp;\\n\\nBenefits \\n\\nAt HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: \\n\\n\\n\\tRewarding Work in a team environment.\\n\\tPaid vacation, sick, personal days, and holidays.\\n\\t403(B) retirement plans with employer contribution.\\n\\tHealth, dental, vision and life insurance.\\n\\tEmployee Assistance Program (EAP).\\n\\tFlexible spending account (Dependent Care, Medical, Parking, and Transit).\\n\\tEmployee Appreciation Programs and Events.\\n\\tTuition Assistance Program.\\n\\tProfessional Development opportunities.\\n\\tWellhub Discount\\n\\tVerizon Wireless Discount.\\n\\tBJs Membership discount.\\n\\tDiscounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates &amp; more\\n\\n\\nHeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to&nbsp;[email protected].&nbsp;&nbsp;\\n\\n&nbsp;\\n\\nAbout Heartshare\\n\\nWho WE ARE:\\n\\nFor over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.\\n\\n&nbsp;\\n\\nTo learn more about HeartShare, please visit our website at&nbsp;www.heartshare.org&nbsp;or Follow us on&nbsp;Twitter&nbsp;LinkedIn&nbsp;YouTube&nbsp;Instagram&nbsp;Facebook\\n\\nHeartShare Human Services of New York | Homepage\\n\\nHeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.\\n\\n\",\"validThrough\":\"2026-06-17\",\"workHours\":\"Day\",\"educationRequirements\":\"Associates Degree or Equivalent\"}",
    "applyAvailable": true,
    "educationLevel": "Associates Degree or Equivalent",
    "qualifications": "<div>\n<ul>\n\t<li>Associates degree&nbsp;<strong>and</strong> any of the following certifications:&nbsp;CompTIA A+ / AZ-900 &mdash; Azure Fundamentals / MS-900 &mdash; Microsoft 365 Fundamentals / SC-900 &mdash; Security, Compliance, and Identity Fundamentals&nbsp;<strong>Required&nbsp;</strong></li>\n\t<li>Bachelor&#39;s degree in computer science, information systems or related field preferred.</li>\n\t<li>Understanding of Windows OS, Group Policy, Active Directory, and Microsoft O365 applications.</li>\n\t<li>Comprehension of networking, hardware and application systems.</li>\n\t<li>Occasional work after hours or weekends.</li>\n\t<li>Ability to lift up to 20 lbs.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong>Benefits </strong></p>\n\n<p>At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: </p>\n\n<ul>\n\t<li>Rewarding Work in a team environment.</li>\n\t<li>Paid vacation, sick, personal days, and holidays.</li>\n\t<li>403(B) retirement plans with employer contribution.</li>\n\t<li>Health, dental, vision and life insurance.</li>\n\t<li>Employee Assistance Program (EAP).</li>\n\t<li>Flexible spending account (Dependent Care, Medical, Parking, and Transit).</li>\n\t<li>Employee Appreciation Programs and Events.</li>\n\t<li>Tuition Assistance Program.</li>\n\t<li>Professional Development opportunities.</li>\n\t<li>Wellhub Discount</li>\n\t<li>Verizon Wireless Discount.</li>\n\t<li>BJs Membership discount.</li>\n\t<li>Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates &amp; more</li>\n</ul>\n\n<p>HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to&nbsp;<a href=\"mailto:[email protected]\" target=\"_blank\">[email protected]</a>.&nbsp;&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>About Heartshare</strong></p>\n\n<p>Who WE ARE:</p>\n\n<p>For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.</p>\n\n<p>&nbsp;</p>\n\n<p>To learn more about HeartShare, please visit our website at&nbsp;<a href=\"http://www.heartshare.org/\" target=\"_blank\">www.heartshare.org</a>&nbsp;or Follow us on&nbsp;<a href=\"https://twitter.com/home\" target=\"_blank\">Twitter</a>&nbsp;<a href=\"https://www.linkedin.com/company/heartshare-human-services-of-new-york/mycompany/\" target=\"_blank\">LinkedIn</a>&nbsp;<a href=\"https://www.youtube.com/user/HeartShareNY\" target=\"_blank\">YouTube</a>&nbsp;<a href=\"https://www.instagram.com/heartshare/\" target=\"_blank\">Instagram</a>&nbsp;<a href=\"https://www.facebook.com/heartshare/\" target=\"_blank\">Facebook</a></p>\n\n<p>HeartShare Human Services of New York | Homepage</p>\n\n<p>HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.</p>\n</div>\n",
    "descriptionTitle": "Description",
    "travelPercentage": "Up to 25%",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2021-10-12T14:03:49.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 316813,
    "isHotJob": false,
    "jobTitle": "IT Tech",
    "postedOn": "",
    "locations": "HeartShare Human Svs, 330 Jay St 29th FL, Brooklyn, NY,11201 - BROOKLYN, NY 11201",
    "remoteType": "",
    "description": "\r\nThe IT Technician will provide technical support and assistance to computer users. The position involves troubleshooting, diagnosing, and resolving ...",
    "positionType": "Full-Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/316813",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 20567
  },
  "detail_errors": []
}