Customer Implementation Consultant

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  "source_hash": "83893393b7f7fa73d40f00107c429c44be31b23557c4a482281bffd8ce928233",
  "last_changed_at": "2026-06-06T09:46:35.489Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "Norwich, Norfolk, NR4 6DJ, United Kingdom",
    "city": "Norwich",
    "region": "Norfolk",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-03T10:28:56.806Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Norwich, Norfolk, NR4 6DJ, United Kingdom",
      "city": "Norwich",
      "region": "Norfolk",
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "537",
    "isRemote": null,
    "location": {
      "city": "Norwich",
      "state": "Norfolk"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19781",
    "locationType": "0",
    "jobOpeningName": "Customer Implementation Consultant",
    "departmentLabel": "Implementation",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Norwich",
      "state": "Norfolk",
      "postalCode": "NR4 6DJ",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the role:</span></p>\n<p>A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li>Deliver training for new customers as part of their onboarding process</li>\n<li>Take inbound customer support calls, answer webchats and tickets</li>\n<li>Provide excellent customer service by phone, email, webchat and online user support</li>\n<li>Where appropriate, escalate and accurately record customer data</li>\n<li>Conduct remote trouble-shooting and training sessions with clients</li>\n<li>Develop and maintain an in-depth knowledge on all products and services</li>\n<li>Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Requirements:</span></p>\n<p>The best candidate for this role would be;</p>\n<ul>\n<li>Driven and proactive - Can work independently and is determined to succeed (essential)</li>\n<li>Organised - Manage diary, phone and update systems with great attention to detail (essential)</li>\n<li>Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)</li>\n<li>Personable - Able to keep calm and show empathy for customers (essential)</li>\n</ul>\n<p>Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)<br></p>\n<p><br></p>\n<p><br></p>",
    "compensation": "26,436",
    "departmentId": "19781",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Implementation Consultant",
    "departmentLabel": "Implementation",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://eposnowgroup.bamboohr.com/careers/537",
    "employmentStatusLabel": "Full-Time"
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}