Guest Services Shift Lead

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  "last_changed_at": "2026-06-06T10:17:21.502Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "National Aquarium Pier 3, 410-576-8532, Baltimore, MD, United States",
    "city": "Baltimore",
    "region": "MD",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-03T12:13:01.648Z",
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    "included": true,
    "language": "en",
    "location": {
      "raw": "National Aquarium Pier 3, 410-576-8532, Baltimore, MD, United States",
      "city": "Baltimore",
      "region": "MD",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
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  "salary_period": "day",
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{}

{
  "Id": "92b60ff7-1be7-4674-a5a9-34468c811f07",
  "Title": "Guest Services Shift Lead",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
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      "Address": {
        "City": "Baltimore",
        "Line1": "501 E Pratt St",
        "Line2": null,
        "State": {
          "Code": "MD",
          "Name": "Maryland"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "21202"
      },
      "Coordinates": {
        "Latitude": 39.28668306900702,
        "Longitude": -76.6084394387195
      },
      "DisplayName": true,
      "LocalizedName": "410-576-8532",
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": true,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": true,
      "LocalizedDescription": "National Aquarium Pier 3"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-28T13:32:19.709Z",
  "JobCategoryName": "Guest Services Operations",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "The National Aquarium (NA) is seeking a Guest Services Shift Lead responsible for leading by example in anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. This position is expected to maintain daily communication with the team of Guest Service Representatives/Specialists to create informed Aquarium representatives, monitor service levels and coach them for a successful future at NA. Responsibilities include taking the initiative to support the needs of guests from the moment of arrival through departure, ensuring all requests are addressed with enthusiasm and always following Aquarium policies and procedures while keeping in mind the Aquarium values of Connection, Curiosity, Optimism, Service and Wellbeing.",
  "MatchedLocations": [],
  "RequisitionNumber": "GUEST002108"
}