Business Office Manager

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    "description": "<p><strong>Business Office Manager (Front Desk &amp; Operations)</strong><br />\r\n<strong>The Peaks at Millcreek &ndash; An Avista Senior Living Community</strong></p>\r\n\r\n<p><strong>Where Kindness Counts</strong></p>\r\n\r\n<p>At The Peaks at Millcreek, kindness is at the heart of everything we do. We are an independent living community dedicated to providing a high-class, hospitality-driven experience for our residents. Every interaction matters, and every team member plays a role in creating a warm, welcoming environment where residents feel valued and at home.</p>\r\n\r\n<p>We are seeking a <strong>people-focused, customer-driven Business Office Manager</strong> who thrives in a dynamic environment, enjoys building meaningful relationships, and takes pride in creating exceptional first impressions.</p>\r\n\r\n<hr />\r\n<h3><strong>Position Overview</strong></h3>\r\n\r\n<p>The Business Office Manager plays a vital role in the day-to-day operations of the community, serving as both a <strong>leader and the face of the front desk</strong>. This position combines administrative leadership, financial oversight, and hospitality-driven service.</p>\r\n\r\n<p>You will:</p>\r\n\r\n<ul>\r\n\t<li>Work the front desk <strong>Monday&ndash;Friday, 9:00 AM &ndash; 5:00 PM</strong></li>\r\n\t<li>Oversee and support a team of receptionists covering evening and overnight shifts</li>\r\n\t<li>Ensure smooth business office operations including billing, accounts payable/receivable, and onboarding</li>\r\n\t<li>Help create a welcoming, professional, and kindness-driven culture for residents, families, and team members</li>\r\n</ul>\r\n\r\n<p>This role is perfect for someone who enjoys wearing multiple hats, values accountability, and wants to grow their career in senior living.</p>\r\n\r\n<hr />\r\n<h3><strong>Key Responsibilities</strong></h3>\r\n\r\n<p><strong>Front Desk &amp; Customer Experience</strong></p>\r\n\r\n<ul>\r\n\t<li>Serve as the primary point of contact and <strong>first impression</strong> for all residents, guests, and prospective residents</li>\r\n\t<li>Create a warm, welcoming, and hospitality-driven environment where kindness is evident in every interaction</li>\r\n\t<li>Support the sales experience by engaging with prospects and contributing to positive tours and visits</li>\r\n</ul>\r\n\r\n<p><strong>Leadership &amp; Team Support</strong></p>\r\n\r\n<ul>\r\n\t<li>Oversee and support reception staff across evening and overnight shifts</li>\r\n\t<li>Train, coach, and ensure consistency in front desk operations and service standards</li>\r\n\t<li>Foster a culture of teamwork, accountability, and kindness</li>\r\n</ul>\r\n\r\n<p><strong>Business Office Operations</strong></p>\r\n\r\n<ul>\r\n\t<li>Manage <strong>accounts receivable, accounts payable, and resident billing</strong></li>\r\n\t<li>Ensure timely rent collection and accurate financial processing</li>\r\n\t<li>Maintain organized and compliant financial and administrative records</li>\r\n</ul>\r\n\r\n<p><strong>Onboarding &amp; HR Support</strong></p>\r\n\r\n<ul>\r\n\t<li>Oversee the onboarding process for new team members, including paperwork and orientation</li>\r\n\t<li>Partner with department leaders to ensure new hires are properly trained, welcomed, and supported during their first 30 days</li>\r\n\t<li>Help create a positive and engaging employee experience</li>\r\n</ul>\r\n\r\n<p><strong>Administrative Support</strong></p>\r\n\r\n<ul>\r\n\t<li>Support the Executive Director with administrative and operational tasks</li>\r\n\t<li>Assist in maintaining efficient and organized business office functions</li>\r\n</ul>\r\n\r\n<hr />\r\n<h3><strong>What We&rsquo;re Looking For</strong></h3>\r\n\r\n<ul>\r\n\t<li>A genuine passion for <strong>kindness, service, and working with people</strong></li>\r\n\t<li>Strong customer service and interpersonal skills</li>\r\n\t<li>Organized, detail-oriented, and accountable</li>\r\n\t<li>Self-starter with a proactive and solution-focused mindset</li>\r\n\t<li>Ability to multitask and thrive in a fast-paced environment</li>\r\n\t<li>Experience with billing, AP/AR, or administrative operations preferred</li>\r\n\t<li>Leadership or supervisory experience is a plus</li>\r\n</ul>\r\n\r\n<hr />\r\n<h3><strong>Why This Role is Unique</strong></h3>\r\n\r\n<p>This position offers exposure to multiple areas of community operations, making it an excellent opportunity for someone looking to <strong>grow their career in senior living</strong>. You&rsquo;ll gain experience in leadership, finance, operations, and customer experience&mdash;all while making a meaningful impact.</p>\r\n\r\n<hr />\r\n<h3><strong>Compensation</strong></h3>\r\n\r\n<ul>\r\n\t<li><strong>$45,000 &ndash; $55,000 annually</strong>, depending on experience</li>\r\n</ul>\r\n\r\n<hr />\r\n<h3><strong>Benefits (Full-Time)</strong></h3>\r\n\r\n<ul>\r\n\t<li>Medical, Dental, and Vision Insurance</li>\r\n\t<li>Paid Time Off</li>\r\n\t<li>401(k) (available after 1 year of service)</li>\r\n\t<li>Career growth and advancement opportunities</li>\r\n</ul>\r\n\r\n<hr />\r\n<h3><strong>Join Our Team</strong></h3>\r\n\r\n<p>If you are patient, empathetic, solution-focused, and passionate about making a difference in the lives of others, we invite you to apply.</p>\r\n\r\n<p>At The Peaks at Millcreek, you&rsquo;re not just joining a team&mdash;you&rsquo;re joining a community where <strong>kindness truly counts</strong>.</p>\r\n\r\n<hr />\r\n<p><strong>Apply today and help us create meaningful moments every day.</strong></p>\r\n",
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