Seasonal Concierge - Etude

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    "ShortDescriptionStr": "The Tasting Room Concierge serves as the first point of contact, creating a warm, polished welcome for all guests. This role manages reservations, guest flow, and seating to ensure a seamless and elevated tasting experience. By anticipating guest needs and coordinating with the service team, the Concierge helps set the tone for exceptional hospitality and memorable visits.  This role does require availability to work on weekends, Friday through Sunday\n\n",
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    "ExternalDescriptionStr": "<p><strong>About the Role</strong></p><p>The Tasting Room Concierge serves as the first point of contact, creating a warm, polished welcome for all guests. This role manages reservations, guest flow, and seating to ensure a seamless and elevated tasting experience. By anticipating guest needs and coordinating with the service team, the Concierge helps set the tone for exceptional hospitality and memorable visits. &nbsp;This role does require availability to work on weekends, Friday through Sunday</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p><span style=\"color: black;\"><span>&nbsp;</span>•Create a warm and welcoming first impression by greeting guests and setting the tone for a luxury hospitality experience.&nbsp;</span></p><p><span style=\"color: black;\">• Manage reservation systems, waitlists, and guest flow to optimize seating and minimize wait times.&nbsp;</span></p><p><span style=\"color: black;\">• Coordinate guest seating and transitions between experiences to ensure seamless and attentive service.</span></p><p><span style=\"color: black;\"><span>&nbsp;</span>• Maintain strong knowledge of tasting room offerings to effectively communicate experiences, pricing, and availability.&nbsp;</span></p><p><span style=\"color: black;\">• Manage high-volume traffic periods while maintaining organization, composure, and a guest</span><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">[1]</span></span><span style=\"color: black;\">focused approach.</span></p><p><span style=\"color: black;\"><span>&nbsp;</span>• Coordinate closely with tasting room associates and leadership to align on guest needs and service priorities.&nbsp;</span></p><p><span style=\"color: black;\">• Build relationships with guests to support personalized experiences and encourage repeat visits.&nbsp;</span></p><p><span style=\"color: black;\">• Address guest inquiries, special requests, and concerns with professionalism, urgency, and sound judgement.</span></p><p><span style=\"color: black;\"><span>&nbsp;</span>• Coordinate daily operational logistics, including opening and closing procedures and host stand organization.&nbsp;</span></p><p><span style=\"color: black;\">• Drive positive guest outcomes by supporting efficient operations and an elevated, memorable experience.</span></p><p><strong>About you&nbsp;</strong></p><p class=\"ABLOCKPARA\" style=\"margin: 5pt 0in;\"><span style=\"color: black;\"><span lang=\"EN-GB\">•&nbsp;</span></span><span style=\"color: black; font-family: Aptos, sans-serif;\"><span lang=\"EN-AU\">Must be at least 21 years old</span></span></p><p><span style=\"color: black;\">• Strong customer service and hospitality mindset&nbsp;</span></p><p><span style=\"color: black;\">• Excellent communication and interpersonal skills with the ability to engage diverse audiences</span></p><p><span style=\"color: black;\"><span>&nbsp;</span>• Ability to anticipate guest needs and respond quickly, calmly, and professionally&nbsp;</span></p><p><span style=\"color: black;\"><span>&nbsp;</span>• Highly organized with strong attention to detail and the ability to manage multiple priorities&nbsp;</span></p><p><span style=\"color: black;\"><span>&nbsp;</span>• Problem-solving skills with a composed, solution-focused approach under pressure</span></p><p><span style=\"color: black;\"><span>&nbsp;</span>• Proficiency with reservation systems, point-of-sale (POS) platforms, or similar hospitality software&nbsp;</span></p><p><span style=\"color: black;\">• Team-oriented working style with strong collaboration skills across departments&nbsp;</span></p><p><span style=\"color: black;\">• Professional demeanor with strong presentation skills and brand representation awareness</span></p><p><span style=\"color: black;\"><strong>Physical Demands&nbsp;</strong>This role requires frequent standing and walking for extended periods, as well as bending, reaching, and lifting or carrying wine cases, glassware, or supplies weighing up to 50 pounds. Employees may perform repetitive tasks such as pouring, restocking, and cleaning throughout the day. Occasional use of ladders or step stools may be required.</span></p><p><span style=\"color: black;\"><strong>Environmental Conditions</strong> Work is primarily performed in a tasting room, hospitality, or event setting, where exposure to fluctuating indoor and outdoor temperatures, crowds, and noise levels may occur. The role may require working a variable schedule, including weekdays, weekends, holidays, and some evenings, with longer or irregular hours during peak seasons and special events. Employees may occasionally work outdoors during events or at offsite locations. Occasional travel may be required.</span></p><p>All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact&nbsp;<a href=\"mailto:[email protected]\" target=\"_blank\">[email protected]</a>, quoting the job title and reference number.<span style=\"font-family: Arial, sans-serif;\"> </span><span>&nbsp;</span></p><p>&nbsp;</p><p><strong>Apply Today!</strong></p><p>We do move quickly at TWE and continually review applications, so if you don’t want to miss out, please apply today!</p><p>&nbsp;</p><p><strong>Pay Transparency Disclosure:</strong> Hourly rate ranges from $21.15 to $25.00 per hour, based on experience, skills, role scope, location and business needs. Incentive Pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DISP), offering variable compensations based on site performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification. &nbsp;Tips are paid by customers and vary by location, shift, and customer volume. &nbsp;Tips are not guaranteed.</p><p>Treasury reserves the right to modify the range in the future.</p><p>&nbsp;</p>",
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