Cloud Support Engineer

{
  "content_hash": "6f6589f75d8bf61436a89891328730e9d34b5ed13f42ad93acba9f68be9badaa",
  "source_hash": "5a5dd3340cf379b7ad2ea50b7bf1bc285c6c065e70b30fd8c5a457ea4c2a01e2",
  "last_changed_at": "2026-05-30T05:48:07.703Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Hamilton, 3204, New Zealand",
    "city": "Hamilton",
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:12:13.680Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Hamilton, 3204, New Zealand",
      "city": "Hamilton",
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "42",
    "isRemote": null,
    "location": {
      "city": "Hamilton",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18436",
    "locationType": "0",
    "jobOpeningName": "Cloud Support Engineer",
    "departmentLabel": "Hamilton Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Hamilton",
      "state": null,
      "postalCode": "3204",
      "addressCountry": "New Zealand"
    },
    "datePosted": "2026-05-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Cloudland – Where Innovation Meets Collaboration</span></span></p>\n<p>At<span> </span><span style=\"font-weight: bold\">Cloudland</span>, we’re shaping the future of modern work. From DaaS/IaaS and M365 Modern Workplace to cloud automation, we deliver cutting-edge solutions with a strong focus on primary healthcare providers and Professional Services organisations. Our reach spans New Zealand and Australia, and we take pride in fostering a team culture of collaboration, innovation, and excellence.</p>\n<p>Our people are at the heart of what we do. We don’t just provide technology, we create solutions that empower businesses. If you’re looking for a team where you can grow, contribute, and make a real impact, you’ve come to the right place.</p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">The Opportunity - Cloud Support Engineer</span></span></p>\n<p>Now, we're looking for a Cloud Support Engineer to join our Hamilton branch - a role that offers more than just technical support. This is a stepping stone to a dynamic career path, where you’ll gain exposure to service management, operations, platform development, and sales across our locations.</p>\n<p>Why Join Us?</p>\n<ul>\n<li>Work alongside a passionate and experienced team dedicated to innovation and excellence.</li>\n<li>Be mentored by senior engineers and leadership, helping you elevate your technical skills and expertise.</li>\n<li>Engage with a diverse range of clients, from startups to enterprise-level businesses.</li>\n<li>Play a key role in a company that values collaboration, career growth, and personal development.</li>\n</ul>\n<p>What You’ll Do:</p>\n<ul>\n<li>Provide Level 1 and 2 remote (and occasional onsite) technical support to our clients.</li>\n<li>Manage Service Desk calls, troubleshoot complex issues, and escalate when necessary.</li>\n<li>Act as a technical escalation point for the wider team when required.</li>\n<li>Participate in a paid on-call roster to ensure seamless service.</li>\n<li>Work autonomously while contributing to a supportive and high-performing team.</li>\n</ul>\n<p>Who You Are:</p>\n<ul>\n<li>A problem-solver with a proven track record in Level 2 (or similar) Service Desk roles.</li>\n<li>Skilled in Microsoft infrastructure and M365 technologies.</li>\n<li>An excellent communicator, able to build strong relationships with clients and colleagues.</li>\n<li>Quick-thinking, adaptable, and able to thrive under pressure.</li>\n<li>A team player who takes pride in delivering top-tier customer service.</li>\n<li>Experience with primary healthcare PMS systems is a plus!</li>\n</ul>\n<p>What We’re Looking For:</p>\n<ul>\n<li>A positive attitude, motivation, and reliability.</li>\n<li>Someone who truly cares about doing what’s right for the customer.</li>\n<li>NZ residency or legal work rights and a full driver’s license (Hamilton based applicants preferred).</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Your Future Starts Here</span></span></p>\n<p>This is more than just a job - it’s an opportunity to grow in a company that champions innovation, teamwork, and career progression. Whether you're looking to expand your technical expertise or step into leadership roles, we provide the foundation for your success.</p>\n<p>Ready to take the next step? Apply today and be part of something extraordinary!</p>",
    "compensation": null,
    "departmentId": "18436",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Cloud Support Engineer",
    "departmentLabel": "Hamilton Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://cloudland.bamboohr.com/careers/42",
    "employmentStatusLabel": "Full-Time"
  }
}