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Assoc. Operations Support Spec (Underwriting)

3841904f 7b2d 4035 A6fd 47a7d40f0df3 19000101 000001 · York, PA, US, York, PA · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3841904f 7b2d 4035 A6fd 47a7d40f0df3 19000101 000001
TitleAssoc. Operations Support Spec (Underwriting)
Normalized title-
Department / team-
LocationYork, PA, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-16 / 2026-06-18
Changed / last seen2026-06-18 / 2026-06-18

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in York.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company3841904f 7b2d 4035 A6fd 47a7d40f0df3 19000101 000001
Sourcebf53c314-1bf7-4011-abb4-20a86205df33
ATS providerADP Workforce Now Recruiting

Description

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking an Associate Operations Support Specialist in our Client Service Operations department. This position is responsible for operational support and administrative functions of GIG, and our external distribution network, within established quality, service and productivity standards under general supervision. The successful candidate will also: Assist with procedure development and maintenance to meet established standards Work with various departments and programs within GIG to ensure cross-functional communication and collaboration. Gather information from clients and/or GIG business units to define problems. Identify, analyze, develop and test proposed business solutions for business problems and issues. Assist with development of support plan to prioritize and resolve operational issues. Address client issues promptly and accurately. Handle escalated issues and follow-up on outstanding issues promptly. This position is required to be onsite at our York, PA office. Key Responsibilities Reviews identified account and processing differences and forward to appropriate Underwriting Assistant for resolution. Completes any special projects given by management. Performs cancellations and non-renewals for P&C Underwriting staff in all systems within territory. Completes quote and QFE purges, pricing sheet intervention and document repository cleanup as requested by Underwriting staff. Prepares manual billing in ConceptOne for GRP and GHP SL, as well as Workers’ Compensation. Evaluates and analyzes system issues as identified by the underwriting staff and provide resolution to same. Handles inquiries from Underwriting staff on business rules and systems and provides solutions. Participates in cross team discussions within Client Service Operations to identify efficiencies and collaborative projects. Performs responsibilities necessary to ensure the accurate and efficient processing of assignments within designated span of control, line of business and area of specialization. Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network. Maintains confidentiality of information and disposes of material in approved manner. Contributes to the team effort by performing other assigned duties as needed. What We’re Looking For High School Diploma or equivalent required. One (1) year work experience with insurance systems, or appropriate transferrable experience in a related field. Technical Qualifications: Basic knowledge of related computer applications and basic computer technologies. Basic knowledge of insurance company and agency operations. Basic problem-solving and analytical skills. Ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills. Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines. Must be flexible and adaptable to changing priorities and directions. Upon employment associate is required to: Successfully complete AINS 101. Must be willing to maintain and expand level of technical and professional skills. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 6

Full job record

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Source IDbf53c314-1bf7-4011-abb4-20a86205df33
Board IDbf53c314-1bf7-4011-abb4-20a86205df33
Provideradp_workforcenow
Provider Job Key578753
TitleAssoc. Operations Support Spec (Underwriting)
Normalized Title—
Statusactive
Activeyes
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Workplace Typeon_site
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CountryUnited States
RegionPA
CityYork
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First Seen At2026-06-18 13:30:25Z
Last Seen At2026-06-18 13:30:25Z
Last Checked At2026-06-18 13:30:25Z
Last Changed At2026-06-18 13:30:25Z
Inactive At—
Source Posted At2026-06-16 18:18:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong><span style=\"font-size:19px;font-family:Calibri;\">&nbsp;</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size: 19px; font-family: \"times new roman\", serif;'>Who We Are</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate&mdash;the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen&rsquo;s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 19px;\">About the Position</span></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>Glatfelter Insurance Group is seeking an <strong>Associate Operations Support Specialist</strong> in our Client Service Operations department. This position is responsible for operational support and administrative functions of GIG, and our external distribution network, within established quality, service and productivity standards under general supervision. &nbsp;The successful candidate will also:</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style='font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">Assist with procedure development and maintenance to meet established standards<br></span></li><li style='font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">Work with various departments and programs within GIG to ensure cross-functional communication and collaboration.&nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">Gather information from clients and/or GIG business units to define problems. &nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">Identify, analyze, develop and test proposed business solutions for business problems and issues. &nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">Assist with development of support plan to prioritize and resolve operational issues. &nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">Address client issues promptly and accurately. &nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">Handle escalated issues and follow-up on outstanding issues promptly.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>This position is required to be onsite at our York, PA office.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 19px;\">&nbsp;</span></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 19px;\">Key Responsibilities</span></strong></span></p><ul style=\"list-style-type: disc;\"><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Reviews identified account and processing differences and forward to appropriate Underwriting Assistant for resolution.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Completes any special projects given by management.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Performs cancellations and non-renewals for P&amp;C Underwriting staff in all systems within territory.&nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Completes quote and QFE purges, pricing sheet intervention and document repository cleanup as requested by Underwriting staff.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Prepares manual billing in ConceptOne for GRP and GHP SL, as well as Workers&rsquo; Compensation.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Evaluates and analyzes system issues as identified by the underwriting staff and provide resolution to same. &nbsp; &nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Handles inquiries from Underwriting staff on business rules and systems and provides solutions.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Participates in cross team discussions within Client Service Operations to identify efficiencies and collaborative projects.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Performs responsibilities necessary to ensure the accurate and efficient processing of assignments within designated span of control, line of business and area of specialization.&nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Maintains confidentiality of information and disposes of material in approved manner.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Contributes to the team effort by performing other assigned duties as needed.&nbsp;</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 19px;\">What We&rsquo;re Looking For</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in 0in 8pt; font-size: 11pt; font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">High School Diploma or equivalent required.</span><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></li><li style='margin: 0in 0in 8pt; font-size: 11pt; font-family: \"times new roman\", serif;'><span style=\"font-size: 14pt;\">One (1) year work experience with insurance systems, or appropriate transferrable experience in a related field. &nbsp;</span></li></ul></div><p><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 19px;\">Technical Qualifications:</span></strong></span></p><ul style=\"list-style-type: disc;\"><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Basic knowledge of related computer applications and basic computer technologies.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Basic knowledge of insurance company and agency operations.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Basic problem-solving and analytical skills.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Must be flexible and adaptable to changing priorities and directions.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 19px;\">Upon employment associate is required to:</span></strong></span></p><ul style=\"list-style-type: disc;\"><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Successfully complete AINS 101.&nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"line-height: 115%; font-size: 19px;\">Must be willing to maintain and expand level of technical and professional skills.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 19px;\">Why Choose Glatfelter?</span></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. &nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>We believe in fostering our associates&#39; development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 19px;\">Equal Opportunity Employer</span></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission &ndash; creating a foundation for a creative workplace that leads to innovation, growth, and profitability. &nbsp; Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>Job Grade: 6</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size: 19px; font-family: \"times new roman\", serif;'>&nbsp;</span></p></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Assoc. Operations Support Spec (Underwriting)",
    "clientRequisitionID": "2168",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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          "postalCode": "17405",
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    "screeningRequirements": [],
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}
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