Coordinator I, Donation

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    "requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p data-pasted=\"true\"><strong>Position Summary&nbsp;</strong></p><p>The Donation Coordinator (DC) I &ndash; is responsible for efficiently gathering, documenting, managing, and evaluating donor records obtained through the organization&rsquo;s Sharing Miracle program while monitoring incoming direct referrals for the Donor Services Center. This role supports Tissue Procurement while maintaining compliance with BioTissue exclusionary criteria, AATB standards, and FDA regulations.</p><p>The DC I supports the Donor Services Center by collecting and assembling all required documentation, including medical records, delivery records, acquisition records, laboratory results, and other relevant information. They work closely with strategic partners, hospital medical records departments and laboratories to ensure all necessary records are available for timely donor review including completion of all documentation within BioTissue&rsquo;s electronic donor management system.</p><p>Additionally, the DC I provides information to interested birth mothers and presents the opportunity for birth tissue donation. The role collaborates with Donation Coordinators Levels II and III, Tissue Acquisition Specialists, Exclusive Strategic Partners (ESPs), local acquisition sites, Tissue Procurement leadership, and Medical Directors to obtain any additional information needed for final donor eligibility determinations.</p><p>This position also supports Acquisition Operations to help ensure the success of local programs, assists with tracking metrics, and contributes to departmental initiatives as assigned. The DC I serves as a key resource in facilitating the donor eligibility determination process from initial assessment through manufacturing and may work cross-functionally with GMP/GTP-related departments, including Quality Assurance, Quality Control, Production, Supply Chain, and Facilities. This position plays a key role in the Aftercare process, generating outcome letters and other administrative functions as defined by the Manager, Donor Development and Communication.</p><p><strong>Essential Duties &amp; Responsibilities&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Collects, organizes, and uploads donor records into the electronic donor record system for both internally sourced donors and thoseacquiredthrough strategic partnerships. Documentation includes, but is not limited to, consent forms, DRAI, tissue acquisition records, physical examination forms, medical records,laboratory test results,hospital and prenatal records, and storage and traceability records.</li><li style=\"margin-left: 24px;\">Maintains strict confidentiality of donor and patient informationin accordance withHIPAA regulations and organizational policies.</li><li style=\"margin-left: 24px;\">Requests and obtainsadditionalinformation(AI)to support the donor eligibility process from hospitals,physicianor midwifery offices, and contracted or non-contracted records departments.&nbsp;</li><li style=\"margin-left: 24px;\">Collaboratesclosely with the Donor EligibilityAssessment CoordinatorsandtheSupervisor, Donor Recordsto resolve outstanding information requestsrelated to internally sourced donor charts.</li><li style=\"margin-left: 24px;\">Performsaccuratedata entryinto the electronic donor management systembased on incoming donor information from systems such as SAGE, as well as tissue packing and storage documentationfrom donorsacquiredthrough ESPs or internally sourced.</li><li style=\"margin-left: 24px;\">Retrieves donor information and records through secure electronic portals provided by ESPs.</li><li style=\"margin-left: 24px;\">Obtains and verifies infectious disease testing results and microbiological culturesin accordance withBioTissueexclusionary criteria, AATB standards, FDA regulations, and other applicable regulatory requirements to support donor eligibility determination.</li><li style=\"margin-left: 24px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW151739830 BCX8\"><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">Identifies</span><span class=\"NormalTextRun SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">, tracks, and resolves missing or incomplete information, providing regular status updates tothe Supervisor, Donor</span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">Records</span><span class=\"NormalTextRun SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">and internal stakeholders</span><span class=\"NormalTextRun SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">regarding</span><span class=\"NormalTextRun SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">donor records.</span></span></li><li style=\"margin-left: 24px;\">Completes all required documentation throughout the donor chart intake and review process, ensuringaccuratemaintenance, upload, and traceability of electronic records, including accuracy within ERP systems.</li><li style=\"margin-left: 24px;\">Ensures adherence to departmental quality standards bymaintainingtimelyprocessing and resolution of donor charts and corrections, maximizing opportunities fortransplantationand delivering high-quality internal and external customerservice.</li><li style=\"margin-left: 24px;\">Supports the Donor Allocation process, as needed, tofacilitatealternative disposition pathways through Door Allocation Partners (DAPs) and research use, maximizing impact of each donor gift.</li><li style=\"margin-left: 24px;\">Monitors call centerreferral intakesystems toassistpotential birth mothers, appropriately route calls, and follow up on voicemailsin a timely manner.</li><li style=\"margin-left: 24px;\">Ensures proper documentation, completeness,and secure storage of recorded phone consents in compliancewithaudit requirements, as well as the organization of those recordings.</li><li style=\"margin-left: 24px;\">Contacts potential birth mothers to provide information, answer questions, and offer supportregardingthe donation process. Documents all interactions within the electronic donor management system and coordinates informed consent discussions with appropriately trained staff.</li><li style=\"margin-left: 24px;\">Supports consented birth tissue donors by providing clear information, including pre- and post-acquisition updates, ensuring a positive and supportive donation experience.</li><li style=\"margin-left: 24px;\">Creates outcome letters and handles administrative aspects for theSharing Miracles Aftercareprogram. Prepares letter for reviewwith Donor Development &amp;Communicationleadership.Ships donor momthankyougifts and logs within the EDRS for tracking.</li><li style=\"margin-left: 24px;\">Maintains strict adherence to HIPAA regulations andalways ensures donor confidentiality.</li><li style=\"margin-left: 24px;\">Performs administrative duties within a GMP environment, including electronic filing, copying, scanning, shredding, and archiving documentation for theTissueProcurement department.</li><li style=\"margin-left: 24px;\">Maintains required competencies through ongoing training, including virtual learning, and adheres to all departmental and organizational SOPs, forms, and work instructions.</li><li style=\"margin-left: 24px;\">Participates in departmental and organizational meetings to support effective communication and collaboration.</li><li style=\"margin-left: 24px;\">Collaborates with Donation Coordinator II&amp; IIIand Tissue Procurement Leadershipto support departmental goals and initiatives.</li></ul><p><strong>Skills &amp; Abilities</strong></p><p><strong>Essential Duty Definition:</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Proficiencyin Medical Terminology</li><li style=\"margin-left: 24px;\">Knowledge of computer database software and hospital EMR accessexperiencea plus.</li><li style=\"margin-left: 24px;\">Ensures that work outputs are highlyaccuratewith a keen eye for detail</li><li style=\"margin-left: 24px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW151739830 BCX8\"><span class=\"NormalTextRun SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">Proficient in the use of computer equipment and software, including but not limited to Windows environment (Word, Excel,</span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">AdobePro</span><span class=\"NormalTextRun SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">, Outlook-Intermediate to Advanced skillsrequired).</span></span></li><li style=\"margin-left: 24px;\">Commitment to excellence andhigh standards, including record keeping.</li><li style=\"margin-left: 24px;\">Complex knowledge of procedures,practicesand policies</li><li style=\"margin-left: 24px;\">Ability toanticipateand critically think through problems</li><li style=\"margin-left: 24px;\">Can sit forlong periodsof time at a computer</li><li style=\"margin-left: 24px;\">Ability to multi-task in afast-paceddonor driven environment</li><li style=\"margin-left: 24px;\">Ability to prioritize time sensitive tasks</li><li style=\"margin-left: 24px;\">Ability to work a flexible schedule based on department needs and a rotating schedule</li><li style=\"margin-left: 24px;\">Ability to read and interpret medical records, medical abbreviations, labreportsand operative reports</li><li style=\"margin-left: 24px;\">Courteous, friendly, and helpful to internal and external stakeholders</li><li style=\"margin-left: 24px;\">Capacity to react quickly and decisively in unexpected and dynamic situations</li><li style=\"margin-left: 24px;\">Ability to effectively manage multiple projects and competing priorities</li><li style=\"margin-left: 24px;\">Excellent communication skills; fluent (oral/written) English.</li><li style=\"margin-left: 24px;\">Able to take on moderately complex tasks with instruction and limited supervision.</li><li style=\"margin-left: 24px;\">Ability tomaintaina strict code of confidentiality and discretion.</li><li style=\"margin-left: 24px;\">Strong collaborative skills; ability to work equallyefficientlywith other team members as part of an interdisciplinary team andindependently</li><li style=\"margin-left: 24px;\">Strong interpersonal and listening skills and the ability to communicate effectively with a wide range of people, including medical staff, hospitalpersonneland potential/actual donors.</li><li style=\"margin-left: 24px;\">Shows genuine sensitivity to the needs,feelingsand capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration.</li><li style=\"margin-left: 24px;\">Sense of pride and ownership in providing excellent professional customer service, responding to customer and partner needs and responses to them ina timelyand effective manner.</li></ul><p><strong>Position Expertise/Qualifications&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">1-2 years of experience in tissue banking (donor coordination,donor referralcenter, recovery,processingetc), preferred</li><li style=\"margin-left: 24px;\">2 years medical terminology/medical records,required.</li></ul><p><strong>Physical Requirements</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW151739830 BCX8\"><span class=\"NormalTextRun SCXW151739830 BCX8\" data-ccp-parastyle=\"Default\">Sedentary work thatgenerally requiressitting and/or standing</span></span></li></ul></div></div></div></div>\n",
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