Front Office Associate - HIEX Chennai OMR Thoraipakkam

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    "ExternalDescriptionStr": "<div>\n First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.\n</div>\n<div>\n <br>\n</div>\n<div>\n A little taste of your day-to-day:\n</div>\n<div>\n <br>\n</div>\n<div>\n Every day is different, but you’ll mostly be:\n</div>\n<div>\n ●<span> </span>Kicking off truly memorable guest experiences with the warmest of welcomes\n</div>\n<div>\n ●<span> </span>Acknowledging IHG Rewards Club members and returning guests in person or over the phone\n</div>\n<div>\n ●<span> </span>Taking, managing, and receiving payments for guest bookings\n</div>\n<div>\n ●<span> </span>Making the check-in and check-out process feel swift and seamless\n</div>\n<div>\n ●<span> </span>Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations\n</div>\n<div>\n ●<span> </span>Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations\n</div>\n<div>\n <br>\n</div>\n<div>\n What We need from you:\n</div>\n<div>\n <br>\n</div>\n<div>\n ●<span> </span>Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to&nbsp;\n</div>\n<div>\n ●<span> </span>Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories&nbsp;\n</div>\n<div>\n ●<span> </span>Fluency in the local language - extra language skills would be great, but not essential&nbsp;\n</div>\n<div>\n ●<span> </span>Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills\n</div>\n<div>\n <br>\n</div>\n<div>\n What you can expect from us:\n</div>\n<div>\n <br>\n</div>\n<div>\n We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;\n</div>\n<div>\n <br>\n</div>\n<div>\n Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;\n</div>\n<div>\n <br>\n</div>\n<div>\n IHG gives every member of the team&nbsp; the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing\n</div>\n<div>\n &nbsp;framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.&nbsp;&nbsp;\n</div>\n<div>\n <br>\n</div>\n<div>\n So, join us and you’ll become part of our ever-growing global family.\n</div>",
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