Home › Companies › B319481CAEA03C8DB282E1C71B6DAA2F › Lead Engagement Specialist
Lead Engagement Specialist
B319481CAEA03C8DB282E1C71B6DAA2F · OC - Ocala, FL 34481; 8445 SW 80th Street, Ocala, FL, 34481, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | B319481CAEA03C8DB282E1C71B6DAA2F |
| Title | Lead Engagement Specialist |
| Normalized title | - |
| Department / team | Marketing |
| Location | Ocala, FL, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-04-24 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from B319481CAEA03C8DB282E1C71B6DAA2F. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Ocala. | Open |
| Department jobs | Active postings in Marketing. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | B319481CAEA03C8DB282E1C71B6DAA2F |
| Source | a29a93d4-9427-4d55-8376-69a1dd15330a |
| ATS provider | Paycom ATS |
Description
Description
Job Summary / Overview
The Lead Engagement Specialist (New Homes) plays a critical role in shaping the first impression and overall journey for prospective homebuyers. This position is responsible for managing and nurturing inbound leads generated through digital marketing channels while delivering an informative, engaging, and highly personalized introduction to the community.
Serving as both a lead engagement specialist and lifestyle ambassador, this role blends strong phone-based sales skills, customer service excellence, and discovery-driven conversations to educate prospects on the community, amenities, and lifestyle offerings. The goal is to create excitement, build trust, and prepare each guest for a meaningful and well-curated community visit.
This individual acts as a key connection point between prospective buyers and the Sales Team—ensuring every interaction is informative, professional, and aligned with delivering a world-class guest experience . Through thoughtful questioning, active listening, and deep knowledge of the community, the Lead Engagement Concierge helps guide prospects from initial inquiry to scheduled visit, setting the stage for successful conversions.
Essential Duties and Responsibilities
The following statements describe the principal functions of this position and are not intended to be all-inclusive. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Lead Engagement & Phone-Based Sales Excellence
Serve as the first point of contact for all inbound leads, delivering a professional, informative, and engaging experience via phone, email, and text.
Conduct high-quality discovery calls to understand each prospect’s needs, lifestyle preferences, timeline, and homeownership goals.
Utilize strong phone presence, tone, and communication skills to build rapport, establish trust, and create excitement about the community.
Provide comprehensive and accurate information about the community, home offerings, amenities, lifestyle programs, and overall value proposition.
Effectively guide conversations to move prospects toward scheduling a visit or appointment.
Overcome objections with confidence while maintaining a consultative and service-focused approach.
Guest Experience Preparation & Personalization
Prepare prospects for their community visit by setting clear expectations and creating a personalized, well-informed experience.
Identify opportunities to enhance visits through tailored recommendations, including amenities, events, and lifestyle experiences aligned with the prospect’s interests.
Capture detailed customer profiles within the CRM, including motivations, preferences, and key decision factors.
Ensure a seamless and warm handoff to the Sales or Community Experience teams, providing all relevant insights to support a customized visit.
Lead Management & CRM Utilization
Qualify, prioritize, and manage inbound leads based on established criteria and readiness to engage.
Maintain accurate, detailed, and up-to-date records of all interactions within the CRM system.
Track communication history, preferences, and engagement to support effective follow-up and nurturing.
Execute lead nurturing campaigns to maintain consistent engagement with prospects over time.
Collaboration & Continuous Improvement
Partner closely with Sales, Marketing, and Community Experience teams to ensure alignment across the customer journey.
Provide feedback on lead quality, trends, and opportunities to improve marketing effectiveness and conversion rates.
Analyze lead performance metrics and identify opportunities to enhance engagement strategies and outcomes.
Support the ongoing refinement of scripts, processes, and best practices to elevate the guest experience.
Reporting & Administrative Support
Track and report on lead activity, conversion rates, and engagement metrics on a weekly, monthly, quarterly, and annual basis.
Maintain an organized workspace and ensure timely completion of administrative tasks, reports, and follow-ups.
Utilize CRM and Microsoft Office tools (Excel, Outlook, etc.) to manage data, reporting, and communication.
Professional Standards
Maintain a polished, professional demeanor in all interactions with prospects, residents, and team members.
Uphold company standards, safety practices, and confidentiality at all times.
Demonstrate flexibility and adaptability in a fast-paced, performance-driven environment.
Perform additional duties as assigned.
Qualifications (Education, Experience, Technical Skills)
Education and Experience:
High School Diploma or equivalent required
2–3+ years of experience in lead management, inside sales, call center, hospitality, or customer engagement roles
Real estate, phone sales, or appointment-setting experience strongly preferred
Experience in a high-volume inbound call environment preferred
Skills and Knowledge:
Exceptional phone communication skills with the ability to engage, influence, and build rapport quickly
Strong discovery and active listening skills with a consultative sales approach
Ability to clearly and confidently present detailed community and product information
Proficiency in CRM systems and lead management tools
Strong organizational, time management, and multitasking abilities
Data-driven mindset with the ability to analyze metrics and improve performance
Proficiency in Microsoft Office (Excel, Outlook, Word)
Ability to learn new systems and technologies quickly
Bilingual (Spanish) preferred but not required
Personal Attributes:
Energetic, engaging, and customer-focused with a passion for creating exceptional experiences
Strong attention to detail and commitment to accuracy
Self-motivated with a proactive and results-oriented mindset
Professional, positive, and resilient under pressure
Team-oriented with strong collaboration skills
High level of integrity and accountability
Certifications and Licenses
Valid Florida Driver’s License with an acceptable driving record required
Florida Real Estate License is required
Qualifications
Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace.
Full job record
| Job ID | ece69529a9496410d9e2b5dd6133820553e6801c |
| Org ID | 8b93ff03-3c87-45bc-b910-13cc7bd9c1f8 |
| Source ID | a29a93d4-9427-4d55-8376-69a1dd15330a |
| Board ID | a29a93d4-9427-4d55-8376-69a1dd15330a |
| Provider | paycom |
| Provider Job Key | 275553 |
| Title | Lead Engagement Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | OC - Ocala, FL 34481; 8445 SW 80th Street, Ocala, FL, 34481, USA |
| Department | Marketing |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Ocala |
| Salary Raw | Description Job Summary / Overview The Lead Engagement Specialist (New Homes) plays a critical role in shaping the first impression and overall journey for prospective homebuyers. This position is responsible for managing and nurturing inbound leads generated through digital marketing channels while delivering an informative, engaging, and highly personalized introduction to the community. Serving as both a lead engagement specialist and lifestyle ambassador, this role blends strong phone-based sales skills, customer service excellence, and discovery-driven conversations to educate prospects on the community, amenities, and lifestyle offerings. The goal is to create excitement, build trust, and prepare each guest for a meaningful and well-curated community visit. This individual acts as a key connection point between prospective buyers and the Sales Team—ensuring every interaction is informative, professional, and aligned with delivering a world-class guest experience . Through thoughtful questioning, active listening, and deep knowledge of the community, the Lead Engagement Concierge helps guide prospects from initial inquiry to scheduled visit, setting the stage for successful conversions. Essential Duties and Responsibilities The following statements describe the principal functions of this position and are not intended to be all-inclusive. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Lead Engagement & Phone-Based Sales Excellence Serve as the first point of contact for all inbound leads, delivering a professional, informative, and engaging experience via phone, email, and text. Conduct high-quality discovery calls to understand each prospect’s needs, lifestyle preferences, timeline, and homeownership goals. Utilize strong phone presence, tone, and communication skills to build rapport, establish trust, and create excitement about the community. Provide comprehensive and accurate information about the community, home offerings, amenities, lifestyle programs, and overall value proposition. Effectively guide conversations to move prospects toward scheduling a visit or appointment. Overcome objections with confidence while maintaining a consultative and service-focused approach. Guest Experience Preparation & Personalization Prepare prospects for their community visit by setting clear expectations and creating a personalized, well-informed experience. Identify opportunities to enhance visits through tailored recommendations, including amenities, events, and lifestyle experiences aligned with the prospect’s interests. Capture detailed customer profiles within the CRM, including motivations, preferences, and key decision factors. Ensure a seamless and warm handoff to the Sales or Community Experience teams, providing all relevant insights to support a customized visit. Lead Management & CRM Utilization Qualify, prioritize, and manage inbound leads based on established criteria and readiness to engage. Maintain accurate, detailed, and up-to-date records of all interactions within the CRM system. Track communication history, preferences, and engagement to support effective follow-up and nurturing. Execute lead nurturing campaigns to maintain consistent engagement with prospects over time. Collaboration & Continuous Improvement Partner closely with Sales, Marketing, and Community Experience teams to ensure alignment across the customer journey. Provide feedback on lead quality, trends, and opportunities to improve marketing effectiveness and conversion rates. Analyze lead performance metrics and identify opportunities to enhance engagement strategies and outcomes. Support the ongoing refinement of scripts, processes, and best practices to elevate the guest experience. Reporting & Administrative Support Track and report on lead activity, conversion rates, and engagement metrics on a weekly, monthly, quarterly, and annual basis. Maintain an organized workspace and ensure timely completion of administrative tasks, reports, and follow-ups. Utilize CRM and Microsoft Office tools (Excel, Outlook, etc.) to manage data, reporting, and communication. Professional Standards Maintain a polished, professional demeanor in all interactions with prospects, residents, and team members. Uphold company standards, safety practices, and confidentiality at all times. Demonstrate flexibility and adaptability in a fast-paced, performance-driven environment. Perform additional duties as assigned. Qualifications (Education, Experience, Technical Skills) Education and Experience: High School Diploma or equivalent required 2–3+ years of experience in lead management, inside sales, call center, hospitality, or customer engagement roles Real estate, phone sales, or appointment-setting experience strongly preferred Experience in a high-volume inbound call environment preferred Skills and Knowledge: Exceptional phone communication skills with the ability to engage, influence, and build rapport quickly Strong discovery and active listening skills with a consultative sales approach Ability to clearly and confidently present detailed community and product information Proficiency in CRM systems and lead management tools Strong organizational, time management, and multitasking abilities Data-driven mindset with the ability to analyze metrics and improve performance Proficiency in Microsoft Office (Excel, Outlook, Word) Ability to learn new systems and technologies quickly Bilingual (Spanish) preferred but not required Personal Attributes: Energetic, engaging, and customer-focused with a passion for creating exceptional experiences Strong attention to detail and commitment to accuracy Self-motivated with a proactive and results-oriented mindset Professional, positive, and resilient under pressure Team-oriented with strong collaboration skills High level of integrity and accountability Certifications and Licenses Valid Florida Driver’s License with an acceptable driving record required Florida Real Estate License is required Qualifications Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | week |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=275553&clientkey=B319481CAEA03C8DB282E1C71B6DAA2F |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=275553&clientkey=B319481CAEA03C8DB282E1C71B6DAA2F |
| First Seen At | 2026-05-31 19:06:33Z |
| Last Seen At | 2026-06-06 09:53:14Z |
| Last Checked At | 2026-06-06 09:53:14Z |
| Last Changed At | 2026-05-31 19:06:33Z |
| Inactive At | — |
| Source Posted At | 2026-04-24 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=B319481CAEA03C8DB282E1C71B6DAA2F/date=2026-06-06/2026-06-06T09-53-12-344Z-9048767a0fe7e7a44dd40b394a214a880a1f2eb877625f06ccc04668567db694.json |
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"description": "<p style=\"margin-top:8px;margin-left:42px;text-indent:-27.35pt;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Job Summary / Overview</span></span></b></span></span></span></p>\n\n<p style=\"margin-left:6px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">The Lead Engagement Specialist (New Homes) plays a critical role in shaping the first impression and overall journey for prospective homebuyers. This position is responsible for managing and nurturing inbound leads generated through digital marketing channels while delivering an informative, engaging, and highly personalized introduction to the community.</span></span></span></span></p>\n\n<p style=\"margin-left:6px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Serving as both a lead engagement specialist and lifestyle ambassador, this role blends strong phone-based sales skills, customer service excellence, and discovery-driven conversations to educate prospects on the community, amenities, and lifestyle offerings. The goal is to create excitement, build trust, and prepare each guest for a meaningful and well-curated community visit.</span></span></span></span></p>\n\n<p style=\"margin-left:6px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">This individual acts as a key connection point between prospective buyers and the Sales Team—ensuring every interaction is informative, professional, and aligned with delivering a <i>world-class guest experience</i>. Through thoughtful questioning, active listening, and deep knowledge of the community, the Lead Engagement Concierge helps guide prospects from initial inquiry to scheduled visit, setting the stage for successful conversions.</span></span></span></span></p>\n\n<div align=\"center\" style=\"margin-left:24px;text-align:center;\">\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Essential Duties and Responsibilities</span></span></b></span></span></span></p>\n\n<p style=\"margin-left:12px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">The following statements describe the principal functions of this position and are not intended to be all-inclusive.</span><span style=\"font-family:Arial, sans-serif;\"> Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Lead Engagement & Phone-Based Sales Excellence</span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Serve as the first point of contact for all inbound leads, delivering a professional, informative, and engaging experience via phone, email, and text. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Conduct high-quality discovery calls to understand each prospect’s needs, lifestyle preferences, timeline, and homeownership goals. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Utilize strong phone presence, tone, and communication skills to build rapport, establish trust, and create excitement about the community. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Provide comprehensive and accurate information about the community, home offerings, amenities, lifestyle programs, and overall value proposition. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Effectively guide conversations to move prospects toward scheduling a visit or appointment. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Overcome objections with confidence while maintaining a consultative and service-focused approach. </span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Guest Experience Preparation & Personalization</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Prepare prospects for their community visit by setting clear expectations and creating a personalized, well-informed experience. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Identify opportunities to enhance visits through tailored recommendations, including amenities, events, and lifestyle experiences aligned with the prospect’s interests. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Capture detailed customer profiles within the CRM, including motivations, preferences, and key decision factors. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Ensure a seamless and warm handoff to the Sales or Community Experience teams, providing all relevant insights to support a customized visit. </span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Lead Management & CRM Utilization</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Qualify, prioritize, and manage inbound leads based on established criteria and readiness to engage. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Maintain accurate, detailed, and up-to-date records of all interactions within the CRM system. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Track communication history, preferences, and engagement to support effective follow-up and nurturing. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Execute lead nurturing campaigns to maintain consistent engagement with prospects over time. </span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Collaboration & Continuous Improvement</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Partner closely with Sales, Marketing, and Community Experience teams to ensure alignment across the customer journey. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Provide feedback on lead quality, trends, and opportunities to improve marketing effectiveness and conversion rates. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Analyze lead performance metrics and identify opportunities to enhance engagement strategies and outcomes. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Support the ongoing refinement of scripts, processes, and best practices to elevate the guest experience. </span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Reporting & Administrative Support</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Track and report on lead activity, conversion rates, and engagement metrics on a weekly, monthly, quarterly, and annual basis. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Maintain an organized workspace and ensure timely completion of administrative tasks, reports, and follow-ups. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Utilize CRM and Microsoft Office tools (Excel, Outlook, etc.) to manage data, reporting, and communication. </span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Professional Standards</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Maintain a polished, professional demeanor in all interactions with prospects, residents, and team members. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Uphold company standards, safety practices, and confidentiality at all times. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrate flexibility and adaptability in a fast-paced, performance-driven environment. </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Perform additional duties as assigned. </span></span></span></span></span></li>\n</ul>\n\n<div align=\"center\" style=\"margin-left:24px;text-align:center;\">\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Qualifications (Education, Experience, Technical Skills)</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Education and Experience:</span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">High School Diploma or equivalent required </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">2–3+ years of experience in lead management, inside sales, call center, hospitality, or customer engagement roles </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Real estate, phone sales, or appointment-setting experience strongly preferred </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Experience in a high-volume inbound call environment preferred </span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Skills and Knowledge:</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Exceptional phone communication skills with the ability to engage, influence, and build rapport quickly </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Strong discovery and active listening skills with a consultative sales approach </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to clearly and confidently present detailed community and product information </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Proficiency in CRM systems and lead management tools </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Strong organizational, time management, and multitasking abilities </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Data-driven mindset with the ability to analyze metrics and improve performance </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Proficiency in Microsoft Office (Excel, Outlook, Word) </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to learn new systems and technologies quickly </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual (Spanish) preferred but not required </span></span></span></span></span></li>\n</ul>\n\n<div align=\"center\" style=\"margin-left:24px;text-align:center;\">\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Personal Attributes:</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Energetic, engaging, and customer-focused with a passion for creating exceptional experiences </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Strong attention to detail and commitment to accuracy </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Self-motivated with a proactive and results-oriented mindset </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Professional, positive, and resilient under pressure </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Team-oriented with strong collaboration skills </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">High level of integrity and accountability </span></span></span></span></span></li>\n</ul>\n\n<div align=\"center\" style=\"margin-left:24px;text-align:center;\"> </div>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"> </p>\n\n<p style=\"margin-left:42px;text-indent:-27.35pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Certifications and Licenses</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Valid Florida Driver’s License with an acceptable driving record required </span></span></span></span></span></li>\n\t<li style=\"margin-left:2px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Florida Real Estate License is required</span></span></span></span></span></li>\n</ul>",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Lead Engagement Specialist\",\"identifier\":\"J0ZD88275553\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/B319481CAEA03C8DB282E1C71B6DAA2F/jobs/275553\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=B319481CAEA03C8DB282E1C71B6DAA2F\",\"datePosted\":\"2026-04-24\",\"description\":\"Job DetailsJob Location: OC - Ocala, FL 34481Position Type: Full TimeEducation Level: High School/GED or EquivalentJob Category: MarketingJob Summary / Overview\\n\\nThe Lead Engagement Specialist (New Homes) plays a critical role in shaping the first impression and overall journey for prospective homebuyers. This position is responsible for managing and nurturing inbound leads generated through digital marketing channels while delivering an informative, engaging, and highly personalized introduction to the community.\\n\\nServing as both a lead engagement specialist and lifestyle ambassador, this role blends strong phone-based sales skills, customer service excellence, and discovery-driven conversations to educate prospects on the community, amenities, and lifestyle offerings. The goal is to create excitement, build trust, and prepare each guest for a meaningful and well-curated community visit.\\n\\nThis individual acts as a key connection point between prospective buyers and the Sales Team—ensuring every interaction is informative, professional, and aligned with delivering a world-class guest experience. Through thoughtful questioning, active listening, and deep knowledge of the community, the Lead Engagement Concierge helps guide prospects from initial inquiry to scheduled visit, setting the stage for successful conversions.\\n\\n\\n\\n\\nEssential Duties and Responsibilities\\n\\nThe following statements describe the principal functions of this position and are not intended to be all-inclusive. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\\n\\n\\n\\tLead Engagement & Phone-Based Sales Excellence\\n\\tServe as the first point of contact for all inbound leads, delivering a professional, informative, and engaging experience via phone, email, and text. \\n\\tConduct high-quality discovery calls to understand each prospect’s needs, lifestyle preferences, timeline, and homeownership goals. \\n\\tUtilize strong phone presence, tone, and communication skills to build rapport, establish trust, and create excitement about the community. \\n\\tProvide comprehensive and accurate information about the community, home offerings, amenities, lifestyle programs, and overall value proposition. \\n\\tEffectively guide conversations to move prospects toward scheduling a visit or appointment. \\n\\tOvercome objections with confidence while maintaining a consultative and service-focused approach. \\n\\n\\nGuest Experience Preparation & Personalization\\n\\n\\n\\tPrepare prospects for their community visit by setting clear expectations and creating a personalized, well-informed experience. \\n\\tIdentify opportunities to enhance visits through tailored recommendations, including amenities, events, and lifestyle experiences aligned with the prospect’s interests. \\n\\tCapture detailed customer profiles within the CRM, including motivations, preferences, and key decision factors. \\n\\tEnsure a seamless and warm handoff to the Sales or Community Experience teams, providing all relevant insights to support a customized visit. \\n\\n\\nLead Management & CRM Utilization\\n\\n\\n\\tQualify, prioritize, and manage inbound leads based on established criteria and readiness to engage. \\n\\tMaintain accurate, detailed, and up-to-date records of all interactions within the CRM system. \\n\\tTrack communication history, preferences, and engagement to support effective follow-up and nurturing. \\n\\tExecute lead nurturing campaigns to maintain consistent engagement with prospects over time. \\n\\n\\nCollaboration & Continuous Improvement\\n\\n\\n\\tPartner closely with Sales, Marketing, and Community Experience teams to ensure alignment across the customer journey. \\n\\tProvide feedback on lead quality, trends, and opportunities to improve marketing effectiveness and conversion rates. \\n\\tAnalyze lead performance metrics and identify opportunities to enhance engagement strategies and outcomes. \\n\\tSupport the ongoing refinement of scripts, processes, and best practices to elevate the guest experience. \\n\\n\\nReporting & Administrative Support\\n\\n\\n\\tTrack and report on lead activity, conversion rates, and engagement metrics on a weekly, monthly, quarterly, and annual basis. \\n\\tMaintain an organized workspace and ensure timely completion of administrative tasks, reports, and follow-ups. \\n\\tUtilize CRM and Microsoft Office tools (Excel, Outlook, etc.) to manage data, reporting, and communication. \\n\\n\\nProfessional Standards\\n\\n\\n\\tMaintain a polished, professional demeanor in all interactions with prospects, residents, and team members. \\n\\tUphold company standards, safety practices, and confidentiality at all times. \\n\\tDemonstrate flexibility and adaptability in a fast-paced, performance-driven environment. \\n\\tPerform additional duties as assigned. \\n\\n\\n\\n\\n\\nQualifications (Education, Experience, Technical Skills)\\n\\n\\n\\tEducation and Experience:\\n\\tHigh School Diploma or equivalent required \\n\\t2–3+ years of experience in lead management, inside sales, call center, hospitality, or customer engagement roles \\n\\tReal estate, phone sales, or appointment-setting experience strongly preferred \\n\\tExperience in a high-volume inbound call environment preferred \\n\\n\\nSkills and Knowledge:\\n\\n\\n\\tExceptional phone communication skills with the ability to engage, influence, and build rapport quickly \\n\\tStrong discovery and active listening skills with a consultative sales approach \\n\\tAbility to clearly and confidently present detailed community and product information \\n\\tProficiency in CRM systems and lead management tools \\n\\tStrong organizational, time management, and multitasking abilities \\n\\tData-driven mindset with the ability to analyze metrics and improve performance \\n\\tProficiency in Microsoft Office (Excel, Outlook, Word) \\n\\tAbility to learn new systems and technologies quickly \\n\\tBilingual (Spanish) preferred but not required \\n\\n\\n\\n\\n\\nPersonal Attributes:\\n\\n\\n\\tEnergetic, engaging, and customer-focused with a passion for creating exceptional experiences \\n\\tStrong attention to detail and commitment to accuracy \\n\\tSelf-motivated with a proactive and results-oriented mindset \\n\\tProfessional, positive, and resilient under pressure \\n\\tTeam-oriented with strong collaboration skills \\n\\tHigh level of integrity and accountability \\n\\n\\n \\n\\n \\n\\nCertifications and Licenses\\n\\n\\n\\tValid Florida Driver’s License with an acceptable driving record required \\n\\tFlorida Real Estate License is required\\nQualificationsColen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace.\",\"responsibilities\":\"Job Summary / Overview\\n\\nThe Lead Engagement Specialist (New Homes) plays a critical role in shaping the first impression and overall journey for prospective homebuyers. This position is responsible for managing and nurturing inbound leads generated through digital marketing channels while delivering an informative, engaging, and highly personalized introduction to the community.\\n\\nServing as both a lead engagement specialist and lifestyle ambassador, this role blends strong phone-based sales skills, customer service excellence, and discovery-driven conversations to educate prospects on the community, amenities, and lifestyle offerings. The goal is to create excitement, build trust, and prepare each guest for a meaningful and well-curated community visit.\\n\\nThis individual acts as a key connection point between prospective buyers and the Sales Team—ensuring every interaction is informative, professional, and aligned with delivering a world-class guest experience. Through thoughtful questioning, active listening, and deep knowledge of the community, the Lead Engagement Concierge helps guide prospects from initial inquiry to scheduled visit, setting the stage for successful conversions.\\n\\n\\n\\n\\nEssential Duties and Responsibilities\\n\\nThe following statements describe the principal functions of this position and are not intended to be all-inclusive. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\\n\\n\\n\\tLead Engagement & Phone-Based Sales Excellence\\n\\tServe as the first point of contact for all inbound leads, delivering a professional, informative, and engaging experience via phone, email, and text. \\n\\tConduct high-quality discovery calls to understand each prospect’s needs, lifestyle preferences, timeline, and homeownership goals. \\n\\tUtilize strong phone presence, tone, and communication skills to build rapport, establish trust, and create excitement about the community. \\n\\tProvide comprehensive and accurate information about the community, home offerings, amenities, lifestyle programs, and overall value proposition. \\n\\tEffectively guide conversations to move prospects toward scheduling a visit or appointment. \\n\\tOvercome objections with confidence while maintaining a consultative and service-focused approach. \\n\\n\\nGuest Experience Preparation & Personalization\\n\\n\\n\\tPrepare prospects for their community visit by setting clear expectations and creating a personalized, well-informed experience. \\n\\tIdentify opportunities to enhance visits through tailored recommendations, including amenities, events, and lifestyle experiences aligned with the prospect’s interests. \\n\\tCapture detailed customer profiles within the CRM, including motivations, preferences, and key decision factors. \\n\\tEnsure a seamless and warm handoff to the Sales or Community Experience teams, providing all relevant insights to support a customized visit. \\n\\n\\nLead Management & CRM Utilization\\n\\n\\n\\tQualify, prioritize, and manage inbound leads based on established criteria and readiness to engage. \\n\\tMaintain accurate, detailed, and up-to-date records of all interactions within the CRM system. \\n\\tTrack communication history, preferences, and engagement to support effective follow-up and nurturing. \\n\\tExecute lead nurturing campaigns to maintain consistent engagement with prospects over time. \\n\\n\\nCollaboration & Continuous Improvement\\n\\n\\n\\tPartner closely with Sales, Marketing, and Community Experience teams to ensure alignment across the customer journey. \\n\\tProvide feedback on lead quality, trends, and opportunities to improve marketing effectiveness and conversion rates. \\n\\tAnalyze lead performance metrics and identify opportunities to enhance engagement strategies and outcomes. \\n\\tSupport the ongoing refinement of scripts, processes, and best practices to elevate the guest experience. \\n\\n\\nReporting & Administrative Support\\n\\n\\n\\tTrack and report on lead activity, conversion rates, and engagement metrics on a weekly, monthly, quarterly, and annual basis. \\n\\tMaintain an organized workspace and ensure timely completion of administrative tasks, reports, and follow-ups. \\n\\tUtilize CRM and Microsoft Office tools (Excel, Outlook, etc.) to manage data, reporting, and communication. \\n\\n\\nProfessional Standards\\n\\n\\n\\tMaintain a polished, professional demeanor in all interactions with prospects, residents, and team members. \\n\\tUphold company standards, safety practices, and confidentiality at all times. \\n\\tDemonstrate flexibility and adaptability in a fast-paced, performance-driven environment. \\n\\tPerform additional duties as assigned. \\n\\n\\n\\n\\n\\nQualifications (Education, Experience, Technical Skills)\\n\\n\\n\\tEducation and Experience:\\n\\tHigh School Diploma or equivalent required \\n\\t2–3+ years of experience in lead management, inside sales, call center, hospitality, or customer engagement roles \\n\\tReal estate, phone sales, or appointment-setting experience strongly preferred \\n\\tExperience in a high-volume inbound call environment preferred \\n\\n\\nSkills and Knowledge:\\n\\n\\n\\tExceptional phone communication skills with the ability to engage, influence, and build rapport quickly \\n\\tStrong discovery and active listening skills with a consultative sales approach \\n\\tAbility to clearly and confidently present detailed community and product information \\n\\tProficiency in CRM systems and lead management tools \\n\\tStrong organizational, time management, and multitasking abilities \\n\\tData-driven mindset with the ability to analyze metrics and improve performance \\n\\tProficiency in Microsoft Office (Excel, Outlook, Word) \\n\\tAbility to learn new systems and technologies quickly \\n\\tBilingual (Spanish) preferred but not required \\n\\n\\n\\n\\n\\nPersonal Attributes:\\n\\n\\n\\tEnergetic, engaging, and customer-focused with a passion for creating exceptional experiences \\n\\tStrong attention to detail and commitment to accuracy \\n\\tSelf-motivated with a proactive and results-oriented mindset \\n\\tProfessional, positive, and resilient under pressure \\n\\tTeam-oriented with strong collaboration skills \\n\\tHigh level of integrity and accountability \\n\\n\\n \\n\\n \\n\\nCertifications and Licenses\\n\\n\\n\\tValid Florida Driver’s License with an acceptable driving record required \\n\\tFlorida Real Estate License is required\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"ON TOP OF THE WORLD COMMUNITIES LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=B319481CAEA03C8DB282E1C71B6DAA2F\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"8445 SW 80th Street\",\"addressLocality\":\"Ocala\",\"addressRegion\":\"FL\",\"postalCode\":34481,\"addressCountry\":\"USA\"}},\"qualifications\":\"Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace.\",\"experienceRequirements\":\"Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace.\",\"industry\":\"Marketing\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School/GED or Equivalent\"}",
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