Customer Success Manager

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  "description": "<p>We are looking for a proactive and client-focused Customer Success Manager to join our growing team. </p><p>This is an exciting opportunity for someone passionate about the Digital Advertising space. <br>You will play a key role in managing client’s needs while contributing to the company’s overall growth targets.<br></p><p><strong>Time zone:</strong> CET<br><br><strong>Responsibilities:</strong></p><ul><li><p>Build and maintain strong partner relationships, acting as their primary point of contact and trusted advisor</p></li></ul><ul><li><p>Ensure a smooth transition from Business Development to AdOps for a successful onboarding process;</p></li><li><p>Help set clear expectations internally and with the partner around performance, timelines, and deliverables</p></li></ul><ul><li><p>Monitor and analyze client performance and trends across daily, weekly, monthly and quarterly timeframes to identify missed and growth opportunities&nbsp;</p></li><li><p>Conduct regular check-ins and performance reviews, understanding partner goals and unlocking opportunities for up-sell/cross-sell&nbsp;</p></li><li><p>Proactively address challenges and recommend solutions</p></li></ul><ul><li><p>Collaborate with internal teams (Business Development, Technical Team and AdOps) around client strategy from pre-sale, to onboarding and post launch lifecycle stages.&nbsp;</p></li><li><p>Be the voice of the customer internally, communicating their feedback and goals&nbsp;</p></li></ul><ul><li><p>Stay informed on industry trends and new opportunities in the digital advertising space (especially in programmatic - OpenRTB, VAST and compliance regulations)</p></li></ul><p style=\"min-height: 1.7em;\"></p>",
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  "company_name": "AI Digital",
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  "published_at": "2026-05-20 13:32:29 UTC",
  "requirements": "<p style=\"min-height: 1.7em;\"></p><ul><li><p>3+ years of experience in Customer Success, Account Management, or Client Services in the Digital Advertising space, preferably with exposure in programmatic advertising (in CTV and mobile environments)</p></li><li><p>Excellent communication and presentation skills</p></li><li><p>Experience with SSPs/DSPs/SDKs work and understanding of programmatic monetization</p></li><li><p>Follow established workflows while actively identifying opportunities for process improvement and automation.</p></li><li><p>Analytical mindset with the ability to interpret and explain overall performance metrics</p></li><li><p>Strong organizational and project management skills&nbsp;</p></li><li><p>Able to navigate in a fast-paced environment, showing a sense of proactiveness, adaptability, ownership and team-oriented mindset</p></li><li><p>Proficiency in reporting tools like Tableau or Clicdata, as well as Excel and Powerpoint</p><p style=\"min-height: 1.7em;\"></p><p><strong>What we offer:</strong></p><ul><li><p>USD compensation that values your expertise‍</p></li><li><p>Work from anywhere: Fully remote to suit your lifestyle‍</p></li><li><p>31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter‍</p></li><li><p>Growth-focused environment: Access to learning resources and clear pathways for growth‍</p></li><li><p>Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more</p></li><li><p>‍A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together</p></li></ul></li></ul>",
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      "description": "<p>We are looking for a proactive and client-focused Customer Success Manager to join our growing team. </p><p>This is an exciting opportunity for someone passionate about the Digital Advertising space. <br>You will play a key role in managing client’s needs while contributing to the company’s overall growth targets.<br></p><p><strong>Time zone:</strong> CET<br><br><strong>Responsibilities:</strong></p><ul><li><p>Build and maintain strong partner relationships, acting as their primary point of contact and trusted advisor</p></li></ul><ul><li><p>Ensure a smooth transition from Business Development to AdOps for a successful onboarding process;</p></li><li><p>Help set clear expectations internally and with the partner around performance, timelines, and deliverables</p></li></ul><ul><li><p>Monitor and analyze client performance and trends across daily, weekly, monthly and quarterly timeframes to identify missed and growth opportunities&nbsp;</p></li><li><p>Conduct regular check-ins and performance reviews, understanding partner goals and unlocking opportunities for up-sell/cross-sell&nbsp;</p></li><li><p>Proactively address challenges and recommend solutions</p></li></ul><ul><li><p>Collaborate with internal teams (Business Development, Technical Team and AdOps) around client strategy from pre-sale, to onboarding and post launch lifecycle stages.&nbsp;</p></li><li><p>Be the voice of the customer internally, communicating their feedback and goals&nbsp;</p></li></ul><ul><li><p>Stay informed on industry trends and new opportunities in the digital advertising space (especially in programmatic - OpenRTB, VAST and compliance regulations)</p></li></ul><p style=\"min-height: 1.7em;\"></p>",
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