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Customer Care Specialist

Mira Home · Lindon, UT, United States · On Site · Active · $18 / hour · Rippling ATS

Job facts

FieldValue
CompanyMira Home
TitleCustomer Care Specialist
Normalized title-
Department / teamCustomer Care Center Frontline
LocationLindon, UT, United States
Work modelOn Site
Employment typeFull Time
Salary$18 / hour
Statusactive
ATS providerRippling ATS
Posted / first seen2026-03-03 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Mira Home.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Lindon.Open
Department jobsActive postings in Customer Care Center Frontline.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyMira Home
Sourcec6967443-931c-4eb6-a48b-e34a28265d82
ATS providerRippling ATS

Description

company About Mira Home - Pest Control At Mira Home, we are a pest control company. We believe a better world begins with a better home. We’re dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them. As local pest experts, we tailor our solutions to meet the unique needs of each customer, combining effective treatments with a commitment to safety, respect, and exceptional service. Beyond pest control, we’re passionate about making a positive impact in the communities we serve — supporting both neighbors near and far. When you join Mira Home, you’ll be part of a team that values integrity, service, and making everyday life a little brighter for those we serve. role Your new role: Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring. Are you a passionate individual who wants to deliver exceptional customer care and make a difference? As a Customer Care Specialist you will play a vital role in our customer focused team by making each customer interaction feel personalized, caring, and responsive. Your commitment to putting your customers first will ensure every customer feels supported, informed, and confident in the protection of their home and their decision to be a part of the Mira Family. Join us and be a part of our incredible team! Pay Information Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)! Base Pay: $18 Per Hour Schedule Hours: 12:15pm - 8:00pm Benefits: Health Savings Account (HSA) Health Insurance Dental Insurance Vision Insurance Paid Time Off HQ Building Perks Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred. Field Routes Pest Management Systems (1+ years experience) Your role in action: We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations: The Customer Care Specialist (CCS) serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The CCS collaborates with various internal teams to provide Elite customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC). Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach Answer and log calls from customers, technicians, and management in internal, secure system Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments Reschedule appointments for new and recurring pest control customers Perform daily and weekly PestRoutes system clean-ups or “scrubs” Appropriately escalate inquiries or issues to management Appropriately route sales and cancelation requests to their correct departments What you bring to the table: While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below: Have a commitment to honest and exceptional customer service Someone who is passionate about Customer care and Customer satisfaction Be willing to work Monday - Friday, alternating Saturdays and some holidays Specific consideration will be given to candidates who meet the above qualifications and: Experience with Field Routes Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS Proficient with the Microsoft Office Suite, Google Sheets etc. Work Location : In person

Full job record

Job IDecf5c3de61e4ab81e4623ebe6ec50627e61feb23
Org ID027933e8-74b9-4a61-959f-10260a5fe8ce
Source IDc6967443-931c-4eb6-a48b-e34a28265d82
Board IDc6967443-931c-4eb6-a48b-e34a28265d82
Providerrippling
Provider Job Key717d2d2c-0aa7-44fe-96cd-2a88db2b4f11
TitleCustomer Care Specialist
Normalized Title
Statusactive
Activeyes
Location TextLindon, UT, United States
DepartmentCustomer Care Center Frontline
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionUT
CityLindon
Salary RawBase Pay: $18 Per Hour Schedule Hours: 12:15pm - 8:00pm Benefits: Health Savings Account (HSA
Salary Min18
Salary Max
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://ats.rippling.com/mira-home/jobs/717d2d2c-0aa7-44fe-96cd-2a88db2b4f11
Apply URLhttps://ats.rippling.com/mira-home/jobs/717d2d2c-0aa7-44fe-96cd-2a88db2b4f11
First Seen At2026-05-29 07:15:53Z
Last Seen At2026-06-06 08:45:37Z
Last Checked At2026-06-06 08:45:37Z
Last Changed At2026-06-06 08:45:37Z
Inactive At
Source Posted At2026-03-03 02:03:10Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=mira-home/date=2026-06-06/2026-06-06T08-45-36-006Z-4bccb88a0f88108323f59de609c4838484d787ee2d7aa4c232c7fc24c26851c0.json
Event Fields
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Parsed Structured
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Extensions
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    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:13pt;text-decoration:underline;white-space:pre-wrap;\">Your new role:</strong></b></u></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Are you a passionate individual who wants to deliver exceptional customer care and make a difference? As a Customer Care Specialist you will play a vital role in our customer focused team by making each customer interaction feel personalized, caring, and responsive. Your commitment to putting your customers first will ensure every customer feels supported, informed, and confident in the protection of their home and their decision to be a part of the Mira Family.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Join us and be a part of our incredible team!</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><u><b><strong style=\"color:rgb(0,0,0);font-size:13pt;text-decoration:underline;white-space:pre-wrap;\">Pay Information</strong></b></u></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!</span></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:13pt;text-decoration:underline;white-space:pre-wrap;\">Base Pay:</strong></b></u></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><span style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">$18 Per Hour</span></u></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">Schedule Hours: </strong></b></u></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">12:15pm - 8:00pm</span></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:13pt;text-decoration:underline;white-space:pre-wrap;\">Benefits:</strong></b></u></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Health Savings Account (HSA)</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Health Insurance</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Dental Insurance</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Vision Insurance</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Paid Time Off</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">HQ Building Perks</span></li></ul><hr><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:13pt;text-decoration:underline;white-space:pre-wrap;\">Experience:</strong></b></u></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">One (1) year customer service experience or equivalent combination of education and experience required.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Inbound call center experience preferred.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Field Routes Pest Management Systems (1+ years experience)</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:13pt;text-decoration:underline;white-space:pre-wrap;\">Your role in action:</strong></b></u></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The Customer Care Specialist (CCS) serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The CCS collaborates with various internal teams to provide Elite customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC).</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Answer and log calls from customers, technicians, and management in internal, secure system</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Reschedule appointments for new and recurring pest control customers</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Perform daily and weekly PestRoutes system clean-ups or “scrubs”</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Appropriately escalate inquiries or issues to management</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Appropriately route sales and cancelation requests to their correct departments</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">What you bring to the table:</strong></b></u></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Have a commitment to honest and exceptional customer service</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Someone who is passionate about Customer care and Customer satisfaction</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Be willing to work Monday - Friday, alternating Saturdays and some holidays</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Specific consideration will be given to candidates who meet the above qualifications and:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience with Field Routes</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proficient with the Microsoft Office Suite, Google Sheets etc.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">Work Location</strong></b></u><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">: In person</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Mira Home - Pest Control </strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">At Mira Home, we are a pest control company. We believe a better world begins with a better home. We’re dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them. As local pest experts, we tailor our solutions to meet the unique needs of each customer, combining effective treatments with a commitment to safety, respect, and exceptional service. Beyond pest control, we’re passionate about making a positive impact in the communities we serve — supporting both neighbors near and far. When you join Mira Home, you’ll be part of a team that values integrity, service, and making everyday life a little brighter for those we serve.</span></p>"
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